“First visit from Allison & Diarra. They were great and very fast. Missed one thing. Forgot to clean under my island in the kitchen. Otherwise a great job.”
“Called Molly Maids to again rescue me. They were here before Covid and now back. Two ladies came fully armed to clean. Worked hard and left me happy. Tena and Lily. Team 12. I await there return.”
“I had Molly Maids for @10 years & different teams. I was happy w/ most of the teams that clean my place, until the last team, Team 4, Lupe & Sara. All the previous MM teams cleaned my place for almost 1 ½ hours (I live in a one-bedroom, one-bathroom condo) With this last team, whenever they come, they only work less than 45 minutes! Recently, I did a FULL clean MYSELF to see what NOT is getting clean well. WHAT I SAW, I was VERY UPSET! Just a few examples: The INSIDE OF THE TOILET & around the toilet were not clean hardly at ALL! The KITTY CONDO was never got clean, so I was always doing it MYSELF! The floors used to get mopped by MM until this last team. If they ever DID mop anything, it was only @¼ mopped! (½ as...ed!) Any small garbage cans used to get wiped down until this last Team 4. They just take out the little garbage can bag, but leaves all the dust inside the little cans. Last time Lupe & Sara, Team 4 did not sweep or vacuum the front door mat or the work-out mats or the kitty's floor mats by his food & water. (The other MM people DID all that because they all stayed TWICE AS LONG as THIS last team I have been having. I feel my husband & got screwed w/this last team. I feel Vinny Kane & I, Elizabeth Stuckel should get a ½ discount for all the times' Team 4, Lupe & Sara, did our place, since they were here only ½ as long as all the previous Molly Maids. I am SAD that Vinny & I gat scammed a little.”
“Team 2 - Blanca and Janneth are a dynamic duo. They are courteous, thorough, trustworthy and accommodating. We moved from our home to a condo and were fortunate enough to have Bianca and Janneth continue with us.”
“I had a very bad experience in this company. I don't recommend.!!!
I found out about this company through my neighbors who said that pay to clean the whole house for $165( 3beds 3.5baths).
For absolutely same house, same service Natalie told me $252......WTF
I don't understand why you think you can change the price every time you see good Furniture in the house or what?
Very upset”
“we gave specific instructions to do a move in clean job. unfortunately no one was with them to supervise the job. when we went back to check the finished job we were shocked to see how our money was wasted. they were told to clean the basement which was not touched. on the main floor the walls were full of dust that should have been vacuumed. the floors were barely washed as you could see black dirt in all the corners. one area between the fridge and a counter was not touched with dirt so visible. i called customer service twice and got no response. it was a wasted $400+ which i will contest with the credit card company”
“I will never recommend Molly Maid to anyone . I had a very bad experience with them.
Scheduled 10 days in advance cleaning service at 9 am, got few confirmations by phone and emails. Nobody showed up at 9 am, I called the company, a male answered the phone, promised to check with the cleaners and call me back in a couple of minutes. He never did. When I called Molly Maid at about noon, the person who answered told me, that my appointment was canceled few days ago, then a minute later she said that I already had my apartment cleaned !!!
And that they are extremely busy and booked for few weeks ahead.
All my plans were ruined by careless unprofessional people.
They even misspelled my last name, though I spelled it very clearly letter by letter. Nobody cared. That's how they work.”
“Amanda and Leah of W. Chester,OH
Pleasant crew, awesome work ethics, cleaned military style and I want them as my homecare crew
Molly Maids and me are blessed to have them...”
“Rose, Sarah & Mackey have done a fantastic job of cleaning my home. Each of them are very professional, friendly and courteous. I would be happy to have them come back again.
Thank you ladies for a fantastic job today.”
“My name is Valerie Arredondo, I set up this appointment approx 3 weeks ago, to have my house cleaned today, 7/1, my appointment time was 2pm to 4pm, at 3:55pm I called MM because no 1 had arrived yet? I was told they would be here at 4pm.
I waited till 4:47pm, and still no one showed up, no phone call? I called MM 1 more time and was given the run around, no one was able to answer my question, no one knew who was coming, if they were on their way?? Very unhappy and disappointed with Molly Maid, you best believe I will never use your services again and I will be sure to let family, friends, co-workers, yelp and google know how unprofessional your business is.”
“PLEASE DO YOUR RESEARCH BEFORE HIRING THIS COMPANY!!!! I scheduled a "deep cleaning" for my 2 story home with 1 and a half baths, June 17, 2021. The first red flag about the service was the ladies arrived at my home before 8:30 am. Normally that wouldn't have been a problem, but this particular day I was not prepared, nor did they call before arrival. The manager claims she mixed up the numbers of my phone number...but yet and still the cleaners were able to get through to me (yea ok). I asked them to return at a later time in the day due to personal reasons. They did... very late in the afternoon. After they finished cleaning other homes. By now the young ladies are obviously tired and they did not do what I paid for. This job cost almost $250 and for what? I will absolutely dispute this charge with my credit card company but that's not where the story ends. After complaining to the manager, she sent "veteran" cleaners to re-do what was in the notes. I was under the impression that after explaining my thorough complaints, the new cleaners would take care of everything. I was wrong. They barely brought necessary cleaning supplies and claimed they followed what the manager put in the "notes." I've called to speak to the manager and another employee informed me that she was out running personal errands but would return my call. I'm still waiting. Again, do the research and find another company because with Molly Maids, you'll be wasting time and money.”
“They did a wonderful job all the baseboards cleaned. This was a move out cleaning and it was done within the reasonable amount of time considering how much have to be completed.”
“I guess my biggest mistake was not doing research and/or checking around to see how many people were actually satisfied with the cleaning services by Molly maid. They came out to my house on Tuesday, June 28, 2021. The main things I want to done more than anything was washing my floors, vacuuming the carpets, and dusting. They did a horrible job. They started out when they first walked in the door asking me if I had a stepstool because they forgot their‘s. I told them that was no problem and they could use mine. However I don’t know why they wanted it when they didn’t dust the shelves that they would have needed the stepstool for. My black wood shelves that they dusted were left with white streak marks all over them, I have glass insert end table and coffee table in the family room which they never touched. My mirrors in my bedroom were not cleaned. My kitchen counters were not touch as far as I could tell, because when I moved anything on the counter you could see the dirt behind it. I will never have Molly maid again and I hope that anybody that reads this well think about it before they call them to their house. I’m 74 years old and I don’t have the money to pay they’re exuberant prices for a horrible job. One more thing. I was told I had to pay a $100 deposit upfront that was nonrefundable and that when they came out to clean they would give me the price of how much it would cost. I said that would be fine because I would like to know how much it was going to be before they started. Stayed in the basement while they clean so not to bother them and when the man came out to check things over and give me a price the only thing he left me was how much it would be if they came monthly weekly or every two weeks. It ended up costing me $403 which I now have a dispute filed with my Visa card company about the job they did and how much they expected me to pay. As of right now since I took lots of pictures I don’t think I’m going to have to pay them a dime. Sorry company and very disgusted customer !!!”
“After a lot of research, we chose the services of Molly Maid for general cleaning (cleaning of bathroom,carpet,windows). Every single service was way below par. The maid Ashley, was very rude and swearing at us. This is very unprofessional. She even made racist remarks. I will never go with this company ever and advise people to do the same”
