Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,994 Reviews

10 %

of reviewers recommend Aliexpress

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1.4

Based on 2,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my money. No refund and closed my account”

Helpful Report

Posted 8 months ago

“Ali was really good last year, this year with things that I have bought and needed to open claim due to not getting the right item I paid for or item came broken... I lost every case even tho I was able to show them photos of broken item or wrong item sent... And if they did approve of the return, I had to pay for return shipping and I also only had 8 days to send back to China or no refund would happen... Already setting you up to fail as it takes more then 8 days..! What a joke and waste of time and money..!”

Helpful Report

Posted 8 months ago

“Run and run fast from this website if you see anything that will not fit in a standard shipping envelope. They scam people with emails that everything is going as planned and the you receive email stating delivered and signed for. Customer AI is garbage, they go round and round not giving you any help just to send you back where you first started from. Look at Rich Five store. There website just has trinkets for sale, but have adds with better merchandise all over Google for hundreds of dollars but never deliver but claim it was and will not refund money. Aliexpress is scam using deceptive practices. If it was an American company the government would shut then down.”

Helpful Report

Posted 8 months ago

“I spent over four hours chatting with customer service over three occasions, each time being told I was getting a refund. No refund came and all I have are defective goods (electronic) that won't turn on and clothing that is meant for a child when it was ordered for a large adult. Waste of time, money, and effort to send goods back/ get a refund. Do NOT buy anything on this site. Sadly, China's economic state is affecting their truthfulness in business.”

Helpful Report

Posted 8 months ago

“If there was an option for zero stars I would have selected it AVOID!!!!!! They take payment and do not deliver Status says returned to sender - even though we were open when they apparently tried to deliver This didn't happen once, but twice! Opened a case for a refund and they refused”

Helpful Report

Posted 8 months ago

“Terrible and unprofessional! Item ordered January 25 and never shipped. Requested a refund in multiple chats with customer but never received. Completely unreliable company that won’t refund money”

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Posted 8 months ago

“Feel like I have been scammed, no goods, post office said undelivered due to incomplete address so they sent it back, no refund as ali express said it was post office fault, this has happened twice.”

Helpful Report

Posted 8 months ago

“Ripped off from” Auto elite store “on AliExpress… very hard to get any resolution if things go wrong… cannot recommend …. There are very dishonest sellers and Eva ( their bot will be no help) beware ! Beware !! Beware !!!”

Aliexpress 1 star review on 12th March 2024

Helpful Report

Posted 8 months ago

“Terrible Customer Service and Lost Refund - Avoid AliExpress! I'm incredibly frustrated with AliExpress and their complete disregard for customer satisfaction. I placed an order nearly 3 months ago and it never arrived. When I finally opened a dispute, I specifically requested a refund to my AliExpress account credit for future purchases because the card I used for the order is now canceled and lost. Here's where things get outrageous. Despite my clear request, AliExpress went ahead and initiated the refund to the deactivated card! Now, they claim they can't stop the refund and credit my account instead. This means I'm likely out the money entirely thanks to their inflexibility. I contacted their live chat support, hoping for a resolution. The agent was completely unhelpful, refusing to take any responsibility and basically blaming me for the situation. They claim they can't intervene even though I specified my request at the very beginning of the dispute process, just 7 hours ago! This whole experience has been a nightmare. AliExpress' lack of customer service and inflexibility is appalling. They prioritize their policies over basic customer care, leaving me with a lost package and a refund I can't access. Avoid AliExpress at all costs unless you enjoy gambling with your money!”

Helpful Report

Posted 8 months ago

“I am heartily sick of my profile being wrongly shown as USA and US$. Corrections do not save and the cycle continues. There is no way I can communicate this through the website. All queries are channeled into the common problems that people face. I have used AliExpress for nearly 10 years and found the products and service to be excellent. The search facility is probably complicated by translation issues but it is a chore to locate items to purchase.”

Helpful Report

Posted 8 months ago

“Orded a suit, but never received the suit! Now i askt for my money back, but will not get it back? They ripped me off!”

Helpful Report

Posted 8 months ago

“They dont want to make return and i will open case with visa against them”

Helpful Report

Posted 8 months ago

“AliExpress should shut down because they are dishonest and scamming customers' money. I returned an item to them, and they kept holding my refund, although they confirmed they had received the item back. I had to open a dispute with PayPal, but AliExpress threatened me that they couldn't issue me a refund unless I closed my dispute with PayPal, and later they told me that they had refunded me already, but the fund was stuck at PayPal, and I should ask PayPal for a refund now, not them. I trusted them, and then I contacted PayPal to release my refund. However, PayPal told me AliExpress refused my chargeback, and they didn't issue my refund! They just lied to me and tried to avoid their responsibility! I can't believe AliExpress would do this! Shame on them! They can't keep my money and the item. This is ridiculous! Fortunately, I won the case, and PayPal issued me the refund, but it has been a long battle, which is so frustrating. AliExpress is such a dishonest company, and I remind you to think twice before shopping on AliExpress. They are okay if there is no problem in the trading process, but if something unexpected happens, then your money won't be protected because they will try hard to keep your money in their pocket and ignore your request. Also, their customer service is useless too! I decided to close my AliExpress account, and I won't use them anymore because they are Chinese scammers!”

Helpful Report

Posted 8 months ago

“MY TWO CREDIT CARD COMPANIES WOULDN'T ACCEPT THEIR CHARGES, UNTIL I PLEADED WITH ONE TO ACCEPT, WHICH THEY DID. SHOULD HAVE NEVER PLEADED, AS THEY KNEW BETTER; AS WAS SENT A JUNK CELL PHONE HOLDER, THAT WASN'T EVEN CLOSE TO MY SMART HOME ORDER, THAT IN THE LISTING SAID THIS CELL PHONE HOLDER WAS A FREE GIFT {DON'T BUY IT}, AND THEIR HORRIBLE CHAT SERVICE, COULDN'T RECTIFY, THE ENTIRE ORDER. TEMU, IS EXCELLENT FROM MY PAST ORDERS WITH NO PROBLEMS AND VERY GOOD QUALITY, BUT THEY DIDN'T CARRY THE SMART HOME PRODUCT THAT I STILL NEED, AND WHY I WENT TO ALIEXPRESS, THE FIRST TIME, AND NEVER AGAIN!”

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Posted 8 months ago

“Never buy anything electrical. It won't work. Never buy anything with a box. It will be shipped in a bag, and the box will be smashed. Never buy anything from aliexpress.”

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Posted 8 months ago

“Aliexpress cancelled my order after waiting 10 days for a drill. Will never order from them again. Oh I’ll get my refund between 3 and 20 days. Do not order from them. Not reliable.”

Helpful Report

Posted 8 months ago

“I'll order to this app. I Give them my information address to diliver and they diliver to the wrong address i'm just like WTF. When U trying to contact them they keep saying it's already diliver to Me. Worst ever costumer service. They don't want to refund me coz they diliver already, where they diliver the wrong address wtf.”

Helpful Report

Posted 8 months ago

“Horrible experience. I bought a ton of clothes from Disturbia through Aliexpress. Waited a month for my stuff. I was excited to see it showed up to my house but when I received opened it. I got a cheap GRA ring. So I’m pretty sure I got scammed through them.”

Helpful Report

Posted 8 months ago

“Product was junk. Not as described. Sent items back and never received refund. Dont waste you time and moneywith theese people! Buy your China goods from American companies...LOL! At least they will respond!”

Helpful Report

Posted 8 months ago

“Bought an item a month ago..still not shipped.requested a refund but was told NO..because seller had created a shipping label…so NO item nor refund…do not order from these people…”

Helpful Report

Posted 8 months ago

Aliexpress is rated 1.4 based on 2,994 reviews