Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tracking is horrible at best. When one questions the tracking, they just ignore you and don’t respond.”

Helpful Report

Posted 4 years ago

“Shipping takes months, floppy website which is no where mobile friendly. Tracking is nightmare! Anything this site have advantage is couple of dollar difference but for that you get delivery date between 39 to 59 business days!!!!”

Helpful Report

Posted 4 years ago

“I've bought there many things. Some of them arrived, usually late. Many of them never arrived. Lately with the Covid 19 excuse, Aliexpress is taking advantage and when time to ship the order is ended for sellers, they don't cancel the order. They lie the order has been shipped and give a false tracking number, so you have to wait 3 months to get refund. I've known that since a seller sent me a message to apologise not can ship my order and Aliexpress had given me even a tracking number! After that I sent message all sellers to ask if they had shipped my order. Unfortunately most of them never answer, so I opened a dispute and this way, they answered. Unfortunately most of my orders never had been shipped and Aliexpress cheated me about orders have been shipped and has given all false tracking numbers. And not only you have to wait for 3 months! They refund less than you paid! They say it's your bank change. That's not true. The few times eBay had to refund, It was always the same amount I had paid.”

Helpful Report

Posted 4 years ago

“Will never ever buy anything through ALI EXPRESS AGAIN I have ordered 2 Lacoste and Tommy Hilfiger And I've never recieved them and I've written and written they have ALL been unread I'm so angry , upset and out of pocket too . ALI EXPRESS SUCKS”

Helpful Report

Posted 4 years ago

“garbage company, highly unreliable and cheats their customers. Not surprising at all.”

Helpful Report

Posted 4 years ago

“order take long time to arrive. If not happy with the item received and you want to return it for refund, it will cost you to ship back more than it price if it was below $12.00 as minimum international shipping. I prefer Amazon and or an actual store in Toronto as it is easy to get refund.”

Helpful Report

Posted 4 years ago

“If not happy with the order you received and wants to return it, It will cost you more than the price of the order. So, you get stuck with the order that did not meet your expectation. If you buy from a store is Toronto and then you decide you did not like, you could return it for full refund within 30 days. I think Amazon is the best online in case you want to return the item.”

Helpful Report

Posted 4 years ago

“For order : 8118817836425031 For the product "2020 Chinese Shaolin Analgesic Cream Suitable For Rheumatoid Arthritis/ ZB Joint Pain/ Back Pain Relief Analgesic Balm Ointment", cost per piece about 1.50 EUR, vendor ZB Medicament Store I was charged with the amount of 65 EUR! Aliexpress protects stealers like ZB Medicament Store. They stole 65 euros for shipping method that I never chose! Do never chose AliExpress! Vendors abuse with their clients and customers are not protected at all!”

Aliexpress 1 star review on 22nd October 2020

Helpful Report

Posted 4 years ago

“AliExpress support have lied horribly multiple times with all evidence against them where you will be left out of pocket or do a charge back through your bank and a frozen AliExpress account.”

Helpful Report

Posted 4 years ago

“Don’t waste your time with AliExpress. Items don’t arrive. Wrong items arrive. I ordered some technical item and received a Japanese fish waffle iron! AliExpress didn’t consider my complaint because an item was delivered! Mindless waste of money”

Helpful Report

Posted 4 years ago

“Ordered 24cm gasket. Waited 25 days. Received 18cm gasket. To contact the seller about the mistake is too difficult.”

Helpful Report

Posted 4 years ago

“The price STARTED OFF AS GOOD. However I used Paypal (for security) which was paid off by my Credit Card. Because Aliexpress classifies themselves AS A BANK (saves sellers a few cents) Capital one look at it as a BANK TRANSFER, charging me a $10.00 "Cash Advance Fee" (which they give to banks but not merchants) along with a $.50 Interest charge on the $16.01 purchase, almost doubling it. It is IMPOSSIBLE to get in touch with Aliexpress to get this corrected, as there is no method of communicating directly with them, and they do not let you know this will happen. Simply in your head know that they will add about $10.00 to the cost of your order.”

Aliexpress 1 star review on 20th October 2020

Helpful Report

Posted 4 years ago

“Aliexpress help sellers to cheat customers. I spend more than 400 $ on a car multimedia that dosent work and seller want help me. Aliexpress say in the dispute i have recived my parcel. Another seller recivede my ordre more then 2 months ago but nothing delivered. Aliexpress says i can open a dispute but i have to return the goods, i dont recived and the post office confirmed they dont deliverede it.”

Helpful Report

Posted 4 years ago

“They only delivered one of my two orders and refused to refund me $19.00. They certainly took my money quickly. I have left multiple messages and they have just played dumb. Don't order from them!!”

Helpful Report

Posted 4 years ago

“Horrible buyer protection. The delivery on the item were an extra $5 for 20 Days shipping which we happily paid. However the items have taken over 3 months and apparently according to aliexpress it is still within the purchase protection time. I needed the items in 2 months that is why I paid extra for quick shipment.”

Helpful Report

Posted 4 years ago

“Do not do not buy anything from AliExpress because trade agreement from both government are restricted upon entering the U.S. custom are collecting Chinese origin product and banning them. Some will get through some won’t!”

Helpful Report

Posted 4 years ago

“I could not have written it better than the following buyer so I simply copy and pasted his. The following is EXACTLY what has happened to me as well. I was a regular customer of these people but somewhere along the line they've just decided to not honor their sales and are just keeping your money. A govt alert need to be put on these people. "EXTREMELY TERRIBLE SERVICE!!! SCAM, GET YOUR MONEY, DON´T DELIVER THE PRODUCT, CHANGE THE DELIVER TIME, CHANGE THE REPLY TIME; RESTRICT YOU TO REPLY UNTIL THE PRODUCT IS DELIVERED AND UNTIL ONLY 15 AFTER IS DELIVERED BUT AS THEY NEVER DELIVER AFTER HALF A YEAR, THEN DON`T LET YOU REPLY, DON`T LET YOU GIVE A REVIEW, DON´T LET YOU KNOW WHERE THE PRODUCT IS AND LIE TO YOU SAYING THEY DELIVERED IT PROPERLY!! JUST NEVER BUY ANYTHING ON THIS IRRESPONSIBLE SERVICE!!!"”

Helpful Report

Posted 4 years ago

“EXTREMELY TERRIBLE SERVICE!!! SCAM, GET YOUR MONEY, DON´T DELIVER THE PRODUCT, CHANGE THE DELIVER TIME, CHANGE THE REPLY TIME; RESTRICT YOU TO REPLY UNTIL THE PRODUCT IS DELIVERED AND UNTIL ONLY 15 AFTER IS DELIVERED BUT AS THEY NEVER DELIVER AFTER HALF A YEAR, THEN DON`T LET YOU REPLY, DON`T LET YOU GIVE A REVIEW, DON´T LET YOU KNOW WHERE THE PRODUCT IS AND LIE TO YOU SAYING THEY DELIVERED IT PROPERLY!! JUST NEVER BUY ANYTHING ON THIS IRRESPONSIBLE SERVICE!!!”

Helpful Report

Posted 4 years ago

“Don't waste your money & time.customer service very bad can't contact.”

Helpful Report

Posted 4 years ago

“Package was never delivered, with proof, clearly shown on tracking history. Seller doesn't want to refund and aliexpress decided in favor of the seller. No buyer protection and no way to contact anyone. Worst buying experience ever!”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,000 reviews