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Aliexpress Reviews

1.4 Rating 3,118 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,118 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
Out of three orders with ali express only one worked out .I received a damaged bow limb and asked for a replacement after 12 weeks of waiting and numerous requests for my money back my bank intervened and made a charge back.I am totally fed up with trying to get decent supplier in ali express so that is it for me never again
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Posted 5 years ago
Never received my item and can’t track nor query it as my personal account sign in isn’t working. Dodgy shopping experience will not be back!
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Posted 5 years ago
Bought oxygen concintrator from one of the places and it broke down before warranty was up and seller plays stupid on replacement request after contacting twice (Salina )Trump needs to boycott these people also
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Posted 5 years ago
I pity the fool who buy stuff from Aliexpress. including myself brought a set of mud guard from Ali, sent me 8 screw, with only 4 bolt clip. talked to seller, not solving any problems. So i said want refund and ship back then the seller got disappeared. untill now, still fighting with ali for my full refund. over 35 business day !! 2 month !! things on ali are not that cheap. and if you got something shitty? you are on your own! their customer service will escalated the case. yeah, that the case management will contact you single direction!! wow!! so i pity the fool who buy stuff on Aliexpress !
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Posted 5 years ago
Searchable store, results filter by price, reviews, etc. I have found products that are not available in my country. I am happy with that company effort to bring to all of us their stuff at good price with low shipping cost. Problems? yes, one seller shipped wrong product then I opened dispute with photos as evidence, some days later AliExpress solved with reimbursement. Thanks. Tienda de búsqueda, filtro de resultados por precio, comentarios, etc. He encontrado productos que no están disponibles en mi país. Estoy contento con el esfuerzo de la compañía por traer a todos sus productos a buen precio y con un bajo costo de envío. ¿Problemas? sí, un vendedor envió el producto incorrecto y luego abrí la disputa con fotos como prueba; algunos días después, AliExpress resolvió con el reembolso. Gracias.
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Posted 5 years ago
They stole a digital image of my friend's art and now sell it as a tapestry. Despite filing a complaint for copyright infringement, they are STILL selling his artwork with NO recognition or royalties to the artist. DO NOT SUPPORT THIS BOOTLEG GARBAGE "STORE".
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Posted 5 years ago
Absolute joke of a company, 1 star is too good for this company. Stay well away and take your business elsewhere. There really is no protection for the buyer even though they state they have a dispute process and all that bull. Thankfully i'd only spent about £120, but in the future I was looking to purchase much more of these items. I'd purchased a carbon spoiler for my car, but the seller had sent the wrong item. I'd paid about £100 for the item, and a further £23 to the UK government for VAT. Upon opening, the item was for another vehicle and not mine. I opened a dispute with the seller and they said that if i closed the dispute, they'd send the correct spoiler. Which i disagreed with which would leave me with no protection at all and most likely not receiving the replacement spoiler as dispute would be closed. The dispute stated that i needed to send the spoiler back. Bare in mind sending the spoiler from UK to China was £83, which would again leave me more out of pocket and not really worth it. After contacting aliexpress numerous times to explain this, i was told i would get an update back in a week. I contacted them repeatedly as i heard nothing back from them. The dispute had closed and in the favour of the seller. Even the appeal was rejected. They seem to ignore alot of the information you've told them, as the rejection for the dispute/appeal explained that the item wasn't sent back despite me explaining this situation over chat countless times. Throughout the chat, they'd always said they'd contacted the seller and would get back to me within a few days or a week. It was pretty obvious they were protecting/siding with the seller as they had a large catalogue of items on the aliexpress site which meant continuous $$ for aliexpress. The buyer protection policy is a scam in my eyes, as they realise that nobody will be sending anything back to China due to the cost of the shipping to return. Find a better of alternative to aliexpress and save yourself the hassle.
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Posted 5 years ago
I had order no. 100965466252676 - a drawing pad of Dimensions (WxHxD):221*146*4.5mm(8.7*5.75*0.18inch), according to their product page. I received instead a pair of wireless headset - crappy ones, I threw them away after 3-4 use. As I told them, the package was too small to hold the drawing pad that I bought. I opened a dispute, AliExpress stepped in and even if I provided them all the evidence I had, the seller showed a slip with the proof that the package was shipped (in Chinese!) and that's it. That meant for AliExpress operators that I got the right product - the fact that they sent the package (no matter what was inside) was enough to convince them! I made closer to 100 orders on AE. Most of the products are crappy, in my opinion: the electronics brake easily - you have warranty but you have to pay for transportation back. The phone cases (2-3 of them) didn't fit well on my phone and so on. I deactivated my account after this and never buy from here again.
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Posted 5 years ago
Lousy dispute management. I received a faulty product and asked for a refund, seller refused to do it so i escalated it. Uploaded the evidence only for aliexpress to judge that it is “invalid”. Now i have just paid usd300 for a device that doesnt even work. What buyer protection?Scam!
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Posted 5 years ago
Stay away...took 5 weeks to receive a blouse and was a child size not for adult...and so cheap material..i was so upset i had to laugh..was I on candid camera. I requested a return with full refund and was told I had to pay for the return shipping to China which was more than the blouse. STAY AWAY..POOR CUSTOMER SERVICE. CHEAP PRODUCTS
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Posted 5 years ago
some of their products are ok some are not , but in general cheaper clothings speciallly shirts and dresses are low quality, even the ones that have good revews. you should also check who is giving those reviews.most of their customers are from eastern europe and Russia, well they give good reviews because same low quality products in their country costs 2 or 3 times more and people dont make much money. while in canada and state, sometimes with the same price you find waay better clothings. still you can open despute if you are not happy with the products.
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Posted 5 years ago
You’re not sorry at all! Most companies make amend when a customer has been unconvinced. At the end as you know the product was less than desirable & the customer service deplorable! Then you ask me to give you a 5 star rating for exchange for a refund Then knocked it down to $25.00 because you couldn’t trust that l would give you a 5 star rating even after the refund! You were so comical! It’s a pathetic company so be mindful of your dealings with them! I suggest you do not buy from them! It can be the worst online shopping nightmare you will ever encounter! I promise to make sure that everyone know how truly horrible they are! Especially since they know how bad they are & instead of doing the right thing try to hide behind false high ratings!
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Posted 5 years ago
I would give negative stars if I could. This is the most shady company I have ever dealt with. Their website glitches and I ended up paying and receiving double of everything I ordered I contacted the customer service over ten times to try and get it worked out and they just kept telling me I needed to contact the sellers and it was out of their hands. The sellers would have had to lose money and they wouldn’t do that (I don’t blame them, it wasn’t their fault!) I had to reexplain every time I got on to speak to customer service and each of them gave me the runaround in different ways. aliexpress would not own up to the fact that their website charged me double what it should have. I provided proof and they told me there was nothing they could do. They are just a “platform” so apparently they aren’t a real company, your money isn’t as safe as they say it is and their website may charge multiple but thats just the roll of the dice you take with them! Worst company and customer service EVER.
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Posted 5 years ago
more china garbage stolen patents and theft. I purchased an item and it was a fake. What do you expect from communists!
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Posted 5 years ago
Stuff never got delivered, and they would not refund anything back to me, lost out on $28 bucks.Not a lot of money, but if they do this to a lot of people,it adds up. I will never buy from them again.
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Posted 5 years ago
I received these denim jeans I was very excited until. I tried them on legs were very tight almost couldn’t get them past my ankle and trying to take them off also created a major challenge they also gave off an awful smell very very fowl, can’t describe the smell, like they went threw a conveyor belt and dipped a chemicals which aren’t allowed in the USA! they made my whole body itch and smell awful, I’ve washed them 3 times with extra soap and they still smell, I put them in my dryer with 7 dryer sheets and they still smell they make me itch and they make all my other clothes in the washer smell the same way and I my washer has now developed the smell now too! After washing them 3 times they still smell like I didn’t wash them at all! They came from China and I think they are a very very bad quality denim from the fit as a very very skinny fit to the awful smell! I want a full refund for both jeans I believe I was scammed by a nock off company called (AliExpress)! They are advertising these jeans as old Jackson premium denim. Not fashion jeans, But to my surprise they say fashion denim on the back, Which Is false advertising and they are lairs, only AliEpress make this quality denim they should be band from selling anything in the USA because they are a full nock off of really high end denim such like diesel jeans and DHL, but instead you receive really cheap denim nock off scams)!! Too bad they don’t tell you that you bought from aliexpress because they looked really nice, just want a full refund due to the smell and fit in the legs! (Don’t buy these jeans)
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Posted 5 years ago
Do not buy from AliExpress! My orders never arrived and customer service is horrible. They also deny changing the password to your account and won't let you reset it.
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Posted 5 years ago
I was scam scam and customer service was awful !!!! NOT BUY FROM HERE !!!!
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Posted 5 years ago
Awful. Item didn't arrive ,so hard to communicate with support to how to get a refund! Never again will I spend money on ali express !!
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Posted 5 years ago
Aliexpress is a scam. They sell unofficial merchandise and advertise it as legitimate. They also change your password without your consent and deny a password reset option.
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Posted 5 years ago
Aliexpress is rated 1.4 based on 3,118 reviews