Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,069 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,069 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th December 2024

607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your selling terms and conditions state that after 15 days without having the shipping details, the money will be automatically refunded, why you are not fulfilling it? In addition, after those 15 days, you assured me that the situation would be resolved within 48 hours, and now they tell me that it will take more 5 to 10 days with no explanation, when you were telling me the truth, first when you say you were going to refune the money after 15 days, or maybe when you say please wait 48h, or now you say wait another more 5-10 days... I didn't think that Ali Express had these abusive practices or behaved in this way, but I'm reading here more people have had the same bad experience! we should think really carefully before buy anything there!”

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Posted 2 months ago

“It has been almost two months, and they have not refunded my money for an order that was canceled and "never shipped" (around €600). I am consulting a lawyer to see if it is not a scam. They probably agree with the seller to get money for nothing. I will not stop giving bad reviews until I have resolved my problem.”

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Posted 2 months ago

“They are garbage. Never get the stuff you order...then they take forever to refund you the money. 👎👎👎👎👎👎👎”

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Posted 2 months ago

“Never buy anything from AliExpress. I bought 15 different merchandise from them . For the first one I supposed to receive Sep 30 . After lot of tracking and sending emails to the delivery company I received a Chinese text from someone who sent me a photo from my house and I tried to communicate with him, but he told he can’t speak English. 2 weeks after that the status of tracking marked as delivered! But I haven’t received the item. It was a $10 item and they refunded me . But it happened for rest of my 14 items and they told they delivered it and didn’t refund! I emailed them several times and talked to their helpline .it takes 2 days with no refund! Again apeal and no refund and so on and on an on !!!!!! They are not responding and responsible!!”

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Posted 2 months ago

“I received the wrong merchandise and can’t get a refund. Additionally, they sent another order to my street address in another city. I’m still waiting to see if I get that order. I won’t order from them again.”

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Posted 2 months ago

“The worst website ever don’t waste you money here. I never received my order.”

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Posted 2 months ago

“I placed three orders, each spaced 5 days apart, with the first one on August 18, 2024, and I haven't received even the first order yet—ridiculous!”

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Posted 2 months ago

“Returning and resolving issues with AliExpress is impossible. If you have a problem they keep your money and block your account. They BLOCKED/DELETED my account because I kept asking for my refund after returning the item. Don’t lose your money I like me.”

Aliexpress 1 star review on 20th October 2024

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Posted 2 months ago

“I ordered some chlorine tablets never received the order ask for refund and they told me they cannot help me with the refund so beware of this app beware beware don’t lose your money like I did”

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Posted 2 months ago

“amazing cheap acceptable delivery times”

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Posted 2 months ago

“I ordered the DeWalt 20v battery that has never come. Also, when AliExpress sent me an advertisement for DeWalt drills that are under $30 each, but when I clicked the link to their official website, I found out that none of the $30 DeWalt drills exist, but over $50. Another words, AliExpress is using deceptive sales to lure people to their website. This is illegal here in the US, but I guess in China it may be a normal practice. I’ll never buy anything again from AliExpress.”

Aliexpress 2 star review on 19th October 2024

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Posted 2 months ago

“An open mic or open mike (shortened Aliexpress CUSTOM'ER SERVIC'E' +1 8O541O-56OO Aliexpress .PHO.NE NU' MBER +1 8O'541O-56OO from "open microphone") is a live show at a venue such as a coffeehouse, nightclub, comedy club, strip club, or pub, often taking place at night (an open mic night), in which audience members may perform on stage whether they are amateurs or professionals, often for the first time or to promote an upcoming performance.[1] As the name suggests, performers are usually provided with a microphone plugged”

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Posted 2 months ago

“DO NOT purchase from them! The sizes are off even if you measure and the seller will not approve you return nor give your money back! I’ve never had issues like this with Amazon! Just order there to avoid loosing your money if the cost play doesn’t fit”

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Posted 2 months ago

“The seller confirmed that the product had not been shipped and AliExpress has not returned my money after two and a half months. I called them several times. The lawyer told me that AliExpress will most likely keep the money without returning it. I think I've lost the money.”

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Posted 2 months ago

“Bought a top, waited for it to be delivered, never received a real tracking number just an email a few days later stating it cant be delivered because my address is incorrect, which it clearly isn't I know where live. Went back & fouth trying to get it sent then told them to refund me to which they emailed saying they are not sending it or refunding me, I have this email as proof. Who the hell do you think you are thinking your going to scam my money & not send the item. You have been reported.”

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Posted 2 months ago

“The Nobel Prize Committee stated Aliexpress [𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖 𝗘 +𝟭 (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 Aliexpress 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕 𝗘𝗥 +𝟭 (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 ] that Krugman's main contribution is his analysis of the effects of economies of scale, combined with the assumption that consumers appreciate diversity, on international trade and on the location of economic activity.The importance of spatial issues in economics has been enhanced by Krugman's”

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Posted 2 months ago

“Ordered a glass product which arrived broken. Contacted AliExpress for refund which would be credited to my account when product was returned. Received an email with a link to print return label. Link did not work. Contacted Ali and they said they would send another. Their email reply to my phone call said to simply continue to refresh the screen that opened from the link. Link still does not work and therefore I can't print the label and return the item for a refund.”

Aliexpress 1 star review on 16th October 2024

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Posted 2 months ago

“I'm writing to everyone's how had bad experience with Sellers that they tried to scam you using fakes labels or any form of illegal activity against us as customer. PLEASE DO THIS COPY AND SAVE ANY EVIDENCE ,CHATS , EMAILS AND SUBMIT ALL THIS EVIDENCE TO YOUR BANK THAT IS CALLED FRAUD DEPARTMENT AND REPORT IT AND SUBMIT ALL EVIDENCE DON'T STRESS OUT YOURSELF , SO THEY WILL RETRIEVE THE TRANSACTION AND OPEN AN INVESTIGATION AND THAT'S IT THEM YOU'LL GET YOUR MONEY BACK. DON'T LET THEY FOOL YOU "PLEASE SHARE THIS INFORMATION TO EVERYONE WHO NEEDS HELP"...EVEN CUSTOMER TEAM OF ALIEXPRESS ALSO THEY DO WRONG THINGS FALSIFYING DATA'S DATE ON REFUND PROCESS THAT TELLS YOU EVERYTHING.”

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Posted 2 months ago

“A record producer or music Aliexpess CUST;OMER SERVIC'E +1 8O5(41O) 56'OO Aliexpess .Phon'e NUM'BER +1 8O5 41O-56OO,producer is a music creating project's overall supervisor whose responsibilities can involve a range of creative and technical leadership roles. Typically the job involves hands-on oversight of recording sessions; ensuring artists deliver acceptable and quality performances, supervising the technical engineering of the recording, and coordinating the production team and process. The producer's involvement in a musical project can vary in depth and scope. Sometimes in popular genres the producer may create the recording's entire sound and structure.”

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Posted 2 months ago

“They're real thieves. I never got my order, but they still refused to refund my money and said I have to prove I didn't receive it. This is where you can see the difference between Amazon and this scammy Chinese company.”

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Posted 2 months ago

Aliexpress is rated 1.4 based on 3,069 reviews