Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,993 Reviews

10 %

of reviewers recommend Aliexpress

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1.4

Based on 2,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 6-pack of solar lights, only one was delivered. There is no way to contact Aliexpress or the supplier. The value, fortunately, is low and not a great loss, but still frustrating. Avoid using Aliexpress.”

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Posted 5 months ago

“Absolutely disgraceful. I was sold a fake phone. It's so bad that you can't even change the time on it. Not even worth $5. The operating system is a sham and the camera is from a phone of 15 years old. I am trying to return it. It states "Seller" pays and provides the returns label. I have asked for this label 3 times and he replied once saying I need to return it, he keeps ignoring my request. Customer service keep telling me to pay it myself. There is no "Buyer Protection' just dishonest sellers being protected by AliExpress. I show all the evidence, they agree that the seller should provide the label yet do nothing to help me. I have spent over 3 hours in total of my time with 2 customer service agents. Ela, who was lovely and has made a complaint against the seller for me, then Pol who just kept telling me to pay the shipping myself even though she can see that it clearly states that the seller pays. It's ok when you're buying but the moment a problem arises with a high value item there is absolutely no support at all. The BUYER PROTECTION claim is not fit for purpose, the seller is the one who is twisting the system and able to get away with it. We have rules I'm told. Rules which allow sellers of fake goods to make $1000's of dollars whilst the innocent customer remains unprotected. An utter sham.”

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Posted 5 months ago

“Terrible company. No buyer protection whatsoever! Beware.”

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Posted 5 months ago

“Did not receive AgriFab lawn sweeper. Apparently out $350. They keep claiming I received pkg. I tell them to check with FedEx and they will find no pkg listed with my name or address. Don,t really want to call it a scam; I think it is poor record keeping on their part. No, I would not order from them again.”

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Posted 5 months ago

“They never delivered my order”

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Posted 5 months ago

“My issue iscwith a local delivery service in Australia. HORSE FAST . It hires people with their own cars to deliver. These people literally throw the parcel to the front door, take a photo and leave. I actually saw it, because I was home. No way to contact Ali express. It looks like I will stop shopping from them. Its not worth ir if something arrives damaged.”

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Posted 5 months ago

“Extremely poor website. No credit! I bought a generator on June 2, 2024, and the money was immediately charged to my credit card. But it has never been shipped. After waiting for 10 days, when will it be shipped? Reply: I cannot send goods to this address. You know, I'm in downtown Dallas, Texas!”

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Posted 5 months ago

“Worthless company! Item ordered several weeks ago was never shipped and no communication from seller. Avoid this pitiful company.”

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Posted 5 months ago

“Be careful with this company and if you pay them anything make sure it comes from your bank account because it will be refunded. If not just kiss your money goodbye. Also the delivery or shipping company is a fake with fake tracking numbers and everything.”

Aliexpress 1 star review on 12th June 2024

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Posted 5 months ago

“It would of been my first time. Ordering today but when I went. To my cart I saw the price. That was on the original page. Changed went up to almost seven dollars. On multiple items hope people. Have paid attention to that. Contacted a rep which didn't help. Me at all the price stated. Should be the price charged. Not an increased price. Of almost seven bucks. To every item I have screen shots. To show when added. To my cart they're changing the price. Drastically on items which isn't ok. Please everyone beware of this”

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Posted 5 months ago

“we ordered, and when they attempted to deliver we had to sign for it, we declined the shipment due to the box being ripped up, sent it back and did not sign for it, it has been 7 days ago, still not a refund on our credit card, we put this in as a dispute and now waiting for the credit card people to return us our money. Never will we ever buy from this company ever again. Bad business people to say the least.”

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Posted 5 months ago

“I ordered a 8x10 shed received a box that said 2 out of 3 meaning I was still missing 2 boxes, opened the box had 6 metal walls maybe a foot long, I contacted them they said they couldn’t do anything that I still received something!!! I paid $277 they gave me a partial refund of $59! Now wtf am I supposed to do with what I have? The seller has blocked me and AliExpress agreed with the $59 there’s nothing I can do but depute with the bank!! They’re scammers do not buy from that website trust me!!”

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Posted 5 months ago

“Scam company. They will ship a cheap product to an incorrect address in your zip code and give you had tracking number. They’ll then say it’s delivered and UPS won’t tell you where it’s delivered cause your name and address are not on the label. AliExpress will say it’s delivered and refuses to contact UPS to verify where it’s delivered. So they scammed me out of $300. Please do not order from this scam company, they will not help you if you do not receive your item.”

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Posted 5 months ago

“I ordered 3 lace fabric from AliExpress in February, the seller send me only 1 lace fabric, I have been communicating with the seller to refund my money or send the other 2 but the seller has refused to do any. I have contacted several AliExpress online agent to help me get my money or the lace but none was able to help me, they always tell me to wait for the seller to ship the 2 and I have waited from February till June and still waiting”

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Posted 5 months ago

“I put alot of time into researching this site on the account of a "bass guitar" I wanted, yet the reviews of Ali Express on the internet are godawful going years back to the present. The CHAT AGENTS are Gen Z'er's who answer your questions perhaps using "One Note", copy and paste"? Chat agents can do nothing more than YOU or I can do at their site except to escalate an issue which will reply back with robotic email. The CHAT agents use an "AI translator and automated responses" which are robotic. "Indirectly", the chat agents are LIARS. Ali Express shows little to ZERO responsibility for their SELLERS as I have read plenty of reviews as of recent and of my own challenges at Ali Express. There is no employee at Ali Express who will take personal responsibility for your order from "start to finish". Their sense of urgency is an "impression" only. The website of Ali Express lacks solidity in base. If the website wasn't so "makeshift", they wouldn't need incompetent chat agents? I will not be making any purchases with Ali Express, at least now NOW? Sooner or later, I have no clue how this company will last?”

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Posted 5 months ago

“Purchased some items, as many times before. They were sent in a single package. I was not home on first delivery attempt and warned the delivering company I would not be at home the next day either. They went anyway. After a second unsuccessful attempt, they sent the item back (as cam be proved in the tracking info: https://play.ecoscooting.com/tracking/CNPRT13501801234000410235), but Aliexpress is refusing to refund me.”

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Posted 5 months ago

“Sellers posted items they didn’t have multiple times and if package did get delivered to wrong address the seller and Ali express will not refund or help and the carrier has to deal with the shipper for lost package and buyer has to contact seller to resolve so you get ripped off”

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Posted 5 months ago

“I Ordered 14 items. They were packed into two combined packages. One item was missing. Upon contacting the seller, I was told to contact shipping company and the case was immediately closed for "insufficient proof". No resolution Awful service!”

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Posted 5 months ago

“DO NOT USE!! They will not uphold their return or refund policy! I never received my package and sent them multiple emails and evidence that it hadn’t been delivered and they denied me saying the delivery company said it was delivered when I sent them a message from them from that day saying it hadn’t been delivered! They closed it and now I’m out the money and my package!! *EDIT* since then the delivery company has sent me an email from head office admitting the package was attempted to be delivered but it was left in an unsafe place and left unattended and it’s their fault, so I should contact the sender for replacement or refund. AliExpress is still sending me generic emails denying my request with the new evidence with no contactable information. Every time I go onto the customer service to the “higher team” and the “higher team” just seems to not care..”

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Posted 5 months ago

“Not impressed. No resolution. Password consistently changed as requested and still doesn’t work. Constant updates, what a joke. No response to requests for information. I guess I lost my money.”

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Posted 5 months ago

Aliexpress is rated 1.4 based on 2,993 reviews