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Aliexpress Reviews

1.4 Rating 3,120 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,120 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
No phone, no money. The first day of using the phone, showed that those to whom I call, either do not hear me, or there is an inaudible speech. There is almost no mobile connection. 4G and LTE nowhere else, and 2G and 3G only in some places. I decided to check the originality of the phone. Each phone has its own unique number IMEI (Dial * # 06 # to see your device IMEI)You can check on the site www dot imei dot info.This number belongs to another phone. I contacted the seller and he offered to return the phone and pledged to pay the postal expenses and give me full refund for the phone. I sent the parcel back to the address indicated on it, provided proof to the seller, and he said that this was not his address. I opened a dispute, and AliExpress allowed me to prove that people on the other end have a hard time hearing me and that the phone is counterfeit. And this is after my phone was gone. money was not returned to me
Helpful Report
Posted 6 years ago
I placed an order on October 23rd, 2018 and paid for it the same day. I’ve gotten different dates for delivery the latest one I saw was the 22nd of NOVEMBER! That’s Thanksgiving I have waited for my order for too long as it is I doubt they’ll deliver anything on the holiday I needed it before then. Aside from that there is no one for me to talk to no numbers or other contact information oh there was a live chat so I thought it’s a mechanical setup. I’m really discussted I just want my money back I’m tired of waiting!!!
Helpful Report
Posted 6 years ago
Delivery time is too long. (2 months or longer) Problem solving is very slow. The seller is doing business according to his pleasure.
Helpful Report
Posted 6 years ago
Purchased a battery. Battery was no where to the specs that was listed on the page. Was told by support to contact the seller. I did, and the seller didn't respond. Support said they'd take care of it. They asked for evidence of the issue in order to process a refund. I sent them a video showing all the problems. They claimed they couldn't see it. I filmed it perfectly with a high end camera this time. They told me to wait. They then said the seller would handle it. I tried talking to the seller, the seller didn't respond. Support again told me to wait. Then they finally contacted me telling me that I was too late to receive a refund. Their support pretty much scammed me. They did so, so that Aliexpress wouldn't lose the profit on the sale. Do not buy anything from them, and especially anything high priced.
Helpful Report
Posted 6 years ago
Reasons never to buy from Ali Express. 1) You will never get a refund for a defective item although they will give you hope for a long time 2) You will not be allowed to leave feedback for an item which you have disputed. Therefore do not rely on the feedback you do see for items on their website as it is rigged. 3) As of 2018, with GST and Customs Duty and Postal Charges being imposed on even small value items, be prepared to pay around 50% of the item cost to the postman on delivery with GST being the major chunk of it. 4) It takes about a month to receive the item. Its better to buy from Amazon / Flipkart, even if you have to pay more, as the feedback you see for items reviewed is not rigged and you will returns for defective items.
Helpful Report
Posted 6 years ago
No customer service. All the have is a live robot to open a chat with. It will not be able to resolve any issues that are not pre programed into the site. I requested a refund for an orde that I did not receive and the selle denied it. Guess what else. THERE'S NO ONE TO CALL TO GET MY MONEY BACK!
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Posted 6 years ago
order id 93289698827980 i already ask for refund they send me this items which is not working now already 4 month i am waiting for my money i had asked so many time talk about this items also supplier is cheating they just asking give 5 star but the items which they send me not working .now where is my money ?????????
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Posted 6 years ago
My first experience was a disaster. Ordered 2 items from different companies. Cheap materials, stitching issues and items have bad odor. Never again!
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Posted 6 years ago
Most sellers are not trusted with poor slow communication , and broken english , i already tried online service few mins ago its fake with auto bot !! No real agents there . I placed an order 3 days ago and my order tracking number is not vaild !! When i contacted seller he told me it needs more days to be updated ... Looks like aliexpress sandard shipping is really bad and slow !! Most sellers doest ship out your order less than 5 or 7 days and thats is very slow , comparing to other sites like bangood ships out your order with 1 day only !!! I was satisfied with banggood and i an already not with aliexpress i gess i will uninstall the app very soon .
Helpful Report
Posted 6 years ago
I placed my order Oct. 5 with Aliexpress. My item was supposibly shipped on Oct. 9, with an email from the seller stating it had shipped on the 7th. Needless to say, I was never able to track my order. I contacted to seller Oct. 22, and she emailed me back and said my order would ship in 48 hours. So apparently it had not been shipped on the 7th, or the 9th as originally stated. I had ordered a Halloween costume for my daughter, and since I had no idea if the costume would arrive in time, I opted to just make my own. My order finally did arrive Nov. 8, which I have no use for it now. I do a lot of online shopping, and NEVER have I had to wait over a month for any purchase, nor has it ever been an issue in tracking an order. This my was first and last time ever shopping with Aliexpress. I am very displeased, and I will never shop with this company again.
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Posted 6 years ago
They SUCK!!!ORDERED ABOUT 3 ITEMS ONLY RECIEVED ONE!!WITHIN A LENGTHY ESTIMATED SHIP DATE !NOT ONLY THAT BUT I STILL HAVE YET TO RECIEVE THE REST OF MY ORDERS!JUST SHUT THE WHOLE WEBSITE DOWN PLEAASEE
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Posted 6 years ago
Customer care is excellent , Any dispute is settled very quickly in favour of the buyer , I love Aliexpress , I am shopping many years with them without complaint and hope to continue for many more years to come .
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Posted 6 years ago
i ordered masks to be delivered prior to Halloween not only have they not arrive for Halloween but I still have not received them. After going back and forth with someone named Nicole Li who answers the messages and asking for them to refund my money they refused stating the items have been delivered , however they have not. the last message i sent her she replied with a crying emoji **********This company is a scam artist do not order from them not only will you not get your stuff but they insist on not refunding you either . They really suck stay away don't buy from Ali Express they scam you out of your money Horrible company and the people who answer their emails are the worst especially Nicole Li ONCE AGAIN STAY AWAY BUY ITEMS AT YOUR OWN RISK THEY ARE HORRIBLE PEOPLE AND HAVE THE WORST PEOPLE SKILLS ALSO IF YOU WANT TO GET SCAMMED BUY FROM ALI EXPRESS
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Posted 6 years ago
fine, until it isn't. I got cheated by a seller (actually the seller admitted the mistake) and Aliexpress wouldn't back me because they asked for absurd evidence, evidence impossible to produce, and then ruled in favour of the seller because I couldn't produce the evidence. I felt like I was in a Kafka novel. the seller agreed they made a mistake, yet Aliexpress would do nothing. Stick with Amazon, they'll stand behind you.
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Posted 6 years ago
Not much different than ebay. Items take forever to arrive and may not arrive at all. Unless you spend your whole day watching what items arrived and open dispute for those who do not arrive, you may end up losing your money.
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Posted 6 years ago
The minon costume I received was damaged and did not work. Be cautious of defective items.
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Posted 6 years ago
Worst experience with buying product on aliexpress, close to $2000 they are not trust worthy, I bought silver color product they sent me orange still they are biased towards the seller.
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Posted 6 years ago
I was never told about shipping times until AFTER putting in credit card info. I was ordering Halloween costumes for my 3 kids. I placed the order oct 3 and received my sons the day after Halloween, nov 1, and my twin daughters on nov 5! I tried multiple times to contact them via phone (no numbers anywhere), email was rejected, tried online/app chat support with no help, then placed disputes on all three items... (never being able to track or getting a delivery date!!!!) all for the response of disputes to completely disregard my disappointment and request of a refund!!!! DOOOOO NOOOOTTTT BUYYYYY FROMMM THEMMMM!!!!!
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Posted 6 years ago
This company doesn't stand by their customers at all. They didn't listen to my complaint when I complained about a faulty product I ordered Their return policy sucks you wwill know they are bad when you have problems with'product and want to return it. Last time buying from them.
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Posted 6 years ago
I will never order anything from Aliexpress. I ordered two pair of floral boots that ended up with the heel ruined after three wears (only). It took 3 to 4 weeks for them to get here from China! Dissatisfied customer.
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Posted 6 years ago
Aliexpress is rated 1.4 based on 3,120 reviews