Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,002 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the items I was looking for but when I read the bad reviews I thought I'd play it safe and order one small item to see what happens. I ordered a thinlites cutting die for $3.65. But lo and behold they processed all 14 items on my wish list. Which I never ordered. I was able to cancel 6 through Amazon. (the orders that had not been sent yet) Unfortunately they couldn't cancel the ones that had shipped. We'll see if they arrive. I'm not holding my breath. Avoid Aliexpress.”

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Posted 4 years ago

“Never buy product from aliexpress. Worst customer service”

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Posted 4 years ago

“Wouldn't recommend. It's a huge cheating site. Got 12 order from twenty 20. If You miss a time to Open Dispute. You'll loose money and items. Worst service ever”

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Posted 4 years ago

“absolute joke of a site.... received counterfeit goods, dealt with a horrendous dispute and buyer protection process for 45 days and got screwed. The process was pain staking and I didn't even get my money back after the dispute was confirmed as a refund. NEVER EVER BUY FROM THIS SITE. You have no way to talk to someone to assist.”

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Posted 4 years ago

“Aliexpress site is the biggest thief I never saw, they don't have a customers service at all, they have plenty of fraud seller & they support them, they can easily give the money to the seller even if you didn't receive the order & even if you opened a dispute, they took from me 200$ & i didn't received my items, they are a pain of ass, the must guarantee shopping site is eBay.”

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Posted 4 years ago

“broken item sent, awful service , no money refund. AIiEXPRESS is scammer”

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Posted 4 years ago

“Just like all the other reviews here, I ordered something, got confirmation that it was processed, sent, and delivered... aaand it never arrived. So my wife didn't receive a Christmas present from me this year.”

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Posted 4 years ago

“I ordered 2 things from them, one turned out to be faulty and the other very bad quality, used/refurbished. I don't recommend this, please don't buy from them.”

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Posted 4 years ago

“Email shows Item shipped but no received, neither shown in my shopping history. Neither their shopping website, nor their chat work. Nor do they reply to emails. Avoid at all costs.”

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Posted 4 years ago

“My order was not received, I was charged for an order that was confirmed to be shipped and received, the order is not listed in my account, Eva is worthless. I have confirmation emails with order code and nothing is in my account. Aliexpress STOLE MONEY!!!!! I will leave negative feedback on Google and hopefully no one ever makes the mistake of using Aliexpress and loosing money like I did!”

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Posted 4 years ago

“Never received product, this is the second time a product did not arrive. I would highly recommend not purchasing from this company.”

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Posted 4 years ago

“Absolute disgrace. Ordered a cellphone from them, it arrived broken, they ignored all refund requests and simply continued dodging the question. Documented proof of chat logs, and that it arrived broken, all on vid. Absolutely pathetic . Low quality items. Low quality customer service.”

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Posted 4 years ago

“Order ID: 8006234400605238 - Dispute finished by stupid judgement without resolving the issue No customer support. Late delivery. Irresponsible Aliexpress, Never buy anything from Aliexpress. You cannot replace/ get refund for faulty items. 100s of useless communications and issue never solved.”

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Posted 4 years ago

“Spent money and don’t see my order”

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Posted 4 years ago

“Such a bad experience. I ordered a projector which costs around $300. They delivered it after 25 days. The product is not working. After so many requests they have sent a video to fix it. But still not working. I wish I could return it. I never want to order anything from aliexpress. Such a horrible company. I lost $300.”

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Posted 4 years ago

“Horrible service takes for ever for a package to come”

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Posted 4 years ago

“my order been closed as i used the same debit card with my spouse. new user bonus coupon void.WHO WILL READ UR FINE PRINT FOR TnC? specially for new user?chat bot and live agent couldnt help at all, if your system not that flexible, Pls pls pls invest a bit in IT that a POP UP window when select the new user bonus coupon,those important RULES n REGULATIONS!! such a let down.. enough, acc closed/deactivated.”

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Posted 4 years ago

“NEVER BUY FROM ALIEXPRESS!!!! I made the mistake and now see all the bad reviews. I was sent knockoff shirts and then was treated badly when I requested a return and refund by both the seller and the company. AWFUL EXPERIENCE!”

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Posted 4 years ago

“Signed up for an account. Tried to order items. Got locked out. Contacted them. It says someone will get back in 48 hours. Been waiting quite a bit more than that. It says appeal for account reactivation. Guess to treat customers like they treat there own people. Left comments to tell them what is wrong, to help them, but also to no avail.”

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Posted 4 years ago

“Ridiculous shipping time.”

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Posted 4 years ago

Aliexpress is rated 1.4 based on 3,002 reviews