Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,990 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered something 7/27. Seller was supposed to have it to me by 8/4. I still don't have the package and the seller is non responsive. I won't order from this place anymore! I would prefer to give no stars.”

Helpful Report

Posted 3 months ago

“I order the things and it say it will come 7 to 9 days but it already have been a month it didn’t come its a scam”

Helpful Report

Posted 3 months ago

“Purchased an item through Ali Express which included Royal mail tracked postage. Tracking stated that item could not be delivered because the sender did not address the parcel correctly, no Road or house number on the parcel and Royal Mail are returning to sender. Send proof of this to Ali express and requested a refund but refused. I even appealed but said no refund. F***ing unbelievable. Because they are based in China, there is no recourse. My recommendation is DON'T USE THEM, complete charlatans”

Helpful Report

Posted 3 months ago

“never received my order ID # 8189337523475021 and never received refund and they release money to seller and told my no solution check screens from tracking don't buy from them your money in risk.”

Aliexpress 1 star review on 8th August 2024

Helpful Report

Posted 3 months ago

“Don’t buy anything from this group. I paid for a Lobster Liberty tennis ball launcher machine because of the price and I received an small empty box. This is a well organized scam. There is many places where you can get what you paid for. You can keep my money shame on you”

Helpful Report

Posted 3 months ago

“you can order from AliExpress for something under $15 is ok, because you can get some cheap one, and accepting a risky lost your money if you did not get your product. It is not like amazon. You can get refund if you can get it.”

Helpful Report

Posted 3 months ago

“Product never arrived - they refused to refund, asked me to please wait longer - never got product or refund had to go through CC to get money back. Will never shop with them again”

Helpful Report

Posted 3 months ago

“worst company i ever tried, they scamming me like BIG! And read all this please, because the auto answer will be a lie, so first at all i bought an item, and it not worked well, so i asked for an refund, and first the seller denied it, so that case got closed, but after better proves they accepted it, and then it was another case but with same order number. He finally got the item return and now he CAN'T refund me, because the only order he can see is the closed one... i can only see it in my return, but everytime i ask for help the agents send it to pro team and they just deny it saying the order is closed, so i send my package, lost the sending cost and also no refund after 2 months, so alixpres is a scam site and i will do everything to prevent people from buying there! And alixpres if u respond to this review please keep in mind that the order might be closed for u, but is NOT THAT ORDER! IS the second one, but they have same order number! IS SO STUPID!!!!!!!!!!!!!!!!!!!!!!!!”

Aliexpress 1 star review on 7th August 2024

Helpful Report

Posted 3 months ago

“Ever since they started using Better Trucks to deliver packages in the US they have gone downhill. Never had packages lost until them. Worse part is you have to wait the 90 days to apply for a refund.”

Helpful Report

Posted 3 months ago

“I did not received what I paid for what I received was small box as scam, AliExpress is aware and till today no refund.”

Helpful Report

Posted 3 months ago

“The items were fairly described, quality of items are low, but this was expected for the price. The biggest problem is slow shipping. All 8 items ordered at the same time were shipped separately and all arrived late. The $1 off coupon code provided for late-arriving items does not work. I was owed $8 towards more merchandise for late arriving items, could not redeem any of the codes.”

Helpful Report

Posted 3 months ago

“my name is Sukhvinder Singh I buy some machine they didn't send me what I want and no couture service I fill out for m on line no hear back from than I wish there o star I won't even want Tham 0 so are ppl who see online they are no write I really good luck if u want some one like its been one month no phone call and email when they sold this money go same day easy $429 .00usd I wish I haven't used them future not great company to work wit I thing united state off America has to something for this kind offf company who are just it world so. again if they sale u some shout down block them that my oppinon after this up to u damn I got trapped”

Helpful Report

Posted 3 months ago

“i Ordered an electric cordless battery powered drill with a battery. I received a small hand operated screwdriver with screw driver bits instead. I contacted Allie Express but I get no response. A hand held screwdriver is not an electric drill. This was a scam.”

Helpful Report

Posted 3 months ago

“I purchased three items and paid import duties and shipping cost during purchase. Sneaky seller sent out without paying import tax and therefore custom rejected clearance and box returned to seller by shipping company. Seller did not respond my message and i raised refund. Ali Express refunded partially which is 20% of total payment. I contact with AE customer service and they escalate to higher service agent but they only advised me to contact with seller for negotiation. The Chinese have opened an online shop to scam people in a qualified way. I have never encountered such fraud in any other online seller. There is no customer protection and they leave you at the mercy of the seller”

Aliexpress 1 star review on 5th August 2024

Helpful Report

Posted 3 months ago

“The county gradually grew as the crusaders custOmer service 8O5-3O8'' OO4Onumber seized much of their territory and besieged Banu Ammar within Tripoli itself. Raymond died in , leaving his infant son Alfonso-Jordan as his heir, with a cousin, William-Jordan of Cerdenya, as regent. William-Jordan continued the siege of Tripoli”

Helpful Report

Posted 3 months ago

“They took my money pretend to offer return label but it is only blank page, I asked for address to pay for return shipping they won't give me the address. They say if I can't return then I won't get refund. This is past a language barrier excuse of being downright dishonest. Tried the shipping label preview, post office said it was invalid!”

Helpful Report

Posted 3 months ago

“Order an item that was never received. First they told me it was received then it was lost in customs I never got the item or refund I would be very leery if you bought anything from them. I was told from customer service I would get a refund that never happened. If I could rate them a zero I would”

Helpful Report

Posted 3 months ago

“The only reason I gave them one star is because there's not an option to give them less. I have ordered twice never received either item neither item refunded customer service is a joke they like to give you the runaround and it's literally just an app to get scammed on. Trying to get a refund is just not worth the hassle I have never had a problem on Temu or Shein. AliExpress told me that something I ordered was coming via USPS then they said it was coming UPS then they gave me a FedEx tracking number and told me if my item is missing then I should contact FedEx because they said it was delivered two days after I ordered it which we all know is impossible. I contacted FedEx and that was delivered but not to my address not with my name they gave me a fake tracking number and they continue to tell me that I am waiting 1 to 3 days for my dispute only everyone to three days I have to wait 1 to 3 more days at this point I feel like my money is gone. Never again!”

Helpful Report

Posted 3 months ago

“I ordered a braided wig it said that it was delivered but when I got in touch with the delivery company the package was delivered to the wrong location I had all my information including building letter so I got in touched with Allie express to get a refund I had to go through so many issues I reached out to customer support they said one thing until today I got a email saying that I couldn’t get my refund they came up some excuse so I’m not a HAPPY CUSTOMER at all I will not order from AliExpress ever again”

Helpful Report

Posted 3 months ago

“Ali express is a total scam I ordered SOLde janeiro it came before the due time.It came in the same bottles but was not the real scent $50 wasted 1 star”

Helpful Report

Posted 3 months ago

Aliexpress is rated 1.4 based on 2,990 reviews