Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“YOU CAN'T ALIEXPRESS. I've been sold by a seller a fake mobile and the management didn't even help when I asked for a refund. They agreed that it was a counterfeit item, but the solutions they offered was still in favour of the seller. I deactivated my account right away.”

Helpful Report

Posted 3 years ago

“I bought a Android phone and after I received I performed a techical test. > 1Gb instead of 16 GB RAM > Android 5 instead of 11 > 3G instead of 5G Supplier just hacked the OS on network bar and about section to show fake features, no reliable support from AliExpress and no refund, because chinese customs doesn't accept devices.”

Helpful Report

Posted 3 years ago

“Beware of ali express, they are ok at the begginning, but once you start making a more orders, orders started to fail you, they wiill asked you proof from post office that you did not recieve your order, but post office will ignore it because they said there is tracking record of post office, and ali express knew if i got my orders or not which is true. There costumer service is useless. So beware of ali express”

Helpful Report

Posted 3 years ago

“Fraud company , no customer service , never recieved item”

Helpful Report

Posted 3 years ago

“Ordered from AliExpress and spent over $100. I live in a new build community so my address DO NOT show up on Google. I manually typed my address... I've been living here 8-months, but AliExpress changed what I put and sent it to another address that doesn't exist. They gave me 2-3 days to return the item that I never received! Clearly showing that it arrived at the Post Office. I called the US Post Office who told me they returned it. AliExpress told me to get something from the USPS saying that.... that's not how they operate. If it takes a month for me to receive the item, how does AliExpress expect to receive it back in 2-3 days. Straight Chinese RIP OFF! You take huge risks ordering from AliExpress, because they're in China and nobody wants to be ripped off. For me, I'm done! NEVER AGAIN!”

Helpful Report

Posted 3 years ago

“Only received one of three items chased Endlessly for refund to no avail”

Helpful Report

Posted 3 years ago

“Tent took 6 weeks to arrive and it was ripped I said I'd repair it as I needed it for a trip and asked for partial refund but seller refused. To return and have another sent would take another 3 months. Not worth the hassle”

Aliexpress 1 star review on 25th August 2021

Helpful Report

Posted 3 years ago

“HORRIBLE. Stay away... buy local. False promises to arrive within 3 weeks. 2 weeks later I get an email that my item was returned.... and they asked me would I like it in a different color? Why? If it was sent back why not reship the same one I ordered.. SCAM!! I asked for a refund.. then they said we will ship you something else.. I dont want a substitute. I want a refund... well over 3 weeks and still no refund and no item.”

Helpful Report

Posted 3 years ago

“they sent knock off junk products and we have not received our full reund after several months.”

Helpful Report

Posted 3 years ago

“I am so disappointed with the product I bought from you. The size was a way to small. I ordered size M and what I got was not even xs size. Live and learn. I don't think I will buy clothes online again. Esperanza”

Helpful Report

Posted 3 years ago

“Aliexpress.com is engaging in false advertising of price and free shipping. Being signed in (and thus AE knows I am from the USA), and then shopping for an item (for instance. bicycle brake pads) and choosing free shipping in the search page, and also (in the drop-down menu) China as the shipping source, then the search page will show multitudes of items from as low as 0.09 with free shipping. However, when you go to the actual product page then there simply is no way for me to buy the product at that price with free shipping. If I choose the United States as the shipping source (and to the United States), then the shipping is almost $6 for an items under $3.00, while if I choose China as the shipping source then the price of the item jumps dramatically, like about 200% This is deceptive and contrary how other retailers like Ebay list items, and with the latter being cheaper on like items I am looking for. And Aliexpress customer service makes actual contact difficult, and with no phone. connection. And thus I have stopped buying from them until this is fixed. I do appreciate some good purchases in the past though. Grace and peace thru Jesus the Lord.”

Helpful Report

Posted 3 years ago

“I ordered the goods, waited 3 months until I received a notification that the guaranteed delivery / refund period was coming to an end (buyer protection). I did not take risks and wait for the goods to arrive or not, filed a complaint and asked for a refund. The complaint was rejected, an appeal was filed, and was also dismissed. The money was never returned to me and there is no product! More than six months have passed since the order. P.s. Moreover, the seller told me that if you want to refuse the product, file a complaint and the platform will refund your money.”

Helpful Report

Posted 3 years ago

“AliExpress in no way is an Express; It is a Lottery at best. 25% of my orders failed. Out of 8 orders placed lately on AliExpress, two failed, six came okay; an unacceptable statistic. One of the failed orders was for a part that felled apart on opening. While there is no financial damage to me (I received my money back), it was a waste of several weeks waiting for the part and then some to receive refund. The other failed order never arrived. Somehow it was reported delivered. Do not know who and on what basis declared that. My dispute with AilExpress was closed out without me knowing it. AliExpress’ justification, which I discovered after the fact, was shocking: (sic!) “You didn't provide us with valid evidence to prove you haven't received the package, we assume you have received the package”. Yes, sure, blame it on customer himself. Guilty unless proven innocent. No request for “valid evidence”, no information on what kind of evidence “of not receiving” is valid, no proof of delivery provided, no responses from a Chinese vendor named Outdoor Equipment Store to four order status inquiries. I contacted EVA (Chat). For a while it seemed I was getting some traction. EVA was going to contact the vendor and promised to reply within 48 hours. They asked me for my direct email address etc. (as if they did not have it) and then… a complete radio silence. It has been a week now. In Summary, Chinese vendor named Outdoor Equipment Store is a scammer and it has been supported by AliExpress’ inaction. My fairly small financial loss is a cheap lesson learnt. The most off-putting for me to continue buying on AliExpress website is the fact that AliExpress condones dishonest vendors like Outdoor Equipment Store. Writing creative justifications, like the one quoted above, is an example. A scarry and self-destructing business practice. It is just too bad for many good honest vendors using AliExpress platform being painted with the same brush.”

Helpful Report

Posted 3 years ago

“Absolutely pathetic online seller please be aware. They hide behind lies and an automated noncence website. They don't send items you've paid for and its impossible to complain. The company is on a downward slide and using all the tricks in the book to stay afloat by screwing its customers. Used to be OK ish, but now its comp,tee pants. Don't be fooled out of your hard earned money believe me !”

Helpful Report

Posted 3 years ago

“Beware of this Fraudulent Company To all Ali express costumers Please Please Please do not order anything from this fraudulent company. I have ordered an item and never received it and could not get a refund. I have contacted Aliexpress loads and they are not responding or acknowledging my messages. I am living in the UK and have contacted Royal mail who advised me to contact Aliexpress about the lost item but they are not responding or even picking up my messages. They have also blocked areas on the website on my profile for me to raise a dispute which I believe has been done deliberately to avoid refund as it was working initially. I would strongly advise anyone who is planning to order goods from them NOT to.”

Helpful Report

Posted 3 years ago

“OMG this would have to be one of the worst online shopping experiences of my life. First I was told 2 weeks for delivery, after 8 weeks the order arrived which was a Dell motherboard. They had changed the original service tag to a fake one being 1234567. This meant that my hard drive and operating system will not recognize the board. after talking with Dell they said due to it being a fake ID their was nothing they could do and the seller should have left it blank, then it could have been reprogrammed to my original number. The seller would not help at all and refused to provide any type of refund, not even in part. They are a true dodgy business. Buyer beware!!!!”

Helpful Report

Posted 3 years ago

“Beware of what you buy thru this site. They offer no customer services and they don't care about the single star reputation. You will lose your money and get silence in return.”

Helpful Report

Posted 3 years ago

“Dangerous place to do business, brought 3 times, one a fake, another stopped by Alibaba as there was a phone battery inside the headphone amp, returned the item to the seller and froze the order. No customer service, Alibaba is a sellers aggregator so attempting to raise a dispute with them is like suing Google because you got cheated by a seller who has a site listed with them.”

Helpful Report

Posted 3 years ago

“Most of the time they would say they will send my order then after they cancelled it and would not even return my money and they would say it takes a few weeks to see it on my statement and a month goes by nothing is ever returned. Second, it took them 8 to 9months for the items to be send to Canada. Majority of the time the sizes are different and the qualities sucks. Would never order from here again! Most places you buy from here are scammers or gives you dysfunctional items.”

Helpful Report

Posted 3 years ago

“Negative stars I expect Aliexpress to delete this, but if you read this, just don't order from them. This company uses every trick in the book to scam you out of money. I ordered an item for my daughter's birthday in early June. Six weeks later, when we were out of town, it supposedly arrived. Three days after the supposed delivery, I received an email from the company stating that the "window to report" my item was satisfactory had closed. I thought that was strange. After my family returned home, I saw that the only item that was delivered was a tiny pack of 4 batteries, with a mailing address from Kentucky stuck over an Chinese address, nothing denoting who the seller was. I went to the site to report that I had received the wrong item, but wasn't given that option in the pulldown menu. I had to select issue with shipping. I was told to check with my post office. I checked with my post office, they said they had nothing from this company, but an employee did tell me that the tracking number I received was one that is used for small parcel items, much smaller than what I'd ordered for my daughter. I tried to file a dispute on the company's site, but could not upload a picture taken with my cellphone after multiple attempts. I then tried messaging the company, but was ignored. At this point, I opened a grievance with Paypal. A few days later I received a message in my inbox on the AliExpress site with an apology, stating I would receive a refund. When I checked the status of my Paypal claim, however, I just got the message that the issue was "pending" until August 6. On August 7, I found out that Paypal closed the case because Aliexpress claimed that I didn't upload evidence, which was impossible to do in the first place and was detailed in my claim. Paypal won't allow me to re-open the claim, even though Aliexpress stated it would refund me and never did. Great buyer's protection, Paypal. My daughter was disappointed to say the least. Avoid this company like the plague.”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,000 reviews