Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello; I purchased a cellphone ,Samsung S7 in oct.2020.received it app. one month later. I found out that this phone would not open up any photos received and it would not send any photos. so meanwhile I thought maybe I had not set up the phone properly. I called Samsung Canada and they referred me to a Samsung technician. He informed that the phone had a very weak antenna, some technical problem with the mother board ,also mentioned that it was a knock off phone. Would cost more to try to repair than to purchase a new phone. I put the order into purchase dispute. The seller store would not hear of it even though I offered to send the phone back and they could check it out. So after the regular time and no agreement, ALI Express said they would help to settle it . They wanted video of the phone problem. Well there is no way that I could video the problem in the minimum allocated KB that was allowed to send. So after a few days again the reply came that no settlement was offered. I paid $216.80 Canadian. The phone will be thrown in the recycle dump. I have purchased quite a number of items though Ali Express over the last 6/7 years. I'm sorry will never ever purchase anything from them again and I will never recommend to anyone else either as I normally have over time. Bert S”

Aliexpress 1 star review on 18th December 2020

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Posted 3 years ago

“I placed an order with two items on November 29th, money taken ($275.32) my bank account, but no order history on Aliexpress account. Reaching out to them through message and WhatsApp, no answers. It’s a fraud to scam my money.”

Helpful Report

Posted 3 years ago

“I have been chasing them since one week to locate my orders which I paid for but no help , it is similar to allow somebody to steal your money through their platform , you talk to machine and the machine is very lousy and complicated , you spend long time in order to talk to human and every time you got the agents word and promises to help you but these promises finish after you close the chat. I think what they do is allowing other to steal you and give you hard time until you stop claiming your money , their help center only apologies but don't expect a solution unless you want to exchange their promises for money which is impossible.”

Helpful Report

Posted 3 years ago

“This website engages in copyright theft. Cheap knockoff clothing using designs by independent British designer @indigofreyaa are listed for sale on this website. Follow @indigofreyaa on Instagram or at https://www.depop.com/indigofreya/ for the actual designs. Aliexpress - you should be ashamed of yourself.”

Helpful Report

Posted 3 years ago

“I'm not gonna write it long cause I know ali don't care. so let put it in nutshell. Aliexpress is good as long as seller shipped the right item(from my experience this site is the one I open dispute the most) the after-service work like lottery sometime you hit a jackpot and some you lost all ur money with the trash goods that silly seller shipped”

Helpful Report

Posted 3 years ago

“I ordered a T Shirt for my daughter and it never arrived they force people to communicate via whattsap instead of email otherwise you don't get a reply from a query I won't be bying again.”

Helpful Report

Posted 3 years ago

“Do not buy from Aliexpress if you want to get what you ordered - the past 5 orders have the wrong products shipped. The sellers only want to give you a discounted refund - they still make money and you are out of pocket !! Here is my Dispute: Appeal to dispute on Order number: 8120233919631471 Let me ask you this: Would you buy a Watch that didn’t give you right time of day? Or Day of the week? It is the same with this item (LIGE Smart Watch)– the seller says that it will give you measurement of you Heart Beats and a measurement of Blood Pressure. But the LGE measurement is totally wrong - not even close! When I compare the Heart Rate (beats per minute) with an Apple watch and a Home Blood Pressure tester (Omron) – the Apple and Omron are within 1 Beat per minute with each other. The measurement from Omron is 102 BPM - Apple test results are 103 BPM - LIGE is 62 BPM (BPM = Beats per Minute) That is an error of 40 BPM or a 40 % error in measurement!! Blood Pressure measurement: LIGE READING: 114/76 (Normal) vs Omron reading of: 130 / 98 (hypertension) Hypertension is very bad – dangerous – you can not trust the LIGE reading if you do you would have a heart attack from the false reading !! Therefore I will not use the LIGE for anything it will be thrown out – as it is junk! How did you get to: Final resolution: Partial refund 15.51 CAD without returning goods – I would return the item if it wouldn’t cost me so much money to do so. About $46.00 to ship the unit back. Even if I did ship the unit back there is no guarantee that it would get there in time – so the seller can still refuse to return money. The seller gives false description of how the product works in the advertisement on AliExpress – then replies do not compare the reading of the measurement to professional equipment - they know that LIGE is not working properly! If the seller would say in the advertisement on AliExpress that the LIGE has erroneous readings that could be off by 40 % I would never have bought the LIGE – nor would other customers !”

Aliexpress 1 star review on 13th December 2020

Helpful Report

Posted 3 years ago

“Ali Express is swindlers, thieves. I have not received anything, and you have taken the money. And I didn't receive anything. I did not find a negative or zero rating, and I only gave you a negative evaluation.”

Helpful Report

Posted 3 years ago

“Decepção!!! O consumir está completamente desprotegido nesse site de compras. Encomendei enfeites de festa em fevereiro de 2020, nunca chegou e nem fui reembolsada. Em contato com a loja , as respostas são vagas e mentirosas. O responsável pela venda só me respondia que ia chegar , ia chegar , pra q eu tivesse paciência .... nunca chegou...Em outubro eu fiz outra compra de dois cestos na empresa Wangluo online story . Paguei por dois cestos e só recebi um . Em contato com a loja , o responsável disse q me daria um desconto na próxima compra 😳😳😳🙄🙄🙄 !!!!???? Oi ????? Respondi q não queria desconto e sim o meu dinheiro de volta . Nunca mais recebi uma resposta e nunca mais vi o meu dinheiro de volta ...!!!Decepcionante !!!!! Já me serviu de lição... AliExpress nunca mais !!!!”

Helpful Report

Posted 3 years ago

“Not worth it unless you like gambling Some items are promptly delivered, usually with what appears to be US warehouse. Regular items take a month or more if shipped from overseas. Frequently, items (over 10% of orders) which were never received were disputed and if their logistics show it never left China, a refund is promptly given. If a product is received damaged, they discount it, but I end up stuck with a damaged item, albeit at a reduced cost. The problem is that their logistics can be way off, and I end up charged for items which I never received, so I am out the cost of the entire order with no delivery. Note that description is often wrong and overly optimistic, and be careful with voltage (many things are 220) and size (metric vs. English - even drawer knobs don't fit and threads on screws are not US compatible). Plugs on electronics can be European/Chinese standard - not US. In short, ordering from Aliexpress is like gambling. Don't do it unless you can afford to lose your money. You can get a good deal, but often, you will get burned. Also, be careful of fake goods (like SD cards).”

Helpful Report

Posted 3 years ago

“3 weeks ago I bought an item with shipping from Spain.the seller lied and shipped it from China, took 3 weeks and could have stopped in customs.the item was shipped from China, instead of Spain, and as I paid extra for the shipping from Spain. Due to the misbehavior of the seller, I tried to get the refund from the shipping a with a dispute. to receive my money back for the shipping. The seller deleted the different types of shipping and AliExpress asked my proof of those shipping’s, they are the ones approving and having control of the sellers shipping. The result and service of the dispute was unacceptable!Im unable to retrieve this info, AliExp as the owner of the page is responsible for the seller misbehavior. AliExp sid that “it’s my own problem..” the seller lied and sent the Item from China instead of Spain.I paid more for the Spanish location.. even if the product is free shipping, the price of the item changes based on the shipping location(Spain is more expensive than China) now cause AliExpress can’t see the diff. In shipping method, I can’t receive my refund.. this is unacceptable!AliExpress is accountable and responsible for the sellers behavior, in the end I’m buying in the AliExp webpage,it’s your brand your responsibility!! Im a gold (almost platinum) AliExpress client however Im going back to Amazon! It’s more expensive, but the customer service is worth it..”

Helpful Report

Posted 3 years ago

“I did not receive the item until now. this very bad I did check the Saudi post office and the item does not arrive in Saudi Arabia till now and also I checked the 17 track and also it showed not received in Saudi Arabia post office. the information gives by AliExpreess is not correct and deceptive. please check the tracking in Saudi Arabia post tracking. RB640568683TW https://www.sp.com.sa/en/tracktrace/ this also another one track to be sure. https://t.17track.net/en#nums=RB640568683TW Am going to stop buying items from AliExpreess because it's only stealing my money and the after service is fraudulent”

Aliexpress 1 star review on 10th December 2020

Helpful Report

Posted 3 years ago

“Dont use Aliexpress its a sham Three(3) failed deliveries. No redress. Loose your money Dont use it there are more genuine profiders. Ive given up on them”

Helpful Report

Posted 3 years ago

“I never got anything i ever ordered USA or China. They will also try to scam you for more money screen shot added. Don't buy anything that you can't pay with PayPal.”

Helpful Report

Posted 3 years ago

“Product not delivered and not refund issued with below comment after 5 months Aliexpress says:We are really sorry for what has happened. We have tried our best to help you solve the problem. However, we cannot refund you without valid evidence. As no evidence to prove the exact detained reason, we have to release full payment to seller accordingly. Since the package is still in your local customs, we warmly suggest you finish customs clearance and collect the goods as soon as possible to avoid the package returned or destroyed. We apologize again for any inconvenience caused.”

Helpful Report

Posted 3 years ago

“I ordered a phone charger for a OnePlus phone and was sent a European plug model, which is of no use to me in the U.S. I filed a dispute and was informed that I would not receive a refund, nor would they exchange the item for the U.S. version that I had orderd.”

Aliexpress 1 star review on 9th December 2020

Helpful Report

Posted 3 years ago

“I actively purchase stuff online. Amazon, Ebay, online stores of different companies, but I am speechless with customer service of Aliexpress. The level of unprofessionalism of their representatives cannot be explained in a comment. They are clueless and send you to one to another and Aliexpress's dispute resolution system is a joke. Save yourself from a headache and do NOT buy from Aliexpress.”

Helpful Report

Posted 3 years ago

“I have bought goods from Aliexpress for about 800 Euros in the last couple of years. I can not recommend Aliexpress - even though there are mostly honest sellers - because they protect the crminial ones. Especially the SD-Card mafia. And probably other branches where fraud is common too. They not even read the detailed dispute cases and for example judge that you get only 25% refund for a card that is very very slow and was sold as highspeed card. They judged because of a different size not the speed. A size that I never mentioned in the procedure. I had similar refunds of 10% or so for fake SD-Cards before. It is really a shame, because Aliexpress could be a great place to buy, if they would actually protect the buyers. And there is no way to reach anyone at Aliexpress to solve matters. No Email. Nothing but an automated scripted help, that does not help at all. I have now deleted my account. The wicked man shall fall...”

Helpful Report

Posted 3 years ago

“I have ordered a more than 90+ days ago a watch on aliexpress. I didn't receive it for a very long time, so I went to aliexpress, I couldn't open a dispute there, so I've contacted the support, they told me that I should have open a dispute, and now they can't make a refund... Horrible support, I haven't received my money back, it's only $5, but well I feel scammed... They gave me a document were it was sad that post office can't track orders without tracking ID and they told me to go post office to make them sign this. I ain't gonna go anywhere right now it's covid-19 and I won't stay in a line for a pice of paper so that they give me back my $5... it's ok keep my $5 but I feel scammed so for that you will have a terrible reviews from me on internet and I ain't gonna order anymore on aliexpress.”

Helpful Report

Posted 3 years ago

“I have been shopping on AliExpress for years as there are lots of bargain buys from clothing to cell phone accessories. However, If you are buying something over 100 dollars, please be cautious. The buyer protection policy is a joke. I bought a cell phone on AliExpress and paid extra to have the item shipped from US. But after receiving a dead phone and uploaded several videos to demonstrate it non-working, AliExpress mediation decreed that I need to ship it to China for refund. Months after I paid almost $30 to send the phone back, the buyer did not acknowledge the receipt (USPS tracking not available within China) and AliExpress did not refund me despite their promise to refund as long as I show evidence of shipping.”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,000 reviews