Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,715 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“placed an order exactly a month ago over the phone. most of the order arrived within a week but some polo shirts and t shirts were out of stock so they weren't sent. A month later and i still dont have them. i contacted them 10 days ago and was promised them by the end of last week. Contacted them again today to be told they'll be with me by the end of the week. At no point have they contacted me to let me know the items werent in stock or that there would be a delay.”

Helpful Report

Posted 7 years ago

“The order was initially placed in July. I was alarmed to learn that an item wouldn’t be in stock until 13th Oct (black polo shirts- hardly something exotic!); However, I said that so long as I would get them then, that was OK, and I would wait… I was promised this was the case and that I would have to do nothing further. Then I had to chase, to find out (would my items ever have been sent if I didn’t, I wonder) if they were forthcoming to now be told that there’s another 6 weeks added? Lovely way to treat a charity who potentially could have been a regular customer, as the products themselves were OK. We will go elsewhere.”

Helpful Report

Posted 7 years ago

“My order arrived and the time it took to reach me from the time of placing the order, I wouldn’t use the word ‘express’ in the company name. My order finally arrived and the polo shirts didn’t even have the embroidery on. I asked this cost be refunded and items collected, so far no refund and no collection...... POOR”

Helpful Report

Posted 7 years ago

“I ordered a large amount of clothing on 11th October and was told 5 - 7 working day shipment. I was called on the 7th day to say one item was not in stock and was shocked to learn my order had not even been ordered in yet, never mind branded and sent out to me. I ordered this in plenty of time for a new starter on 23rd, today. After a fair bit of pushing I was told they would rectify this by sending it out for Saturday delivery to a colleagues home as we do not work weekends. Our parcel never arrived after my colleague waiting around on a Saturday for this. I called this morning to find out where it was and was told it had not been shipped yet and no notes had been made for Saturday delivery. I was told I would receive a call back with a resolution and received no call. I called back to chase this and was told it was a very busy day and they had meant to call and the best they can do is send it out tonight and latest delivery will be Wednesday. I asked for some money back as a gesture of good will given the general poor service so far, the fact we were waiting around on a Saturday and that I now have a new member of staff with no uniform and was informed that the manager would not do this. I am really shocked by the service here, and we have had a similar issue previously. We will be taking our business elsewhere.”

Helpful Report

Posted 7 years ago

“Where to start?? Delays from the word go due to staff illness/holidays, but apparantly there are 160 people employed by WE, yet it seemed only one person could deal with my order. Proofs took ages, quote missed off crucial info, when sorted the delivery was late, incorrect items sent, lots of apologies but took 4 weeks to replace incorrect items, even then still some wrong items, I did all the chasing, never a call to me first. The only upside was the quality, which was great - but unfortunately I'll never use them again. I would urge potential new customers to keep it very simple unless you are prepared for a lot of time-wasting with calling, emailing, checking and waiting and waiting for your goods.”

Helpful Report

Posted 7 years ago

“Logos installed upside down on portfolio, left numerous calls to complain no one has returned my calls.”

Helpful Report

Posted 7 years ago

“Took three weeks to get here. Then only part of the order arrived . Email response was that they couldn’t find the order number so I had to email that to them. After the whole order finally arrived I received email again asking for order number and apologised for not sending out the parcel 🙄”

Helpful Report

Posted 7 years ago

“Sweat shirts were poor quality material badly made very disappointed thought I was buying reasonable quality how wrong was I .”

Helpful Report

Posted 7 years ago

“The delivery arrived before the expected time, it was for an event and we could not used it as planned!”

Helpful Report

Posted 7 years ago

“Wanted to change size of sweat shirts ordered. Phoned within 5 minutes of placing order said I had made a mistake and had clicked the wrong size. Spoke on line and by telephone was told size can't be changed, Could send items back but there would be a 10% surcharge for doing so. I would NOT recommend this company or ever buy from them again. So please STOP emailing me for reviews!!!!!!”

Helpful Report

Posted 7 years ago

“Very good quality and sizes are a good fit”

Helpful Report

Posted 7 years ago

“I had ordered 2 x large t-shirts . Fruit of the loom printed on the back . Neither fit . They are the weirdest shape t shirts ever X2 baseball shirts have both shrunk and print is coming off already Black x large t-shirts seem ok”

Helpful Report

Posted 7 years ago

“Recieved my order on the 21st Sept 17 with a t-shirt with a stain on it, a new one was sent to replace on the 28th Sept 17 but was sent the completely different size. Sent an email on that day but have heard nothing back at all, called today to chase this up and was fobbed off with we are very busy with new orders and it will be sent out soon!!”

Helpful Report

Posted 7 years ago

“I would give a 0 if it was possible. This has to be the worst company I have ever had to deal with and do not recommend them to anyone. Wrong order was dispatched to me and has taken over 4 weeks being passed from person to person in the office to try and sort out their mess which still has yet to be resolved. Was given a partial refund as they forgot to refund their design logo work. Do not use”

Helpful Report

Posted 7 years ago

“I have still not received my delivery. When I have called all offices associated with deliveries are closed.”

Helpful Report

Posted 7 years ago

“No comunications at all I had to ring to find out were my order was. It di arrive but that was 3 weeks later then delivery day not a good way to run a company”

Helpful Report

Posted 7 years ago

“Over 3 months since our original order, and we are still waiting for them to send the correct items, after they sent 7 incorrect items the first time. Countless emails and phone calls with customer service and we still don't seem to be getting anywhere.”

Helpful Report

Posted 7 years ago

“Customer service appalling - received the wrong order and I'm expected to constantly chase to get the original item? - that, might I add, was ordered over 6 weeks ago!! And I'm still waiting for the garment to arrive! NOT EXPRESS. The actual quality of the incorrect item I received is actually very good, which is disappointing as they are very competitively priced, so would have used again! Wouldn't recommend if you are seeking something quickly!”

Helpful Report

Posted 7 years ago

“Nothing heard for a week after we placed the order, so we called to see what had become of it. It took a further 3 days to get the logo sorted, it felt like walking through treacle. It took 21 days to receive the order from placing it, that's so not Express. Two of the items turned up with the logos way down south, three days later we're still being fobbed off with, 'We're getting to your email'. First and last order with WWE. Also, looking at the testimonials, really? Talk about voting for yourself as no one else will. Have a look at the dates, they're all in lumps, dated the same, to get the ratings up. BTW, no complaint about the quality of the garments.”

Helpful Report

Posted 7 years ago

“First they lost our order. Then they re-created their own version of the order, meaning we were sent 7 incorrect items. I then spoke to someone, who told me they would collect the incorrect items the next Monday and deliver the missing items the following Wednesday. Neither of these things happened. Called and emailed again, speaking to the same person, who tried to pretend he had no prior knowledge of the orders. Was asked to send the same email I had the first time detailing the errors on the order, which I did (and received no response to either). Nothing happened. Received an email 4 days later to say the replacement items would be delivered once the others had been collected. Replied to ask when they would be collected. No response. Phoned up the following day and spoke to a new person, who asked me to send the email again, this time with pictures of the incorrectly delivered items. Again, no response to the email. Phoned the following day (today), Apparently they didn't receive the email. Forwarded it again while on the phone to them. They are now sending supposed to be collecting the incorrectly delivered items on Monday and replacing soon after. Bearing in mind that it is now 29th September, and we originally ordered on 13th July, I don't hold out much hope...”

Helpful Report

Posted 7 years ago

Workwear Express is rated 4.2 based on 3,715 reviews