Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.67

4.7 Rating 3,743 Reviews

93 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.7

Based on 3,743 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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"Want to throw away \u00a335,000 and get nothing but frustration in return? Then head straight to the Leeds Crown Point store. \r\n\r\nMy elderly parents, both in their mid-70s, chose Wren Kitchens for a \u2018personalised\u2019 service. The result? A kitchen that\u2019s completely unusable for my mum, who can\u2019t even reach the grill. The only part of the fridge she can access is the salad drawer. Perfect, if you\u2019re planning to live off lettuce and never cook.\r\n\r\nWhat was supposed to be a \u2018hassle-free\u2019 experience turned into a complete disaster. The kitchen was meant to be fitted in two weeks, but it took four weeks. And for an extra two weeks, we were left with piles of rubbish stacked outside the house. \r\n\r\nOh, and here\u2019s the best part: after my parents moved out to try to speed up the process, the fitter left the front door wide open one Friday afternoon. Not just unlocked\u2014wide open. If they hadn\u2019t gone back to check on progress, the house would\u2019ve been exposed all weekend!\r\n\r\nAnd as for customer service? Don\u2019t bother. The Leeds Crown Point store did nothing to help us throughout this entire mess. It was passed off to their customer service team, who couldn\u2019t care less. We\u2019ve explained the same issue to four different people this week, and not a single one has been able to do anything about it. The so-called \u2018manager\u2019? Always \u2018on the phone\u2019 or \u2018in a meeting.\u2019 Honestly, the lack of care and incompetence is staggering. We\u2019re absolutely disgusted by the way we\u2019ve been treated.\r\n\r\nSo, unless you enjoy wasting a small fortune on a kitchen that doesn\u2019t work, leaving your house exposed, and getting absolutely no help from customer service, do yourself a favour: stay far away from Wren Kitchens, especially the Leeds Crown Point store. And if anyone from Wren actually cares about fixing this, feel free to get in touch\u2014before we take our story to the press. The pictures of my mum on a stool trying to reach her grill really tell the story."

Wren Kitchens 1 star review on 7th November 2024

Claire Green

Wren Kitchens 2 star review on 7th August 2024

Peter Burwell

Wren Kitchens 1 star review on 19th June 2024

David

259

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wren: 2 out of 5 stars. TLDR: Overall substandard quality with a friendly instore service and a reasonably effective after sale customer service. If I didn’t have a fitter who cared about the details I would have ended up with a very wonky kitchen with many flaws. Pros: High quality doors, good quality cupboard backboards, decent after sales team, finished product looks good Cons: Poor design service, pressured sales tactics, terrible quality control. This was the first kitchen buying experience I’ve had, so naturally I went into the process unsure and certainly no expert. All I thought is that I need new units/appliances etc which weren’t falling to bits, and which looked good. I had some ideas of the types of features I liked having looked around the showrooms and mentioned them to the designer at Wren. At first, the designer was very friendly and accomodating. But later on it transpired that her attention to detail was lacking and she prioritised a random request to perhaps have a carousel in the corner units over actually centralising the kitchen and having all the available wall space used. When she had designed the kitchen, I was shown a panoramic which I had access through emails, but which barely showed an accurate representation of the finished product. The camera was very high and the tool had very limited controls. I was not offered the chance to see my kitchen with their VR tool. On top of that I was given 2 days to make a decision about the kitchen before the sale ended. So I felt a little pressurised as they “couldn’t” hold the quote past the sale end date. Despite other companies being willing to do the same. However overall the look of the kitchen from Wren seemed the best, and everything was ok, so I secured it. Once that had happened, I started to have some questions regarding the layout, because now I had access to the plans. These plans weren’t very clear or user friendly. When I contacted my designer to ask these questions she dodged and ignored my emails. When the kitchen arrived the delivery crew were very attentive and efficient, even delivered at 7am which gave my fitter a headstart. However I don’t have enough room in my house/kitchen to open every box. So as the fitter started going through the units and building things, he found multiple damaged boards and doors. Every day I came home from work and there was another damaged item. Wren’s customer service team were good on the phone and didn’t argue, or ask for proof etc, they sent out replacements no hassle. The issues were that initially we had to wait 2 days for the first replacement (Mon-Wed). A week for the 2nd replacement (Tues-Tues), 3 days for the next (Wed-Sat), 4 days for the next two (Mon-Fri) then 4 days for the last (Fri-Tues). This final delivery was even the wrong item, needing another couple of days to wait for the right piece. This meant the kitchen took from Saturday 8th February to Thursday 27th February to fit a kitchen that was estimated at about 10 days. This incurred extra charges from my fitter given he had to come back a lot later. Wren refunded me £59 delivery charges and discounted an extra purchase by £50 as compensation. As to that extra purchase; their kickboards are smaller than industry standards and so the units are slightly lower down, meaning there’s a gap between the worktop and the tiles I was keeping from my old kitchen. Only about 10mm so too small to tile in there without it looking awful. So I either had to retile the entire kitchen or get upstands. Both were about the same price so I bought upstands. However the biggest problem I had was with the design of the kitchen. It’s hard for me to fully piece together the full picture. Ultimately though I have 20cm in each corner of my kitchen that isn’t being utilised. This is because they only put in 80cm units either end when 100cm would have fit. They said something about it throwing off the central/symmetrical look when we spoke to them but I don’t see how. A 300cm wall. 2x100cm plus an 800cm central drawer unit should have fit. I think the issues were with only fitting in 40cm doors on the 100cm units but that should have been manageable. Earlier I mentioned a carousel causing the issue and I say that because I think they might only have a carousel that will fit on a 40cm door or an 80cm unit and instead of offering me bigger units/doors without the carousel, they didn’t. In the end I don’t even have the carousel on as I already have 20cm less space and I can reach inside easily without it. I thought the pull out carousel would help to reach the far corners without climbing inside, assuming I’d have another 20cm on the width. Even with this plan however, the central drawers (80cm) weren’t even central to the kitchen. And the extractor fan (60cm wide unit) wasn’t in line properly with the hob/drawers below. So my fitter had to almost redesign the entire thing and offset certain units to align everything. This created an extra wide fillet one side where he had to shift everything but he was able to make it all work using one of the damaged doors to place a fake glossy unit in there which looks like a pull out vertical drawer, rather than having an obvious fillet. So overall, thanks to my fitter I have a kitchen I’m ultimately happy with. But that’s with no thanks to Wren, aside for the quality of the actual units themselves, the ones that weren’t damaged.”

Helpful Report

Posted 4 years ago

“Wren kitvhens definitely doesn't follow their motto" nobody will beat our quality and standard". The customer service is awful. Decition to be make take take forever. 13 units ordered and 13 are dameged . Maybe we can make a share case in the court? More people will make it stronger. Because enough is enough”

Helpful Report

Posted 4 years ago

“customer service is appalling Wren I’m appalled with your after care, 6 months on and still waiting for a resolution, my high gloss kitchen are chipping, after the salesman quoted they were solid, there actually covered with a thin spray of gloss, my doors have gaps where there not aligned, the edging on my work tops are very sharp, enough is enough now, I’m taking it further, my high gloss wicks kitchen I had before was a far better quality than the new wren unhappy is a understatement!!”

Helpful Report

Posted 4 years ago

“Shabby service still not finished after 2 months. Cut worktop wrong 4 times! So fed up a lot of money wish i hadnt bothered. Wouldnt say cabinets are any better quality than anywhere else. All the promises of the wren experience fell flat. Save your money not worth it.”

Helpful Report

Posted 4 years ago

“I tried to have an uncomplicated quick look around a showroom today. I felt that I was not allowed to have this quick scan over the ranges without needing to answer a range of questions from the moment I walked in. I was a bit irritated by this and then had to suffer sarcasm from ‘welcome’ staff. Not intending to return for more of that.”

Helpful Report

Posted 4 years ago

“We feel incredibly let down by Wren. Wren’s surveyor completely botched our measurements. We are now left with a ‘fitted’ kitchen that looks less fitted than if we'd bought units from a discount supplier. Wren says it’s not liable for its surveyors’ errors and our fitter should have done an additional survey before fitting the units. The survey is included in Wren’s price, but it takes no responsibility for it. Wren doesn’t trust its own surveyors and you shouldn’t either. It’s like ordering a steak in a restaurant, the waiter serving you a turkey, and the restaurant saying it’s not responsible for the descriptions on the menu. You should have written your own menu after you ordered. Apart from the lack of responsibility, it’s surprising that Wren hasn’t thought about how terrible an advertisement it is for its kitchens. If this was the only issue it would be bad enough, but the fan unit on the other side of the kitchen is too far above the hob to be any use. This was the designer's error, but as we're not kitchen designers, we missed it. Wren says it’s designers aren't "technical experts" and it's our problem.”

Helpful Report

Posted 4 years ago

“Excellent service , Bradley was very helpful and patient , delivery communication and timing also good , the new kitchen looks amazing”

Helpful Report

Posted 4 years ago

“Our adviser, Attif Naseer based at the Birstall Showroom was excellent. He was easy to deal with, listened to what we wanted and delivered a kitchen to match our needs. It is currently being fitted. The quality is good. The time from the final measure to delivery of the kitchen was brilliant, very quick. One piece was damaged and is being replaced straight away. I have no complaints, I'm a very happy customer. I will recommend Wren and particularly Nas to anyone looking for a new kitchen order number 32470004”

Helpful Report

Posted 4 years ago

“M’y kitchen is amazing! The service was amazing too. Thank you Wren.”

Helpful Report

Posted 4 years ago

“Fantastic from the first visit to the store till the day our lovely new kitchen was fitted!! We have recommended them to everyone!!”

Helpful Report

Posted 4 years ago

“Excellent service from start to finish. Would highly recommend”

Helpful Report

Posted 4 years ago

“Fitters started off well but language barrier has caused issues. They have left the job with a long list of errors and poor fitting which our building who is a Howdens kitchen showroom fitter pointed out to us. Cabinets are the wrong height, cabinets damaged, trims not level, poor connection to taps which meant water leaked all over the floor. They have blocked up our extraction vent so we can’t attach it. Joinery covered in sealant ( I wish I could attach pictures ) All joinery can be seen and the whole kitchen is filthy with marks, Quartz top won’t be fitted for almost 16 days but was told 10! I’ve had to make temporary worktops so we can use the kitchen. So much wasted space due to Poor planning like other reviews I’ve seen. We have a meeting with wren tomorrow. You pay all the money upfront and this is wrong! They have all our money almost £20k and we have a poor job. Not impressed. Customer service team contact is helpful but I wouldn’t recommend the Luton store or wren to fit your kitchen.”

Helpful Report

Posted 4 years ago

“Wrong advise, substandard fitters, kitchen still waiting to be finished as gas engineer refused to fit hub as it would be dangerous due to wrens fitting. Awful stay clear”

Helpful Report

Posted 4 years ago

“Good quality, but the design made by your designers not good at all, space was wasted, measurement incorrectly. Will not be recommending your designers at all.”

Helpful Report

Posted 4 years ago

“Bought our kitchen from bristol store as my husband has been a carpenter for 42 years and has fitted hundreds of kitchens we decided to fit it ourselves all was going ok until none of the drawers would align this has meant taking the drawers apart and putting the runners on straight !!!! It has taken hours of time and we are both very unhappy . We have also had alot of damage to various doors and drawers customer services have assured us that once we finish the kitchen to contact them and they will replace them . Surely they would have been better packaged properly the packing was terrible all the units very covered in thick dust . Think twice about buying a wren kitchen we definitely wont reccomend them to anyone .”

Helpful Report

Posted 4 years ago

“Wrens have quoted me a £2000Ish for a curved infinity plus corner base unit with 50% discount £1000. Can this price be correct!”

Helpful Report

Posted 4 years ago

“We have recently purchased a kitchen from Wren, White City Manchester. We are really pleased with the kitchen. The design team at Wren were really helpful. When the kitchen arrived there were a couple of small issues - a chipped board and a faulty door handle. The customer service team were great and immediately sent out replacements without any fuss”

Helpful Report

Posted 4 years ago

“Great experience from start to finish.”

Helpful Report

Posted 4 years ago

“Lovely showroom, lovely knowledgeable staff but it does not end there does it? You have third parties to contend with and deliveries and fitters can all go wrong and will cost time and money often. The reviews I have read are very varied - and what might help is for every reviewer (from now on) to name the location of the store they bought from and their own location where the installation was completed. I am sure that certain areas get much better fitters than others and having this information might help prospective purchasers knowing the areas to avoid if considering buying a Wren kitchen. I have to admit that presently I am still at the wavering stage.”

Helpful Report

Posted 4 years ago

“Great service with designer and delivery, and emails. The fitters from the installation company were fantastic, neat, tidy and the units and worktops look amazing. However the bill for the electrical work was, I feel overpriced and I had to demand a breakdown of the invoice more than once to try to make sense of why it was so. It caused me a lot of grief and really took the shine off my beautiful new kitchen. If I did it again I would use my own people.”

Helpful Report

Posted 4 years ago

Wren Kitchens is rated 4.7 based on 3,743 reviews