Name: Aliexpress
Rating: 1.44

“very bad experience from aliexpress and the seller. The quality is far below and waste of money. I got a defective lens and the seller refuse to provide return shipping. Ali express customer service dosent know what they are doing. Wasted a month after my money”

Helpful Report

Posted 5 years ago

“Never received my product or a refund. Also, I ordered clothing on the site, which appeared to be a quality garment, then when I received the shipment the garment isn’t suitable.”

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Posted 5 years ago

“i bought hair from JAYCEE HAIR Official Store , the hair apparently was delivered outside my apt as per tracking information and left outside where everyone walk by, this package i never received by me and the seller advise me to contact FedEx i did and FedEx advise me to contact the seller there is no resolution after the seller dont care to refund nor replace my product after this was there courier problems, i will not recommend this seller as this person don't care about there customers this is over 2 weeks and aliexpress still have not help, i still get no product no refund also”

Helpful Report

Posted 5 years ago

“Most of the products I have bought have been good quality, and some were even excellent! When the package does not arrive, I open a dispute and always get my money back. I never had a problem. Once I got a dress that had the waistband sewn in twisted. Got my money back next day after reporting it. I have used Aliexpress for items as small as 50 cent jewelry to even a 5 unit cordless phone set for my home, which we have been using for 6 months now and they are excellent! Some of the products are scams, but if you read the reviews carefully, you can avoid those. A few times we ended up with junk, but it was so cheap, so we didn't feel too bad about it. Stay away from products with little or no reviews or orders yet.”

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Posted 5 years ago

“This site is trash. no customer assistance. their products are cheap which is good but they make it very difficult for people to update payment methods. Why can't I just buy with my card, Why do they need a driver's license, photos of my cards and bank statements? This is madness and the live chat is just a bot who keeps going in circles and there is no one to answer your question or help you solve the problem.”

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Posted 5 years ago

“Bought a £225 mobile phone which has a fault. Seller does not reply to my emails and AliExpress, on three occasions now, have promised to sort it out, but they don't. They will lie to you! Neither the seller nor AliExpress care about sorting out the problem. You will be ignored. You will lose your money. I know you will read this and think it won't happen to you, maybe it won't, but if there's something wrong, you will have lost your money. The choice is yours. There are other Chinese companies a lot more reliable than AliExpress. Use at your peril. Do not under estimate their willingness to lie to you.”

Helpful Report

Posted 5 years ago

“Very Bad Service, Customer service cant do anything to help. Twice had issue, both time it was stressful and waste of time without accomplishing any positive results. Finally vowed not to use again and removed app. Will not recommend, will not use again.”

Helpful Report

Posted 5 years ago

“AliExpress is the most unprofessional unreliable company I have ever done business with. I place a simple order for the very first time and they were unsuccessful and delivery prom timing and can't even speak English. If anyone is even thinking of doing business with AliExpress I strongly recommend that you do not they are like talking to a child. After providing evidence that my order was unsuccessfully delivered after they marked it down as completed it's been several months I'm still waiting for my refund and they will not get back to me.”

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Posted 5 years ago

“we ordered a lego package, the picture showed a large castle. they only delivered a small lego package. but what is worse is that after mentioning this to aliexpress dispute they said that all was ok. i even sent pictures of the difference what we receive and what the webshop (Shop4380041 Store) showed on its website. still the dispute was that they do not see any reason to compensate, that all was ok. unreliable, so a shop can sent less than they promise.... unreliable.”

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Posted 5 years ago

“ordered three items received two of the three did not receive item most expensive of the three they refuse to refund money or offer new product part of their services you must prove that you did not receive the order which is impossible”

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Posted 5 years ago

“It is so difficult to get a refund., and it seems you can only reach a robot. So frustrating. I will seek legal advice but will never buy from that site again.”

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Posted 5 years ago

“There so many issues with payments its not worth the trouble. Best options is to pay a bit more and amazon and thats it. Disappointed!”

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Posted 5 years ago

“Aliexpress does not value honesty and refunds are not given for receiving a defect product. It is not about money but frustration waiting for a product so long and when you get it it does not work. NEVER NEVER buy electronics from them. They don't warn you on their website or give you their return policy for defect products. Spend the extra money and buy from Walmart or any but Wish they just as bad. LOUSY customer service.”

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Posted 5 years ago

“Horrible products & customer service.”

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Posted 5 years ago

“Shop4509063 Store Order ID: 104930261259465 My name is Marie I shop from Alibaba since 2010 and I introduce it to a lot of people .During my daughter wedding we bought every single thing from Alibaba and I make my friend also by from there on a sister wedding. But since a certain time I think the seller are doing what ever they want. They will send you the size shoes size 14 sending me size 9.5 and it said Cleary on my order size 14 ,the wrong radio and so on. For me is not worst anymore shopping there loosing money every time and I will not anymore recommande it to anybody. When I talk to the seller it seems not to understand what I'm saying. I am moving on but never again Alibaba.”

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Posted 5 years ago

“this is my story with this company ( ZJCHAO Watch Store ) I made an order with this company on aliexpress 5 months ago and They never sent the goods and whenever I asked them to send it they says that they have already sent it and that I have to be patience and wait and at last they said that the carrier did not send the goods and they are sorry for that and when I asked them to return the amount they refused and they said that I choose another item so whenever I choose an item they say that it is not available now and I have to choose another one And so on . This is a sample of how Chinese companies deal and the solution is do not deal with these thieves ( ZJCHAO Watch Store)”

Helpful Report

Posted 5 years ago

“this is my story with this company ( ZJCHAO Watch Store ) I made an order with this company on aliexpress 5 months ago and They never sent the goods and whenever I asked them to send it they says that they have already sent it and that I have to be patience and wait and at last they said that the carrier did not send the goods and they are sorry for that and when I asked them to return the amount they refused and they said that I choose another item so whenever I choose an item they say that it is not available now and I have to choose another one And so on . This is a sample of how Chinese companies deal and the solution is do not deal with these thieves ( ZJCHAO Watch Store)”

Helpful Report

Posted 5 years ago

“this is my story with this company ( ZJCHAO Watch Store ) I made an order with this company on aliexpress 5 months ago and They never sent the goods and whenever I asked them to send it they says that they have already sent it and that I have to be patience and wait and at last they said that the carrier did not send the goods and they are sorry for that and when I asked them to return the amount they refused and they said that I choose another item so whenever I choose an item they say that it is not available now and I have to choose another one And so on . This is a sample of how Chinese companies deal and the solution is do not deal with these thieves ( ZJCHAO Watch Store)”

Helpful Report

Posted 5 years ago

“I open an order in aliexpress with this company ( ZJCHAO Watch Store ) they never send the shipment and keep saying that they send and told me to wait but after 3 months they said that the logistic company not send the shipment they never refund the money and told me to choose any other items so i choose many other items and they keep saying that these items they dont have so never trust these company”

Helpful Report

Posted 5 years ago

“Dont visit or buy from this site they will rip you off and they're refund system is messed up completely and they dont trust you or believe you”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Aliexpress Reviews