Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,005 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you have problems, you will find it very hard to get resolution. The system is extremely complicated. Automated customer services is little help to none, you have to repeatedly ask the robots same questions until you get a screen prompts to conect to a live agent. Yes, you will find low price for most of items, but not all of items are that low price inclined. I found that it's not worth of my time to buy from aliexpress anymore because of almost nonexistent in real customer services and the risk of non- delivery. Here is my real experience. I ordered a sleeping pant on January for 17 dollars. 2 days after seller updated me with a tracking number shipped overseas. I could not get any tracking status update by using the tracking number. Waited 3 months nothing showed up never got the pants I ordered. I requested a refund and I have to wait for 3 more days, because seller was not nice enough to agree even though she told me she agreed to refund me in the messages. So I hope you have a general idea of how is aliexpress. I will not seek for cheapie anymore.”

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Posted 5 years ago

“I have asked 4 times for a replacement keyboard or a refund under the guarantee they advertise. I have not heard back ONCE This is totally annoying and bad business. I would not recommend this business. Stay away from this company based in China.”

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Posted 5 years ago

“I’ve ordered quite a few pieces of clothing from them over the years and it’s hit or miss. Some items were great, especially for the price. Others looked nothing like the picture and were terribly made. What I DO love though is the jewelry and the glue-on nails! All the jewelry I’ve ordered so far has been fantastic and I save loads of money buying the glue on nails from them rather than from Walgreens or Beauty supply stores”

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Posted 5 years ago

“I have ordered from Aliexpress many times. It's quite cheap and the items usually as described (I usually order from larger sellers). I have received every product I ordered. Delivery time is usually pretty long though, some products may be poor quality (but it depends on the product). Overall I had a positive experience.”

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Posted 5 years ago

“just for the review it is worth one star. ordered eye glasses , first time instead of reading I received for distance and it bothered my eyes outdoors. second time got discount from seller for just new lenses correct for reading. instead of e.pachet ... seller saved few cents and shipped air mail. when I received the lenses after installing them on my old frame I found I could not read ... blury and poor quality . both times I do not get my money back. they are a bunch of layers!”

Helpful Report

Posted 5 years ago

“Can't put no star or I would. Shipped non working product the return address knowing that international shipping costs are more that the product is worth. No tech support, no return emails to answer questions. Beware, not spend your money here.”

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Posted 5 years ago

“So happy that I read the review first. I was planning on order 1000.00 worth of stuff for my business. While reading the reviews I had this bad feeling. Thank to all of the review I won't be dealing with this company. Thank guys Debbie”

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Posted 5 years ago

“ABSOLUTE SCAM - DO NOT BUY EXPENSIVE ITEMS FROM HERE. THEIR BUYER PROTECTION BLAH BLAH BLAH IS JUST A LIE. I'VE LOST 600 DOLLARS BUYING A FAULTY ELECTRICAL ITEM THAT CANNOT BE USED IN ANY WAY. THEIR CS IS BOTS, THEY TELL YOU ALL THE KIND WORDS, BUT IN THE END THEY ARE JUST BOTS. I TRIED TO RESOLVE THE ISSUE WITH ALIEXPRESS BY SPEAKING TO THEIR 'KIND' BOTS DOZENS OF TIMES. IN THE END, THEIR CS IS JUST A WASTE OF TIME. I LOST 600 DOLLARS FOR A PRODUCT THAT I CANNOT USE. DON'T TRUST THESE CHINESE SELLERS WHO SAY THEY HAVE THE BUYER PROTECTION, WARRANTY ETC. THEY DON'T ACTUALLY PROVIDE ANY PROTECTION NOR WARRANTY WHATSOEVER. LOW CHINESE STANDARDS, LOW BUSINESS ETHICS. NOT FIT FOR GLOBAL TRADE - DO NOT BE FOOLED, DO NOT USE ALIEXPRESS.”

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Posted 5 years ago

“Don’t deliver your order just say it was delivered no signature obvs never sent. Opened a dispute waste of time it’s just automated rip off company”

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Posted 5 years ago

“Horrible service. No number to talk to a human. Chatting with bots that end session for no reason! Can't get my issue resolved. Stay Away!!!! Definitely not worth it!!!”

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Posted 5 years ago

“I ordered 30 bottle lights and only received 10. I have tried to renew my password so I can send feedback directly but verification code makes no sense! Please check my order and send the other 20”

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Posted 5 years ago

“Paid but did not receive my item There is no way to recover your money it's a total con. Avoid at all costs!!!”

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Posted 5 years ago

“ordered 4 products two month ago .received only two, that also after one month. Didn't received the other two products still yet. This is my second buy and earlier also same thing happened.”

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Posted 5 years ago

“Ordered months ago, item stuck in China, will never use AliExpress again.”

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Posted 5 years ago

“After reading the reviews, I guess I am lucky to have gotten my order after waiting for two months. Can everyone who has written a review get the word out on every social media site and maybe people won’t buy from this company and they will be shut down!”

Helpful Report

Posted 5 years ago

“Please save yourself some time and do not use this company. It took two months for my order to get here and it was completely in the wrong color. I am going to put this company out all over social media to whoever will read it just so they will not waste their money. By reading other reviews, I obviously am not the only one who is dissatisfied.”

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Posted 5 years ago

“I ordered an afrocentric dress thru Ali Express and was dissatisfied with the product. I made several attempts to get my money back and to return the merchandise. No one ever communicated with me. I ended up throwing away the product along with my money. I would never recommend using Ali Express for anything!!!!”

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Posted 5 years ago

“If something goes wrong with your order, there is no assistance to solve the problem and if their vendors continually fail to complete orders they should not offer there merchandise.”

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Posted 5 years ago

“The AliExpress website is very buggy. The site is garbage and I cannot recommend it. I paid for my orders with AMEX and got error messages saying the payments were unsuccessful. I then went to the Orders page and saw that my two orders showed "Extended processing time" of over a week (in addition to the long shipping time). So I canceled the orders and received an email from AliExpress confirming that the orders have been cancelled. I then ordered the same items again but from different Sellers and those payments by AMEX are successful. But then the very next day I got a message from the Seller on the original order that was cancelled, saying that the item has been shipped! What a !($#@ mess, AliExpress.”

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Posted 5 years ago

“FRAUD! Never received my item! Can't reset my password to check on order. LIVE chat is an automated computer response - NO HELP! I can't even dispute my order because I can't get a hold of ANYONE! SO ANGRY! SO FRUSTRATED! DON'T SHOP ON THIS SITE!”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,005 reviews