Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,102 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

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“AliExpress believed scammed seller that product was delivered even though FedEx delivery photo shows a small box rather than one capable of holding a gas powered power washer. Call with AliExpess and FedEx had FedEx explain to them that the bogus tracking number had nothing to do with me, my home address or my transaction. The customer service people are extremely nice and send it for review with a response to be delivered between 48 hours or 2 to 4 days. Never got a response from 5 agenta.”

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Posted 7 months ago

“It's ok. Have I had stuff that didn't show up? Yes. but it was refunded- so far. I would NEVER ORDER ANY ITEMS OF SIGNIFICANT COST from Alli. Never Do That. It isn't worth the hassle and possible problems you could encounter. Their order system is a bit weird. For instance, they sent me emails about refunding items from my order yet these same items had suddenly disappeared from my orders list. Huh? Why? I had to use the email links to go through and refund. Then these same orders >reappeared< after the refund went through as completed?? I'll also admit, while it's fine that Alli has refunded the items which never made it, it is a logistical nightmare to track down said items in emails etc to get them refunded or track items which take a month to arrive. I wouldn't say I'm Super Happy with Alliexpress, it's sort of mediocre. They are no Amazon. But, you can save a considerable amount using it. Just don't use it on anything expensive. I would never order any single item over $40. There's way too much room for counterfeit goods and scamming on there. Order luxury goods on there at your own Peril.”

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Posted 7 months ago

“AliExpress is a scam as is their resolution department. You will never receive the items that you purchase and you will never receive a refund if you contact them. The only positive reviews they have are ones that they have arranged themselves. Do not be fooled like I was.”

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Posted 7 months ago

“WARNING! False advertising. Seller name ARSHA. 8 watt laser projectors are not 8 watts! I purchased 4 x 8 watt stage laser effects projectors from a seller called ARSHA. I have been working with laser projectors for over 35 years. Most people will never measure the output so would never know. I tersted the output power of the lasers and only one of them was a ;little over 5 watts. These lasers should be advertised as no more than 5w. Seller sent me video of testing a new 8w RGB laser module and their test meter showing 7.6w. Obviously that it is not one of the modules inside the projectors that I have. I asked the seller to replace / exchange the laser modules with genuine 8w modules but they have declined. This seller has not offered to resolve this issue in any way whatsoever. Be careful what you buy at the ARSHA store. If the price seems too good to be true then it is! These photos are snapshots of videos of me testing the power output of the 4 laser projectors. I used 2 different test meters and conducted multiple tests. These are the highest readings that I got.”

Aliexpress 1 star review on 2nd June 2024

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Posted 7 months ago

“Site full of thieves and scammer sellers and Ali express is complicit. delivery guarantee is a joke. Items never arrive.”

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Posted 7 months ago

“I bought a cabinet but in didn't get here, Aliexpress refunded my money. After that, I bought 5 pairs if shoes, 4 fit me perfectly, the other pair fits me big. It was kind of hard to get for Aliexpress to agree to give me a refund, but finally they agreed for me to return the shoes so I can get a refund. I would probably buy more things, since they do get here”

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Posted 7 months ago

“Shifty sellers with fake goods, AliExpress support sellers and doesn't care customers”

Aliexpress 1 star review on 31st May 2024

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Posted 7 months ago

“I have been using quotex For Binary Trading. I love faster withdrawal & easy Deposit method. I recommend this platform everyone. Thanks Quotex team for your service.”

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Posted 7 months ago

“Aliexpress has terrible delivery record. You will receive items half of the order. Aliexpress has terrible customer service. There is no way to contact them for problems. No email, no chat, no phone number. Aliexpress refund process is non-existing, specially when items are not received.”

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Posted 7 months ago

“I would NEVER Recommend Ali express. I got scammed almost $400 worth of stuff that i cannot get back after everything that i have done to work with Ali express on this. I bought a coat on Ali express worth $254.00 from seller OFTBUY online store on Feb4, 2024 and when i received the item after one month, it has a different color and the strings around the waist not even the same color as the picture (white not black) . Then i had to fight with seller to return it until they said ok i can return. Seller said they won’t give me return label and that i have to pay for shipping cost. Then Ali express said they will credit the shipping cost once the item is successfully delivered. So Ali Express aided me with how to proceed with return with a dispute ticket open. Told me to choose the cheapest delivery by my local post office in Canada and did not tell me when the item should be in delivered by. I found odd that the seller’s provided address is no longer showing on the dispute after i said i sent the item back with tracking number. So I spent $134 to ship it in early March and the lady at the post office said it’ll take months ( i told ali express this) . While in transit, Ali express suddenly tells me 5 days ago that the item needs to be delivered within 7 days or else the dispute will close and the money will be released to the seller. I provided proof of where exactly the item was 5 days ago and the chat from Canada Post saying it left the country 2 days prior ( as Ali express requested some proof of transit because the tracking number is not enough). So yesterday they closed my dispute saying I get no refund. Talked to Ali express yeaterday about reopening it and today (May 31,2024) it’s still not opened. Today I feel like They’ve tricked me to find ways to keep my money and made me spend more. It’s like they’re just playing with me, making it look like they’re taking my situation seriously over the online chat. And now i can’t even leave a bad review on the item i sent back because since the dispute closed, the Review button is gone and. Doesn’t even show that i’ve purchased the item under My Orders but the dispute I can still see. My bank can’t do anything because it’s past 30 days from purchase date. I have proofs of chats, order id, dispute number, appeal number if anyone is interested to see how this place scammed me. No item, no refund , no shipping cost rebate.”

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Posted 7 months ago

“Received a t-shirt with a faulty print. Aliexpress promised to solve the issue but actually did nothing. They advertise that returns are free of charge, but in reality the buyer has to return the goods on own expence.”

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Posted 7 months ago

“Ordered a product in March and it’s June never received the product and was told it was delivered to Fl. I live in VA. Filed a dispute and was told I’d receive an email in 24 hours. Whatever you do DO NOT ORDER SHOES FROM LALA LAND SHOES ON ALIEXPRESS ITS A SCAM.”

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Posted 7 months ago

“Very dodge business. Never trust them.”

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Posted 7 months ago

“DISHONEST THIEFS PURCHASED A PRINTER $300 didn’t work, provided 8 videos of proof via 13 emails and still no refund . Contacted customer care 6 times who promised to sort this out and still no response and still no response to my 27 emails. SUPPLIER - WainNian Hero Professional Printers - sell you handheld printers that do not work. Pretend to troubleshoot until the refund time is up. LYING THIEVES.”

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Posted 7 months ago

“𝐘𝐨𝐮 𝐜𝐚𝐧 𝐚𝐥𝐬𝐨 𝐜𝐚𝐥𝐥 cash app support 𝐚𝐭(+𝟏 𝟑𝟐𝟏–𝟐𝟓𝟐–𝟕𝟔𝟑𝟑 ) 𝐩𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞 (𝟏) 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐭𝐡𝐞 𝐨𝐧𝐥𝐲 𝐩𝐡𝐨𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐜𝐚𝐧 𝐜𝐚𝐥𝐥 𝐟𝐨𝐫 𝐂𝐚𝐬𝐡 𝐀𝐩𝐩 𝐬𝐮𝐩𝐩𝐨𝐫𝐭. For solve any issue visit at https://cash.app/.”

Aliexpress 5 star review on 29th May 2024

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Posted 7 months ago

“AliExpress is a scam company. People don't get packages and they don't get refunds that they gave in advance. It is enough for them only to report that the parcel has arrived at the specified post office, but not at the one who ordered the goods. This is already the second time that AliExpress ignores the customer. DON'T TRUST THEM ANYMORE AND DON'T GIVE THEM MONEY IN ADVANCE BECAUSE YOU WILL NEVER SEE IT AGAIN!!! SCAM!!!”

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Posted 7 months ago

“I bought a cabinet and they never send it, but they dud charge me for it, and up to now, they haven't refunded my money I also bought some pairs of shoes, and one pair fitted me big, so I asked tor a refund, they asked me to send a picture and I did, so they sebr me a message telling me that the picture was invalid that they could only give me half of what I had paid. DON'T EVER SHOP AT ALIEXPRESS, THEY WILL STILL YOUR MONEY. I AM VERY DISAPOINTED.”

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Posted 7 months ago

“AliExpress has become Awful. I ordered regularly for a couple of years. It was great. A couple of years later.. ordered for Father's Day. What arrived looks nothing like listing. Tried contacting seller, sent to contacting AliExpress agent. 1st agent said they would take care of everything. They didn't. Sent SS to 2nd agent to prove it happened. They went in circles repeatedly, doing nothing, ending with contact seller. Tried that again for seller to say contact agent... They are total scammers now.”

Aliexpress 1 star review on 27th May 2024

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Posted 7 months ago

“Scam company and merchant. And forget opening a case with PayPal They twice denied my case even though I sent them proof. I have blocked aliexpress scammers and won't do business with PayPal again. Had to get my money back from my bank.”

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Posted 7 months ago

“Ordered a generator ($485) as the price saved me over a $150 from Amazon. I was originally given a UPS tracking number that was fake. I ordered on the 15th of the month. After contacting the shippper multiple times about the item not showing up in UPS tracking, I was told to be patient and it may take a few days. On the 24th of the month I received an email stating that my generator had arrived on the 17th and was given another tracking number. This tracking showed a five pound package had been delivered. The generator should have weighed over 50 pounds. We have package acceptance at the condo I live at, they accept and log all packages that arrive and then call me to come get them. The item never arrived. I have tried to get a refund but all contact is AI generated and keep getting runaround. Contacted my credit card company and they have reversed charges. Buyer beware with this app. There are other apps out there that I have used and with great success. I will not be using this one any longer.”

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Posted 7 months ago

Aliexpress is rated 1.4 based on 3,102 reviews