Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,998 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 2,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware! Aliexpress are just aplatform for multiple companies. I am waiting for them to help me get my refund back from a very dodgy company (only found that out...) to see if that have any influence or or even interested in helping the little people.”

Helpful Report

Posted 2 years ago

“I had wait about 3 months for a package, i ask seller to send again e refuse and say I give him wrong address. Obviously address it's right, register on Aliexpress from years and got many package at that address.”

Aliexpress 1 star review on 13th March 2022

Helpful Report

Posted 2 years ago

“The worst one never and ever. please do not shop on this web. that will be one tragedy after another. cheat for all.”

Helpful Report

Posted 2 years ago

“Items are not as described! Under buyer protection, that should have been a full refund but AliExpress chose to released funds to seller. The seller refused to follow the dispute process (to pay for cost of return shipping), but AliExpress still released money to them. The whole dispute was a waste of time. Seller can do anything they want and still make money since AliExpress agents are there to serve the seller really. Dishonest seller made $70 from me :(”

Helpful Report

Posted 2 years ago

“If I could give this 0 stars I would. Someone I don't know has charged my account with over 1K worth of items. And now I'm fighting with my bank and these people to give me a refund. Their "customer service" is a joke. You can't call or get through to them or even email them unless you have some sort of an account with them which I DO NOT. So now I have to sit and wait until I get a call back or the transactions settle.”

Helpful Report

Posted 2 years ago

“I paid over $500 from Navifly for an Android Auto Touchscreen for my car which failed to connect as it should have done. Not only have I sent 17 messages to the supplier (Navifly) none of which have been replied to, but when attempting to file a Dispute on a number of occasions the “Submit” button does nothing. Totally disenchanted with is this organisation and I suggest nobody should use their services.”

Aliexpress 1 star review on 8th March 2022

Helpful Report

Posted 2 years ago

“Aliexpress are allowing Chinese companies to promote products that do not match the description once received!!! And when you complain Aliexpress log you out of your account, so i was unable to get a rebate from this fraudulent company that is still selling and promoting on aliexpress today... MY STRONGEST ADVISE DO NOT BUY FROM ALIEXPRESS THEY ARE NO LONGER CONCERNED ABOUT CUSTOMERS - A QUICK BUCK OFF OF THOSE THAT WORK HARD FOR SOME SMALL PLEASURE OF MOBILE PHONES, PCs ETC... ALIEXPRESS SHOULD BE BLOCKED FROM EUROPE IF YOU BUY FROM THEM & IT GOES WRONG - I HAVE TRIED TO WARN YOU HERE I cannot add prove below, as they have locked me out of my account, i am unable to get the fraudulent info... i still have the mobile phone, i will be using it as a target for my air rifle as it merits nothing more than to be destroyed”

Helpful Report

Posted 2 years ago

“AliExpress should be banned! Three quarter of the goods they sell is infringing a copyright or fake items. Thousands of brands are copied (Disney, Harry Potter, Marvel…) using low end materials. I’m baffled seeing people purchasing “fragrances, cosmetics, jewellery” without knowing what is inside the product and what health issues those products could potentially trigger. This website is a giant pile of junks…”

Aliexpress 1 star review on 5th March 2022

Helpful Report

Posted 2 years ago

“Do not buy from this site. I ordered a diamond painting off of aliexpress site from a seller called Nabi. They did not send the right drills I needed to do the picture. I contacted aliexpress who sent the message to the company. They said if you order another picture we will include the correct drills for other picture also. So I spent more money and they didn't send the drills I needed. Now they say send me .01 us dollars and we can send drills. Done dealing with this company and aliexpress who has not helped to fix the problem. My mistake for not ordering US products won't make that mistake again.”

Helpful Report

Posted 2 years ago

“Total waste of time. Bought so much from aliexpress over the years and never have I ever had this terrible experience with these fools! I bought a bulk order off vendor on aliexpress who suggested to make a order without payment. The website dosn't allow for one to make order without payment. So vendor decides to note down all the product quantities, colors and sizes. Sends a payment link, which I followed thru and paid. Vendor did not write down any comments in the payment link, but order details are there in our chat history. I followed up with vendor next day and made an additional bulk order, going thru the same payment link process. Again vendor did not make any comments on payment link, but chat history shows what the order should be. I paid it, asked the vendor to send me pictures before shipping out to confirm my order and they agreed to do so. 2 weeks later I get notified the products are shipped, and vendor forgets to send pictures of the order. However they grantee the order was correctly shipped and not to worry about anything. 2 weeks after that, we got the order come in, had to pay duties (which vendor said they would reimburse in our order). We opened up the box, to our surprise the products were all the wrong color. Some of which we didn't even select. Now we have all these products that our customers don't want to buy. So we tried to contact vendor, to our surprise the vendor doesn't respond. We tried for 2 weeks and still nothing, this led us to contact aliexpress customer service. Oh boy! getting to live agent on their platform is a mission and it's such a pain. Once connected I told them our story and they asked for proof and I provided. 1st payment link was in our favor and said refund to be processed. 2nd payment link was rejected by some agent saying not enough proof. So I contacted customer service again, going thru this stupid process for 40 mins to be connected to agent. Happy agent says they can fix this for us and gathered evidence again and helped me to file a proper case to submit for 2nd payment link. As for 1st payment link they were waiting on vendor to respond before issuing refund. I had to go thru this process 12 times. Than they decided to over turn 1st payment link dispute against us without any proper reasoning to this decision and said the payment has been made to vendor and to reach out directly to ghost vendor and deal with a solution. 2nd payment link also gets rejected. After 1 month we hear something from vendor saying hey make a new order and I'll fix up my mistake on last order. I was fed up and made it clear, just give me my money back or send me the correct products that I ordered. To my surprise, vendor goes silent for another 2 weeks. Than in the mean time I'm still struggling with customer service and it's the same stupid process. Hard to get a hold off, they don't make any proper notes for the disputes, asking for the same proof again and again and than grantee that the case is solid enough for me to get refund. Out of no where vendor responds and says hey deal with aliexpress customer service and you can collect your refund once you submit evidence. I send the screen shot of our chat to the agents at aliexpress and they said this is solid evidence (once again) and the files are being reviewed by higher ups. So just sit tight and you should hear something in 48 hours. No one responds. So just 48 hours ago I went on aliexpress site, tried so hard but couldn't connect to no agent. Than filled out an online dispute form which the site pushed me to. Than 24 hours ago I get an email which is so poorly messaged saying we can't help you since payment has been made and you didn't have any disputes open to both orders. So try talking with vendor to getting a solution for you. Like honestly, what are these idiots doing? It's almost like aliexpress has no proper way to handling customer complaints and following up with them. THE BIGGEST TERRIBLE WORST EXPEREINCE I HAD TO FACE! I responded back to them saying this is really stupid and I will definitely put my story out there on social media. So my advice to everyone who uses aliexpress, stop using them. They have the worst site ever, no customer service and on top of that a bunch of clowns who have no clue what they are doing there. They have no way to vet the vendors on there and it's just another scam platform for anyone looking to loose their money easily! To aliexpres - it's not over! I'll make sure this get's fixed by you soon!”

Helpful Report

Posted 2 years ago

“I am totally let down by Ali Express -for almost two months the shipping status has not changed - despite items stating delivery in January!!! The customer service link is an absolute con!! You cannot open a dispute or contact an actual human - so you have to go via your PayPal link or however you paid to claim a refund - be aware when you go to purchase an item it STATES A DELIVERY DATE HOWEVER AFTER PAYMENT THAT CHANGES!!!!! DO NOT WASTE YOUR MONEY I AM STILL WAITING FOR THINGS SINCE LAST YEAR!!!! (WHICH WILL NEVER ARRIVE!!)”

Helpful Report

Posted 2 years ago

“Package not received. Neither Aliexpress nor the seller offered any help. Expectation is you pursue the delivery company and when they confirm nothing was delivered and responsibility lies with the seller neither Aliexpress nor the seller help, just keen to close the matter. Save your time and money don’t bother with Aliexpress!”

Helpful Report

Posted 2 years ago

“warning, aliexpess along with the sellers are all scammers and you will not find your right in case you have a dispute. you will suffer unimaginably and you will never find your right. at least do not buy products that cost a lot because they will just steal them politely and beautifully like regular scammers. I made the mistake and bought a sex doll from the AliExpress AYIYUN Sex-Official Store and gave about 550 euros, I immediately realized the seller that he is a scammer because he asked for but also money for delivery while I had asked everything and for everything this scammer kept delivering it in reality nothing had started but unfortunately I had given the 550 euros by bank. when the product came I found over time that it is very poor quality. after I opened a process with aliexpress (dispute) they say it and of course they do not give you a choice they do what they want it was decided by aliexpress that the doll is really of poor quality and to return it and get all the money back .. here we laugh and cry because while I insisted and he had sent it to me from a Czech warehouse, they want me to send it to China !!!!!! ???? that they have seen someone return a product to another country from where you got it and in fact from Europe China ???. for those who know an object of 50 kilos to be sent from Greece to China costs over 500 euros so theoretically they know in advance that I can not do that and of course we are stealing my money. after thousands of messages on aliexpress and message center that everyone assures you that a solution will be found to be sure that they will deceive you all together as a mafia. these chinese are big mafia all over group alibaba. aliexpress and together, give your money somewhere else and do not lose everything like me. you will see a lot of bad and bad reviews in do not pay any attention to good is scam, that was my mistake I had to believe only the people who lost their money from aliexpress and their scam sellers. I hope I helped you not to lose your patience and your money.”

Helpful Report

Posted 2 years ago

“WORST company ever don’t order from them RUN 🏃‍♀️”

Helpful Report

Posted 2 years ago

“don't waste your money .... bad quality made in ...”

Helpful Report

Posted 2 years ago

“Don't order through AliExpress”

Helpful Report

Posted 2 years ago

“This was my first and only time to ever use AliExpress. Website said the item was fully tested and then in conversation with the seller they told me they could not fully test the item. I still don't know if I am getting a refund and there is no one to talk to at AliExpress. Biggest mistake I have made in a long time.”

Helpful Report

Posted 2 years ago

“Biggest cheater ever. They give too much hard time in the return process. I returned an item for refund and even when tracking information says its delivered AliExpress claims it wasn't delivered and that they want "official proof." How can delivery updates on tracking websites not be official? I lost the item and my money just because of these scammers and liars. Biggest liar, stay away at all costs.”

Helpful Report

Posted 2 years ago

“I ordered Li -FePO4 batteries on Ali express four months ago for C$600. After 20 days Tracking said that items is delivered to me, but I have received nothing. I sent many messages to seller and to Ali Express help center for help. But every time there was auto reply:-亲，多去附近邮局清查一下(" Dear, go to the nearby post office to check.") After for months it is clear for me that I am simply deceived. Keep away from Ali Express to order high priced goods.”

Helpful Report

Posted 2 years ago

“CAUTION! ULTRA BIG SCAMERS! Many Aliexpress Stores are helped by Aliexpress to scam you! Be aware! Don't ever buy more than one product by the same store! They always sent the cheapest good only! You could buy 10 goods for 200+€ and if the cheapest one is 1€ they will send you just this! So you paid 200€ for an 1€ item! And Ali will never help you to take your money back! Especially don't buy by DATA FROG NEVER!”

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 2,998 reviews