Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,715 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived quickly, I was not pleased with the quality so I was allowed to return at my own expense. Refunding took a month. To be honest, I did not chase them up for 3 weeks after return was acknowledged by them as I was expecting a smooth automatic refund procedure. Once complained received money in two days. I probably would buy again as all in all it was not the worst shopping experience but in the meantime for my needs I will try to shop around.”

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Posted 7 years ago

“Hi My daughter loved the colour, warmth and feel of her new hoodie. Unfortunately my wife has had to sew it already though. Kind regards Paul Owens”

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Posted 7 years ago

“Very skimpy, need to order a larger size than you need, also the sleeves are very tight.”

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Posted 7 years ago

“I thought the service was ok but the garments not. I ordered two pairs of trousers with a long leg. when I tried them on, the y were too short and in my opinion just a regular leg length.”

Helpful Report

Posted 7 years ago

Hi Michael, Thank you for taking time to leave a review of your experience with us here at Workwear Express. We are sorry to hear that you are unhappy with the length of the trousers you purchased. We have passed this information over to our purchasing department who will speak to our suppliers to make sure the leg length of the trousers are in line with the expected tolerance. However, we are pleased to see that your returned garments have been processed and one of our sales team will be in touch in due course to provide you with more information. If you have any questions or there's anything else we can help you with, please feel free to give us a call on 0800 028 5867 and we will be more than happy to assist you further. Warm regards, John Workwear Express

Posted 7 years ago

“Hi Recently bought a single embroidered polo shirt to trial my company logo on a shirt. Good things... Initial email correspondence quick Person on phone was helpful Opportunities to improve Main issue: the embroidered letters are not the same size... some are 2-3 mm taller than adjacent letters which surprised me. I subsequently noticed the CAD drawing sent to me shows the letters straight, but the accompanying photo of the mock up shows show misalignment. I don't know if this could be rectified as I'm currently thinking about having 10-20 further polos made up, but would like the letters straight Also, my order was delayed... I requested a quick turnaround (24 hours) but didn't get it... I havent checked if the 24 hour premium has been refunded(?) Thanks Gordon Syme 07979 288 542 gordonsyme@lean121consulting.com”

Helpful Report

Posted 7 years ago

Hi Gordon, Thank you for taking time to leave a review of your experience with us here at Workwear Express and we are sorry to hear about the issues you've had with your order. A member of our customer complaints department has tried to contact you to discuss this further but unfortunately it seems you were unavailable. Please fell free to give us a call on 0800 028 5867 when you get a chance and we will look to help you as much as we can. Warm regards, John Workwear Express

Posted 7 years ago

“I was very disappointmed with the sizing. This company is not unique in this area. It seems that workwear blouses are very fitted in comparisson to off the peg wear. The difference between size 22 and 24 was nil. I was so surprised how ill fitting these blouses were and so snug for supposedly generous XL sizes.”

Helpful Report

Posted 7 years ago

Hi Gillian, Thank you for taking time to leave a review and we're sorry to hear you're about the issues you've had with the sizing of your workwear blouse. We will pass this information on to our purchasing department who will speak to our supplier to see if the sizing stated is correct based on the garment measurements. If you feel that the sizing of the garment doesn't match what you expected when purchasing the garment from us, we can arrange to have the garment collected in order to have a full inspection carried out to see if the measurements of the garments match the tolerance we would expect. Alternatively, if there's any other assistance we can provide you with, please don't hesitate to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 7 years ago

“I order often from workwear express, i do like it however my last order i ordered 2 pairs of combats and only received one, it took 2 days for someone to get back to me about this”

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Posted 7 years ago

“Still waiting for a change in size not very impressed”

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Posted 8 years ago

Hi Aaron, Thank you for taking the time to get a touch and leave a review of your experience with us here at Workwear Express. We've spoken to our sales team who are currently dealing with your return and it seems we are still waiting for the garment to be returned to us in order to then replace it with an alternative size. You can find more information about how you can return the garment here: https://www.workwearexpress.com/free-returns/ Once we have the garment back with us your replacement will be placed and with you as soon as possible. If you require and help at all, please don't hesitate to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 8 years ago

“The products met our expectations, although we had to return a few shirts for a bigger size. After the return the new delivery was not as it requested to phone calls to make it happen, neither the email sent nor the return form with the new size was used to launch the new order.”

Helpful Report

Posted 8 years ago

Hi Sarah, Thank you for taking time to leave a review of your experience with us here at Workwear Express. We are sorry to hear that you have had issues with your order and we have passed this information on to our sales department who will look into this further. If there's anything else we can help you with in the meantime, please feel free to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 8 years ago

“I was disappointed with the sizes of two size L branded items. One sweatshirt by Fruit of the Loom, was totally different and larger by an inch or more in length, sleeve, and girth, than another Fruit of the Loom sweat , different material, and bought earlier from another supplier. None of this was in any way down to this supplier, just a difference in the models of that brand. This led me to seek a return authorisation, which was promised on first contact, but eventually took more than three furthur contacts, both by phone and email, and a week at least, before it was supplied. The excuse was "internal emails, between customer service, and returns department being mis-filed !!" At times during this week of waiting for their returns number, I thought of just giving up, they were so hopeless. There is certainly scope for improvement in their procedures for dealing with returns from retail customers. I am only submitting this, as a result of a request from their MD Andrew Ward, for a review, as I rarely complain about appalling service. Simon Roberts, Gloucestershire”

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Posted 8 years ago

Workwear Express is rated 4.2 based on 3,715 reviews