Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Electric soft realistic teddy dog plush back in October 2020 For a Christmas present, it is now April 1st 2021 and I haven’t not received Even a confirmation number. I tried emailing them and they blocked me. I wouldn’t purchase from this company unless you want to throw your money away!”

Helpful Report

Posted 3 years ago

“I ordered a pressure washer gun for 65 dollars and not received it. The worth customer service and the site is very complicated for finding information and not easy to figure it out I ordered a item and after 4 months And emailed more than ten times and waiting for long time no item I received and thanks God PayPal refund me other than that good luck to get your money back I never and ever order again from AliExpress”

Helpful Report

Posted 3 years ago

“Ordered few items such as wooden puzzles , Rubik's cube etc. because they looked cheap to me and I was okay to have them delivered after a month as stated on their website. However 3 months passed , I did not receive order. Then I raised a dispute which was closed without any resolution in my favors , despite evidence which indicate my goods were not delivered yet and are in transit as I speak. Another item which is 12X12 rebuke's cube arrived within 2 months but lasted for a week and small pieces came out making it not reusable. Looks like it is a poor quality product. Dispute raising and follow up communications are beyond complexity. NOT Recommending it or at least make sure your losses are minimal in the worst case scenario.”

Helpful Report

Posted 3 years ago

“My organization spent more than $800 on items that arrived completely (100%) damaged and more than 3 months late. Aliexpress' system of 'negotiation' with seller took another months to complete. I ended up only receiving $400 refund. So I basically spent $400 of junk that just went to the trash. I (and the institution I work with) definitely will not go through them again.”

Aliexpress 1 star review on 1st April 2021

Helpful Report

Posted 3 years ago

“I have bought many things through Aliexpress over the past 5 years. It can be very frustrating at times. The advertising is very misleading. The sellers advertise a price for an item but when you check, you see that the price is for an accessory for the item you're looking for and the actual price of the item advertised is much more. Sellers also try to bribe you with discount coupons in exchange for giving them a 5 star reviews. Business ethics and morals apparently do not exist in China. Frequently the items are fake or counterfeit. Aliexpress customer service is very difficult to deal with because they only have specific choices for help. If your problem or question is not within their list of available selections, you can't go any further. You can't contact a real person to help you. China has 1.4 billion people. Wouldn't it make sense if Aliexpress hired some of them to help with customer service? I have mostly purchased items that are fairly inexpensive. I would not trust buying anything expensive through them. Lately I have had some bad experiences with Aliexpress so I think I will no longer purchase through them.”

Helpful Report

Posted 3 years ago

“Ordered a area rug !!! WHAT A JOKE !!!! Said three weeks, took three months!! It’s a baby blanket! Put it on the floor , you can’t walk on it !! $65 in the GARBAGE!! BUYER BEWARE!!!!! MY BAD , should have been better at my research...🤬😡🤬😡”

Helpful Report

Posted 3 years ago

“So much frustration to receive a package its not worthit. You get to speak with a robot robo-english. And then at the end you get case closed no refund even though i did not receive part item. So much frustration i do not trust aliexp.”

Helpful Report

Posted 3 years ago

“I have ordered a remote control and received one with fake buttons! I can send it back at my own cost so that the thief can sell it again! The item had 5 stars rating on aliexpress website. Fake products, fake ratings, never again.”

Helpful Report

Posted 3 years ago

“DO NOT BOTHER! TO SAVE A FEW BUCKS, YOU WILL DRIVE YOURSELF INSANE. NEVER AGAIN.”

Helpful Report

Posted 3 years ago

“Site is great for merchandise...BUT everytime you sign in it comes with a different currency no matter how many times you save it. Stupid! Same with language...while you are looking at pages all of a sudden it will jump to Russian Language...dumb”

Helpful Report

Posted 3 years ago

“AliExpress does not honor their stated guarantee and commits FRAUD. If the seller sends you a different item than ordered, their site states that return is guaranteed. In fact on a $570 item with proof stated by seller that item is not correct AliExpress says no return and no refund. AliExpress commits FRAUD by insisting you use an intentionally BROKEN UPLINK to submit evidence already stated by the seller. Since you can't upload through their broken uplink, they refuse return. AliExpress has no customer support and provides fake support links that go nowhere.”

Helpful Report

Posted 3 years ago

“if we are interested in human rights for the Uighurs, are against hackers and do not want to support a dictator DO NOT BUY AT ALIEXPRESS”

Helpful Report

Posted 3 years ago

“I purchased some items but didn't arrive and the software says that I confirmed receiving them. Also when I asked for refund, it doesn't allow me because passed 15 days of receiving them”

Helpful Report

Posted 3 years ago

“Watchout for shipping price. Never use aliexpress standard shipping (and pay extra like a goof).”

Helpful Report

Posted 3 years ago

“Since three months i have ordered, But still not delivered. Estimated date of delivery is already passed. Seller and alibaba both not giving any reliable reply.”

Helpful Report

Posted 3 years ago

“They protect criminal sellers and fraud. Never buy here.”

Helpful Report

Posted 3 years ago

“Warning never buy at Aliexpress.com! Warning, never buy at Aliexpress.com. I bought a defective item - the product did not work. Unfortunately I can not be allowed to give zero stars! Raised a Refund case. Submitted all the documentation they asked me to send. Each time with the result that refund was rejected. Last time I had to post a video. I sent it and Customer Service confirmed that they could see the video and they could also hear the sound. But got the message that the refund was rejected because they could not open the video. When I then again again wanted to proceed with the case through their Customer service, I could not get in touch with them. That's because they've blocked me. They obviously do that when they have no more arguments. This is the first time I have raised a case with them and yet they are acting as a criminal enterprise. I will never support that fraudulent company again and I urge everyone else to boycott Aliexpress”

Helpful Report

Posted 3 years ago

“I will never buy anything from AliExpress again in my life ! I have purchased many items over the past year without problem, but the most expensive item I ordered did NOT arrive and AliExpress has failed to honour their promises to fully refund if item doesn't arrive in 90 days..All reviews about the seller of this item say the same thing.." items do not arrive " And AliExpress does NOT refund as they promise.Aliexpress is deceitful and untrustworthy . eBay is the only way to purchase !”

Helpful Report

Posted 3 years ago

“no customer service NO sales”

Helpful Report

Posted 3 years ago

“I bought 10 items from there, the package finally arrived after about 3 months. Then, it only has 8 items in it. The most expensive 2 items are missing. I submitted disputed to the seller, it replied 'No evidence, so no refund'. I chat with their agent, 'go to the USPS to get the details of the package, and the manager will contact you'. Then, no reply forever. It's the worst online service I've ever met. Especially, it says 'No evidence', and it happens missing the most expensive 2 items. It really disappointed me. Then, i chat with the agent again, I was not asking for refund, I just wanted to file a complaint of the seller. They gave a link, funny thing happens, in the link, there 3 types of report, but all are just related to property rights or illegal product, no type about complaining the seller for not being honest or fault. Will never buy anything from the platform. Again, no refund doesn't irritate me, it's there gross service. I don't hope this happen to any of you who are considering to buy things from Aliexpress.”

Aliexpress 1 star review on 18th March 2021

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,000 reviews