Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,106 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 12th January 2025

Graeme

620

Anonymous

Anonymous // 01/01/2019

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“Complete scam and fraud platform designed for that purpose. No matter what evidences you upload to show that you returned faulty items, they act blind to rip you off and never refund you. Avoid them. Use Amazon instead. I spent $192 on faulty home thermostats (order#8015780833454241), when i opened a dispute, they guided me to their courier, which collected the faulty items and returned it according to courier tracking, i provided them with the receipt, but AliExpress didn't issue any refund claiming that they haven't received it. Complete scam”

Aliexpress 1 star review on 13th September 2020

Helpful Report

Posted 4 years ago

“Before I think this app is good, I have few orders I haven’t received, I cannot get money back. This app is terrible. I contact the customer service, they cannot help me, they said my order over the protection period. Do I need to check my order every day? Contact seller no response, they are totally scammers. There are sell too much craps and fake product. Customer service getting worse and worse. Do not buy anything from this app. Stay away this scams app and badly customer service.”

Helpful Report

Posted 4 years ago

“Total scam, never back you up when you receive defective items. little chance of getting refund.”

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Posted 4 years ago

“ORDER# 8018187071000693 I was stupid to trust that ALIEXPRESS have customer support. I purchased an item (liquid to coat ceramics for printing on them) and paid 100 USD + 18 shipping + 23 duty . . . Anyway, after I got the stuff and tried them, it didn't work at all. Just a diluted liquid and should go to garbage. I sent a proof to the seller, and after that, he admitted that he sent me the wrong item and that the one I got is for clothes. He offered to resend me the correct one but I have to pay again. I opened a dispute at aliexpress, and waited for 10 days before the seller responded, which he lied and said we sent him the correct item and I that I don't know how to use it. At the same time, he changed the description of the item (FROM Ceramics to Clothes). I sent them all the proofs that he is a liar, cheater,... But they still refund me half of my money after almost a month of messaging them. I will never ever go back to ALIEXPRESS, they are thieves, liars, robots, and they don't give a **** about customers (FAKE PROMISES).”

Helpful Report

Posted 4 years ago

“BAD EXPERIENce ! I placed an order 8007238813445008 on 01.12.2019 and I have not received it until today 09.09.2020. There isn't anyone you can talk to and there isn't any mail address.All you can do is to send a message where it takes a lot of time until you get a response. My package was send back to China with AWB 802127510 and they refuse to return my money or give my package.They send me to Alikafeii Trading Co., Ltd. and they send me back to Aliexpress. ATTENTION:DO NOT ORDER FROM ALIEXPRESS OR ALIKAFEII TRADING CO.LTD. !!”

Helpful Report

Posted 4 years ago

“Terrible experience. Order 8017510130127314 I ordered a Huawei Band 4 Pro fitness bracelet. The seller sent me a woman;s bra! I am a man! I submitted a dispute and requested a refund. The dispute went to AliExpress arbitration. AliExpress arbitration told me to upload as evidence proof photos of package with tracking number, waybill and item sent. I uploaded the requested evidence as proof. AliExpress arbitration ruled against me. Reason? Insufficient evidence proof! No explanation about what was insufficient. No way to appeal, no other channels of communication open. AliExpress protects fraudulent or incompetent sellers. They do no protect honest buyers. Never again.”

Helpful Report

Posted 4 years ago

“After waiting almost two month for shipping,received fake,cheap useless product, after dispute only 50% of money was returned.”

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Posted 4 years ago

“I bought a umidigi f2 and after waiting 1 month I got a phone with a defect camera and no support from this website for compensation”

Aliexpress 1 star review on 8th September 2020

Helpful Report

Posted 4 years ago

“I have not received my art poster that was ordered months ago. Today I received an email asking if I am happy with what I got or should we dispute charges. Aliexpress already took my money Never again”

Helpful Report

Posted 4 years ago

“Horrible shopping platform, from login experience (you need to solve captcha and slide a stupid bar), to shopping, shipping, and the most terrible things is the sellers. Yet forget about customer service. When disputing an even $1 item, they are asking for proof and evidence and argue before issuing refund. Are you kidding me? I have been trying to be calm and positive, but I ran out of patience. Look below few examples: I wrote: "Hi seller, it has been more than 90 days I am waiting for this toy. Summer finished and I feel horrible not to have this fishing toy on every beach visit in summer. Weather is getting cold and I don't want this anymore. Pls issue refund". Seller: "Dear friend, Please don't worry, please feel assured that we will be always responsible for our transaction, we will protect your right well no matter it is in shipping time or not.Could you please kindly wait for it patiently.It is not reaching you by then, please do feel free to contact us, we will find a nice solution for you asap.Best regards". What? After 90 days waiting you are asking to be patient? Where is your commitment? This is another: "hi, one of the chandelier LEDs are not light up anymore. how can I rest of it is bulb issue? How and where can I get the spare bulb? can you provide specification of the bulb model?" Seller: "yes, i will send you led bulbs" Me:"should I do anything? or it will be initiated from your side." Seller after 1 day: "You need to pay the shipping cost" Me: "how much is it? can you pls provide all details and processes in one message? this was is taking long time to know details" No response for another 2 days Me: "Hi, can you pls respond?" Seller: "hi ,i will check it" What the hell is going on here? Why no one cares about my time? Chandelier bulb is broken, there is no details of the lamp, room is dark and it took 1 week and still no one is gonna tell me what..... perhaps, they are gonna send it by normal mail to wait another 40 days! Are you crazy?”

Helpful Report

Posted 4 years ago

“After 3 months waiting, I didn't receive an order. They decided to give me a partial refund. Difficult to communicate, I will never buy anything from Aliexpress.”

Helpful Report

Posted 4 years ago

“It takes usually over 50 days to get your stuff. I got my stuff in a total of 59 days, it wasn't precisely what I ordered, and then I complained to what I thought was Customer Service... but they don't have such thing. It's all just a MAKE BELIEVE! Please get a real good hold of yourself, Alibaba, Aliexpress and China in general is nothing more than a BIG SCAM of selling below average products, also known as "Garbage" and then let the client believe they bought garbage anyway, so what do they expect? If you want quality and full refund, deal with Amazon ONLY! They will always take care of you!”

Helpful Report

Posted 4 years ago

“Didn't receive an order, only got a partial refund after a long time of opening a dispute.”

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Posted 4 years ago

“They cancel orders to which you apply the coupon. Bad customer service.”

Helpful Report

Posted 4 years ago

“One of the cosmetics store is not giving me my eyelashes or refund. I will not stop sending this reviews until I get my money back”

Helpful Report

Posted 4 years ago

“One of the cosmetics store is not giving me my eyelashes or refund. I will not stop sending this reviews until I get my money back”

Helpful Report

Posted 4 years ago

“One of the cosmetics store is not giving me my eyelashes or refund. I will not stop sending this reviews until I get my money back”

Helpful Report

Posted 4 years ago

“Personal Care Appliances Dropshipping Store, an AliExpress trader, claims that the VGR V-095 Electric Hair Clipper originally cost ￡198.25, which is blatantly untrue, as its not worth even £20. They wanted me to return it to China at my expense, costing me more than the thing was actually worth.”

Helpful Report

Posted 4 years ago

“HORRIBLE experience. BIG SCAM. I ordered quality headphones for 24 $ and received a different, very cheap product. An entirely different product with a value of 7 $. After opening a dispute, Aliexpress decided to let the seller keep 12$ ( i have 12$ refund) for a product worth 7usd, and also NOT what i ordered. I will NEVER again buy from aliexpress, as they STEAL from customers. Do NOT buy from aliexpress !! I waited 2 months for my product, did not receive what i ordered and lost half of my money.”

Helpful Report

Posted 4 years ago

“I made a purchase, The seller said they shipped it, It made it to my city then turned around and went back, Never making it to my address. apparently it was damaged in shipping but I was never notified. I asked if they could send a replacement, They replied that I could only get a refund after 30 days after AliExpress "judges it"...Whatever that means. Anyway, Never got my item, I'm out $130 bucks and this company is off my list forever. The tracking tool doesn't work, the customer service link doesn't work, there is no way to contact anyone. This company is completely useless.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,106 reviews