Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,996 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been robbed. My order 8156534955127204 never arrived. Seller provided fake tracking and I didn't get refund. This is not first time that happened. I'm removing credit card and stop using this!”

Aliexpress 1 star review on 21st December 2022

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Posted 1 year ago

“I ordered 4 Christmas Pajama sets for our yearly Christmas morning matching pajama photo. I ordered them on 11/26/2022. Today is 12/19/2022 and I still have not received the order, so I went on the website to track the shipment. With no notification, Aliexpress just canceled my order (order # 8158620449450495) on 12/18/22, claiming an invalid tracking number. Now we are stuck trying to find matching pajamas with less than a week before Christmas. They did refund the money, but I paid interest on my credit card. Very frustrating! It’s no wonder why they have a poor rating. Shop with Aliexpress at your own risk! Apparently it takes 22 days for their inept staff to figure out that the tracking number (which they assigned) was “invalid”!”

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Posted 1 year ago

“They do not refund you! RUN away from this site. So many times the package has been "lost" or not sent at all and they act stupid and not refund you. It's a scam.”

Aliexpress 1 star review on 19th December 2022

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Posted 1 year ago

“bad customer care and not saving customer rights, many fake items with no free return”

Aliexpress 1 star review on 16th December 2022

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Posted 1 year ago

“Got a wrong item, different than the the one on the order and different size, even different from the sizes on the order image. Tried to talk to customer service but no success there... no too much communication... stay away, worthless”

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Posted 1 year ago

“AliExpress is a bad place to do business, they don't send the items and when the items are defective they make so hard to get a replacement item or a refund , time after time it has happened to me until I made the decision to close my account, it is not worth it.”

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Posted 1 year ago

“trash company, scammers, they take your money even if the product is not delivered”

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Posted 1 year ago

“DO NOT BUY FROM (SAYA PRINTER SUPPLY STORE) THEY ARE SCAMMERS!!! They took my money and I've never received my package! BE AWARE!”

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Posted 1 year ago

“shocking .dispute process and contact is made so difficult .They come down on side of the seller there is no buyer protection Dont order from this company .Being called a liar is both insulting and legally damaging”

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Posted 1 year ago

“It is a complete scam. They offer new users deal but they decline ur bank card then ask u to scan ur personal information to unknown people so fhey identity theift u”

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Posted 1 year ago

“The Vin-Diesel store with Ali-Express out of China are crooks. DO NOT ORDER FROM THEM!! They are not a good seller. My purchase was never received and when I requested a refund, they said it was my problem. They are horrible!!”

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Posted 1 year ago

“They are scam and thiefs. I bought balet shoes for my daughter for christmas. And some equipment. I did not receive the items. They did not accept the refund. And after rejecting the refund tou cannot even talk with a customer service agent or even give reviews to seller. Do not use them and any similar website eho has the same owners. They are thiefs.”

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Posted 1 year ago

“order # 8157209152275981 Price.....$11.47 Charged $27.69 My Bank did not charge conversion fees...I checked I WAS SCAMMED BIG TIME NO WAY TO TALK TO CUSTOMER SERVICE Where did the stolen money go????????????????????”

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Posted 1 year ago

“My company has used Queensboro gear for years 𝘱𝘦𝘢𝘤𝘰𝘤𝘬 𝘵𝘷 𝘤.𝘶.𝘴.𝘵.𝘰.𝘮.𝘦.𝘳 𝘴-𝘶-𝘱-𝘱-𝘰-𝘳-𝘵 '𝘯𝘶𝘮𝘣𝘦𝘳' +𝟏 𝟖𝟎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 𝘱𝘦𝘢𝘤𝘰𝘤𝘬 𝘵𝘷 "𝘩.𝘦.𝘢.𝘥.𝘲.𝘶.𝘢.𝘳.𝘵.𝘦.𝘳.𝘴" '𝘯𝘶𝘮𝘣𝘦𝘳' +𝟏 𝟖𝟎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 now, to outfit everyone from our admin positions to our maintenance technicians. Their gear has always been top notch, when I need a specified item that doesn't appear on the website, my contact Anthony P is always quick to answer questions or find an item. The prices are fair and prepared as soon as possible. Ten out of ten would recommend.”

Helpful Report

Posted 1 year ago

“Purchased a clock from them. It came damaged. There resolution from them was for me to return the product then I would get a credit. I had to pay to have it returned. I refused to pay to have a damaged product returned. I Contacted the Credit Card company. They are still trying to contact the company. Total rip-off company.”

Aliexpress 1 star review on 28th November 2022

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Posted 1 year ago

“I ordered HUMTTO outdoor shoes from Aliexpress (GUIZHE Store). Came with a hole in the sole in the heel area. Manufacturing defects. The hole is covered with glue. Maybe they tried to glue it. The seller expressed regret at my claims, wrote that their quality control was not very high quality, but did not agree to return the money. Then he completely ignored me.”

Aliexpress 1 star review on 22nd November 2022

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Posted 2 years ago

“Never order from this thieves and scammers. This is the attitude of one of the agents on one of too many chats I had but they don’t want to give back my money because they can steal it from myself. I have provided you all the information on why this was the case on the order, how it happened and how to proceed. I can close this chat now. Goodluck forward. This conversation is over. Thank you for contacting AliExpress, Have a great day. Her name it’s Hayley and ended the chat just because she didn’t wanted to deal with a customer that has been scammed and robbed by Alliexpress and the seller LifeEmbrace Store, this store has been reported so many times with 1 star reviews by customers for selling fake devices but Alliexpress still allowing this scam store on their platforms to sell their fake devices, so they are allowing their customers to be robbed by both LifeEmbrace store and Alliexpress are scammers and share the money for stealing the money from customers”

Aliexpress 1 star review on 18th November 2022

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Posted 2 years ago

“what you buy online may not be the exact product you receive and they will tell you that it is the same but it is not, very difficult dealing with refudn and exchange, save your hassle, not worth it.”

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Posted 2 years ago

“Impossible to communicate or return”

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Posted 2 years ago

“If it's a scam why is it on Facebook I don't understand that why does Facebook put scam products on there and people losing their money they should be taking off that's why I'm checking it out boots and bags and heaven.com is a scam I want to know so I can delete it ALIEXPRESS CUSTOMER SERVICE +1(8O5)-410 5O4O ALIEXPRESS PHONE NUMBER +1(8O5)-410 5O4O ALIEXPRESS CUSTOMER SERVICE +1(8O5)-410 5O4O ALIEXPRESS PHONE NUMBER +1(8O5)-410 5O4O”

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Posted 2 years ago

Aliexpress is rated 1.4 based on 2,996 reviews