Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,715 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time and fits perfectly. Very comfortable trousers”

Helpful Report

Posted 1 year ago

“Very good quality and customer service”

Helpful Report

Posted 1 year ago

“Years ago Fruit of the Loom tee shirts were good quality. Add that to " Workwear " and you'd think good quality, hard wearing. Mistake no.1 Ordered 2 polo shirts. Mistake no.2. DPD no tracking but 3 days later one shirt arrived THROUGH MY LETTER BOX. Contacted customer service to be told that different colours come from different factories. Are you serious? So 2 days later the other arrived. Quality, what quality? Thinnest material ever with loops pulled on reverse side. No logo's involved so sent back for refund. Hope they manage that. The reviews sum up this company!”

Helpful Report

Posted 1 year ago

“One of the worst clothing suppliers I have ever dealt with. They promised delivery dates that were passed and missed by over a month. Upon receiving our custom branded hats, fleeces and jackets, over 50% of the items had very poor stitching and defects on our logos. We were also missing items from our orders, which took over 4 phone calls to resolve. Even members of their sales team said that they did not agree with the way the company was resolving our issues and said it was poorly ran with big supply chain issues. We eventually had hats, fleeces and jackets replaced due to their poor stitching. Would not recommend this company to anyone looking for anything close to high quality work wear.”

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Posted 1 year ago

“Stop 🛑 Des voleurs j’ai payé sur le site, payé mes broderies une fois tous payé on me refuse l’expédition sous prétexte de numéro de tva invalide Stop 🛑”

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Posted 1 year ago

“the subtitles disappear after 4-5 washes 🙈 is there supposed to be workwear??”

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Posted 1 year ago

“At the start the girl was lovely on the phone and promptly dealt with our order. But on receiving the products we found the fitment was different and even the sweatshirt sleeves was different lengths?!? After a few emails and returning the goods they basically said the products was up to standards....... Not a chance! Shame as some of the garments was actually good and was going to continue buying from this company....... but not now thats for sure!”

Helpful Report

Posted 1 year ago

“Terrible customer service, cheap workwear”

Helpful Report

Posted 2 years ago

“Would advise to avoid at all costs. Advertise one delivery date, but week past the delivery date still nothing delivered. Do not trust what Jessica Dolan replies about your orders. She will lie anything just to get you of her back. Cheers for ruining the event 👍”

Helpful Report

Posted 2 years ago

“We placed an order online with Workwear Express on the 19/10 with an estimated delivery date of the 28/10/2022. It is now the 31/10/2022 and the order still hasn't been made and sent. I contacted customer support on the 20/10 to ask to cancel a few pieces off the order as a member of staff has left. I was told this cannot be done because the items are on the embroidery machines. I then asked when the order will be sent and they said it will be dispatched on the 31/10/2022. I have been in contact again today to confirm the order will be sent today to be told the order has not been made yet and will not be sent until the 02/11/2022 which is well past the estimated delivery date. Each time I speak to customer service I get a different story and they blame it on being their busy period. If you cannot meet the estimated delivery dates advertised you need to update them to a realistic time scale. This is my first order with you and will be my last.”

Helpful Report

Posted 2 years ago

“Disgrace of a company , items never delivered . Workwear express said I authorised a delivery to a different address (I didn’t) they won’t provide any proof and I’m now doing a chargeback to get a refund , customer “care” staff couldn’t care less . Never use this sham of a company”

Helpful Report

Posted 2 years ago

“Don't go near them, Very disorganized, Will take your order, and never follow through to deliver them and when they produce them, It will be wrongly designed.. Bad customer service.!!!!”

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Posted 2 years ago

“Absolutely dreadful delivery experience with Workwear Express. They said once it leaves their factory it’s in the hand of the logistics company DPD and nothing to do with them. This is after taking your money upfront. Dreadful service, go to a local work wear company! Had an awful experience with them in 2018 but thought I would give them another go. Will never use them again.”

Helpful Report

Posted 2 years ago

“Very minor issue taken seriously and openly. Great communication from a real person. First time that I have used and this gives me confidence in them and their products, will use again. And excellent value and delivery.”

Helpful Report

Posted 2 years ago

“Ordered items 7th July. By 22nd nothing had arrived. Called them and they said items had been dispatched 9th July despite our online account saying the order was pending. They'd no tracking information. After investigation they said the delivery company had attempted delivery twice. Items had been returned to stock and reassigned. No more stock until 22nd Sept. We never received any caller cards / emails to say delivery had been attempted. Also, we have a sign on the door which asks for parcels to be left in the parcel box if no one is here. Not impressed. Will not be using this company again.”

Helpful Report

Posted 2 years ago

“Sent in my requirements with logos positions being left breast and middle of right arm This was in accordance with the supplied position sheet After arrival the logo on my right arm was right at the bottom and once I wore the item have the logo was covered I have just come through prostate cancer and I wanted to promote mens health and the charity In speaking with them they said it was my fault and I should have made an exact instruction on location I did in accordance with there logo position sheet! Totally let down me and my charity costing me allot of monies refused to help me in any way Stay clear of this company”

Helpful Report

Posted 2 years ago

“Delivery date incorrect, sent wrong garments. Required garments for work and told I needed to return garments to get desired order. Rubbish experience, will not return”

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Posted 2 years ago

“Terrible service been waiting 2 months already then just received this email… Thank you for your recent order . Unfortunately, the expected dispatch date of your backordered goods has changed. The new estimated dispatch date is now 28/12/2022.”

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Posted 2 years ago

“DON'T DEAL. Terrible experience. I called them & they said they'd be able to do embroidery on hats. Then it took almost 3 months and several ignored emails before I called again. More wasted time. Then the employee still didn't respond, so I sent several more emails. Each response gave a different answer and it was clear that the left hand didn't have a clue what the right was doing. I could smell disaster looming. I just knew it. Then they decided after 3 months of misleading any lying that they could not do embroidery on hats after all. They offered to try some t-shirts instead of hats. Can you believe this? I asked how can I wear a t-shirt on my head? No answer was received. I have used companies in third world countries like Philippines, Cambodia, Vietnam, Indonesia and Thailand who have done the same orders in a day and yet these clowns took 3 months of lies and delays to decide they cannot do them at all, after firstly lying and saying they could do the order. Absolutely useless and unprofessional cowboys. I can recommend some thirst world country traders for anyone who is interested.........”

Helpful Report

Posted 2 years ago

“Ordered t-shirts, jumpers and high vis jackets from workwear express, as others have mentioned, there isn't much 'express' about them. The order took a long time to be delivered resulting in having to chase them and it to still be longer than they advised. The initial team were helpful in trying to help us match our logo colour to their thread colours. Although we ended up changing our colours altogether as they couldn't find an appropriate match. Sadly once our order arrived the font had slightly been altered. Workwear refused to offer any form of apology or accept that it had been changed even with images showing the clear differences. We had approved the design and therefore they have dug their heels into the ground and will not help. My advise is, if you have the time to wait and don't mind them altering your logo to what suits them, then go ahead and place and order.”

Helpful Report

Posted 2 years ago

Workwear Express is rated 4.2 based on 3,715 reviews