Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,715 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Small writing Tight fitting jumpers Dirty marks in jumpers Wasted my money”

Helpful Report

Posted 5 years ago

“Over two weeks passed since placing order and no news on where it is. Went on live chat and they said it is 'pending' but they can't tell me anymore and I would have to email or telephone. Email them and still no one response three days later. No filing a visa dispute to get my money back. Won't be using again. Terrible customer service. AVOID.”

Helpful Report

Posted 6 years ago

“This review is not for the purchase (which i did more than 2 years ago and was very happy!!). This time i kept getting invoice for purchase i didn't done. I replayed and send emails telling that i am no longer working (for more than 2 years) in the company the invoice sent to. I also gave the email for contact person whom i assume did the purchase (the guy who replace me in the work). I didn't got any replaly but still got 3 more email regard to this purchase include this review...”

Helpful Report

Posted 6 years ago

“Was very disappointed that my hoodie logo wasn't the same as all the previous.”

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Posted 6 years ago

“the 'large' adults hoodie they supplied fitted a child sized 8. They refused to refund.”

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Posted 6 years ago

“My order was completely wrong. I could tell the man wasn’t listening to me clearly on the phone. They arrived with the wrong logo on the shirts. The wrong number of shirts that were meant to have the logo for the larger order were swapped so we have loads of shirts with a logo that was only meant to go on a small amount. These were all meant for a photo shoot on the same day. Called and let them know. Never received an email or a refund, or replacement shirts. Really disappointed as I used you a few times before and the lady was great. I knew the man answering the phone wasn’t interested in my order and from the start he wasn’t listening to me and kept getting it wrong and the fact no one has called the salon or followed this up is very strange.”

Helpful Report

Posted 6 years ago

“Arrived on time but tshirts stitching unravelled after 1 wash(delicate 40 degrees) As i had applyed my design to them, i didnt get a refund or replacement. Poor!!!!”

Helpful Report

Posted 6 years ago

“Terrible service from start to finish. Over 14-day wait for the item, its turned up the wrong color and they have printed the logo on the hoodie rather than embroid as they had charged for. Customer service has been poor throughout and am now sending back for a refund. I expect this process to be as painful as the rest has been”

Helpful Report

Posted 6 years ago

“The sales agent I dealt with seemed totally uninterested in making a sale. First of all I had to chase for the quote in the first instance (I should have known at that point) Then she missed things off the quote that I had specifically asked for e.g artwork costs. She kept asking for information I had already given her, e.g JPEGS & images, she obviously couldn't be bothered to look back on our previous communications. Her entire attitude was she really couldn't have cared less. I have therefore taken our custom to Bananamoon who seem much more willing to help. Not impressed at all.”

Helpful Report

Posted 6 years ago

“My order was placed on the 26/09/2018 - two weeks ago today. After chasing up early last week I was informed that machine had broken and was deplaying orders being printed - I would very much be surprised if you's only had one machine for printing logos on t-shirts, seeing as that is a main function of your business. I am shocked that it took me to contact yourselfs to find out that the machine was broke. I again contacted the customer service person on Friday 5/10/18, she replied to say the machine would be fixed by Monday and she 'should be able to tell me something then' - I am still waiting to hear back from her regarding the machine and if work has even begun on my order. In terms of customer service I would have liked to be informed straight away that an issue was going to affect the turn around time of my order, and not only contacted but updated on any progress in the matter. It is not only affecting me but it is affecting clients of mine and perspective sales in the future - which is bad for my business. I had planned on ordering more clothing but there has been nothing Express about this service. I had been referred to Workwear Express by a friend who has had great service from yourselfs, at the moment I am seriously considering finding another saupplier as this first experience of using the company has been very poor. I sent an e-mail again yesterday asking for an urgent update and I am yet to get a response. At this moment I am seriously considering cancelling my order and getting a full refund.”

Helpful Report

Posted 6 years ago

“We ordered 5 embroidered t-shirts in a large size. When they arrived, the fit was extremely small...definitely not a large!!. There was a lot of back and forth (this went on for over a month) to sort something out. As the t-shirts were embroidered we were told that nothing could be done for us which is very disappointing. We've effectively lost €200. We will not be ordering from Workwear Express again unfortunately.”

Helpful Report

Posted 6 years ago

“Everything. Paid for express delivery.....Didn't get it. Was told order would be with us on a certain day.....it hadn't even left the depot. Was promised a refund of express delivery charge.....still haven't received it. Overall a totally bad experience with Workwearexpress. Certainly would not recommend”

Helpful Report

Posted 6 years ago

“I placed my order on 2nd September, first of all I was not updated that the tunic I ordered was out of stock and the dispatch time had been changed, then they called me to say that the big back logo couldn’t be done due to a pleat in the back of the tunic, so they’ve placed my order on hold, even though I have emailed to say I still want it I am yet to receive any emails back, the took the payment of £40 on 3rd September, we are now 12 days later and I still have not received the tunic or got a response as to when I will receive it. Personally the company should not take payment until the item is shipped and should keep customers informed of what stage their product is at. Extremely disappointed in the service and will never ever use this company again.”

Helpful Report

Posted 6 years ago

“We placed an order and despite confirmation from them that the order would be fulfilled in good time (and with us allowing a 2 day window for any problems) we were let down at the very last minute without any clothing in sight. Their service has been shocking and from our experience doesn't even warrant 1 star!”

Helpful Report

Posted 6 years ago

“Been waiting on a refund since 22nd August. Not getting any response via email from the 2 people dealing with it in customer services. Poor service!!”

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Posted 6 years ago

“I ordered welding gloves and i paid 5 pounds charge and did`t get them till 2 weeks, that`s bad.”

Helpful Report

Posted 6 years ago

“Workwear Express are really poor on delivery of goods order. Ordered polo shirts on 8th August and still no delivery as of today 3rd Sept. I’m really pleased we did a test order as we will most certainly not be using them again. Steve Acton”

Helpful Report

Posted 6 years ago

“Dear Mr Ward, With regard to my recent purchase with Workwear Express, to say I am disappointed is a complete understatement! I placed an order for Dickies Bib and Brace 38short in Grey, when the order arrived the 38s turned into a 44 with 31” inside leg, I contacted Workwear Express to advise the wrong item had been sent and a requesting a replacement, I received an email back advising to return by click and collect which I done, then I get an email saying that a refund excluding my postage costs will be made to the same card I made the purchase with, I replied to this querying why I was not simply getting a refund and got a 4 word reply saying “it will be replacement” Then I receive another pair which this time are the wrong colour, I have emailed advising the order is wrong again, the colour is unacceptable and requesting a second return slip. The shopping experience with Workwear Express has been very SLOW, Very FRUSTRATING, and very DISSAPOINTING. I have yet to receive an apology for the inconvenience to me for having to print return labels then go to the click & collect shop to return the order, I can only assume the “more than a dozen members of staff working on my order” have little regard for customer care, little regard to detail, and very little regard for fulfilling the customers order in an express way but with a bit of care and attention to the finer details which are very important in clothing, i.e – size and colour both of which were wrong! This is a sad reflection of a business when others are closing daily. I would not recommend Workwear Express and as a returning customer I will not be returning in the future and will look for another retailer whose staff can distinguish between good and poor service, yes the garment is well made but that is not of your doing. I have given 1 star as not allowed to leave no stars! Regards, Brian McNaughton”

Helpful Report

Posted 6 years ago

“Dissapointing consider you never refunded me u just gave a credit not to which was only 9 pound yet i paid 15 pound or more..... i do not want a credit note i want the tshirt i paid for and with the logo i asked.my opinion right now is a bunch of cowboys who cant even produce a proper redund. Keiran”

Helpful Report

Posted 6 years ago

“Im still waiting for my purchase please can this be looked into I ordered it 20.7.2018 and I have rung up once to chase it. Three times now I have rung for my purchase. I received a TXT and E-Mail today to state my purchase should be delivered tomorrow 4.9.2018 Fingers crossed.”

Helpful Report

Posted 6 years ago

Workwear Express is rated 4.2 based on 3,715 reviews