Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional as scams... Place order for phone but was never delivered! And it shows that have been delivered and when I opened case for refund was just ignored and was not response from aliexpress or the seller! You are by your own, don't buy from them you will regret it!!!!!!! Trust me if I have read the reviews before I would never bought from them!!! DON'T DO THE SAME MISTAKE AS I DID! THE WILL TAKE JUST YOUR MONEY AND THAT ALL!!!!!!!”

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Posted 3 years ago

“Strange to see poor reviews: I have purchased a number of items on the past few years and whiled they some times take a whiles they have always arrived and have be of good quality (sometimes better that the original product) and for for a low purchase price and and even lower cost of shipping. Five Stars from me / Randy”

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Posted 3 years ago

“No refund for not delivered items. Not even a comment from Ali Express, just dispute closed. Buyer be aware”

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Posted 3 years ago

“shipping was terrible with the items location unknown after 3 weeks”

Aliexpress 1 star review on 7th February 2021

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Posted 3 years ago

“My daughter placed an order and never received it. She reached out to the company to inquire. They asked her if she paid for it and to prove it, she sent the information from the bank showing no longer pending but completely processed. THEY COMPLETELY GHOSTED on her. You can see they read the messages but never replied. I had to contact the bank. Not a happy momma.”

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Posted 3 years ago

“The service provided by the vendor Shop5885691 Storeis awful. I bought more tan month and a half ago a mirror and still have not receive it, although I paid $60 for the shipment. I've contacted with him several times and no solution has been pointed out. He simply says that the producto has already been shipped. It's a shame, as I can see tracking the shipment that it has already reached the country of destination, and says tahat it's in the Czech Republic, where the destination is Spain! Not professional at all. Caused me a lot of problems and didn't provide any solution. I don't know if I would ever receive the product but I've been already told that the money is not going to be reimbursed. A shame.”

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Posted 3 years ago

“I've been a long time customer of Aliexpress and can safely say that they have an anti consumer policy in place. Not only is it impossible to contact Customer Service but more often than not Aliexpress will go against the buyer in case of a dispute with a seller. For example i ordered a Braze torch and after a 3 month wait i received a Laser Level. I contacted them, i provided evidence of the mistake and demanded a refund or for the correct item ro be sent. Aliexpress denied my claim saying that the package wasn't empty......!!!!!! You didn't read it wrong........I told them that i had received the wrong item and they answered that the package wasn't empty. Did they use Google translate to read my message? Anyway they're untrustworthy and not a platform i intent on using ever again .”

Aliexpress 1 star review on 4th February 2021

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Posted 3 years ago

“Major frauds and cheats! Agents run away when you have a problem! Items are never posted. Money never refunded! No way to contact them or have any agent to contact! Never ever buy anything from them! Whole company is corrupted! From sellers to agents”

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Posted 3 years ago

“I was treated very ugly by one of the Aliexpress dealers. Despite my several customer care requests, no one has taken the matter seriously so far. I expected an apology from the seller and removal of the offensive comment from Aliexpress. I am a diamond buyer and unfortunately I have a sad conclusion - Aliexpress does not help buyers but protects rude sellers. If a wish to get Covid from a rogue seller breaks the rules of Aliexpress, I don't understand how this can't be handled for couple months. Unless such seller's behavior is in the cannons of Aliexpress good practice...”

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Posted 3 years ago

“This company is just a SCAM, you never get your products and they do not respond to requests, just automated responses that do not help you in any way. DO NOT USE THIS Chinese company they are a rip off!!!”

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Posted 3 years ago

“these people are scamming thousands of customers and making loads of money at their cost,disgusting thieves,TO BE AVOIDED AT ALL COSTS,NOT RECOMMENDED AT ALL”

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Posted 3 years ago

“Fake!! Ordered something, never delivered! 100$ gone. Case is reported at Police. DON'T BUY”

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Posted 3 years ago

“Aliexpress is a big scam and is in complicity with thousands of scammers that they have there, they just made me a scam with more than 350 dollars !!! I have appealed showing strong evidence of the scam and they still agree with the seller. Never buy on that portal if you do not want to be vilely scammed”

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Posted 3 years ago

“ORDER N. 8018317566830524 set up costumers I gave no more than one star only: order done in August 2020, 3 months after I've been asking to the service (more than ones) where my pack it was, they simply ask me to check the delivery currier company. After I realized the order has been totally lost, I proceed through the refound option and the AliExpress settled the dispute as done and closed but actually I never get back my money. So, after more than 6 months I still didn't get any of my lost money neither the object I've ordered. Really unefficient service and bad traking orders. I'll never use AliExpress anymore...”

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Posted 3 years ago

“I will de-activate my acc with them because their support is only for their sellers,they ask customers to wait 90 days for their orders even if it is more than obvious that the order is lost,in the meantime they have our money but we dont have the order,many of their sellers are scum,one sold me a dead watch and after a dispute I made the only thing they didn't ask me to show them on video was my ass,don't buy from this platform unless you are really poor,have a lot of time to waste and be prepared to deal with scums and thieves.I won't be buying anymore from them.If you dont want to lose your money do the same.They deserve a zero star. They still owe me money for a mobile case that never came order no 8120881350411541 they say it is still in transit since November 11th and they keep my money,SHAME,SHAME,THIEVES”

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Posted 3 years ago

“I didn’t received my parcel and transit didn’t even showing parcel in Fiji. It almost 4 to 5 months I’m still waiting so I open dispute and it automatically close I didn’t received my refund so contact seller and seller told me AliExpress close a dispute and seller close a site where that item was so now I can’t even write a additional review very bad experience paying for item I didn’t received and not even getting refund AliExpress is getting all fraud company just to get money.”

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Posted 3 years ago

“Just an extraordinarily poor website. I could have made something better in my lunch break after drinking a bottle of vodka. Sometimes, its not even possible to check out and pay for an item. Yes, it is really that bad. The incompetence is there in all its, breadth, depth and glory for the world to behold. Just dont bother.”

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Posted 3 years ago

“order product did not arrive”

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Posted 3 years ago

“me and my girls are waiting for you here my bunny https://is.gd/SMla69”

Aliexpress 3 star review on 22nd January 2021

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Posted 3 years ago

“Will never order from Aliexpress EVER AGAIN! Shipments take over 2 months to arrive, unacceptable!”

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Posted 3 years ago

Aliexpress is rated 1.4 based on 3,000 reviews