Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,995 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a car item for aliexpress. Seller send the one suitable for Usa and not australia. Upon complaining, the seller ask - is your car right hand side drive. I mentioed that its australia and all cars sold here is right hand side. Even after repeated too and for messages including aliexpress customer team the result was sorry No- refund. I said i dont want refund, i want right product.”

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Posted 1 year ago

“Store No.5877107 soramoore Official Store i have bought for around 300 $ items from this store, and the owner sent half of the items and stole the rest of my money and refused to refund me the money. i added very bad reviews but he deleted all the pages with bad reviews and he re added same items with no people review so he will be able to steel people's money all over again. too bad #aliexpress customer support they refused to refund me, even though i have sent them the bad conversation with the supplier, the bill that i received through the post that shows that i have received 9 items, while i ordered 15. I talked to them more than 10 times, and every time they sugar coated the emails and chat and the result is no refund. so, I believe nowadays aliexpress is not dealing properly with fraud suppliers. which make their customer service very bad and bunch of liars.”

Aliexpress 1 star review on 14th February 2023

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Posted 1 year ago

“Don’t ever buy fm them! I received a wrong hearing aid item. Seller was unapologetic, kept telling me I am lucky to receive a more expensive item but the item cannot be found in their online store! Ali Express did nothing except lip svc. I wrote in 4 to 5 times and all they said was they would revert but none did! Terrible! Nvr gonna use them again! NEVER!”

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Posted 1 year ago

“Deplorable Aliexpress, I have spent US$600 and I got nothing, it was mutually agreed with seller to return the item without tracking information, the seller have received the item back now but no reporting it, this is a scam, my company was starting to spent $3000 per month in part for my business from others seller, I will make sure that no one in my entourage and my business buys anything’s from your scam company, extremely disappointed.”

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Posted 1 year ago

“I received order purchase confirmation on 1/16/2023. Afterwards, only junks keep coming. I can't visit my account due to "password issue", and the "forgot" link never sent a code to my email. I tried different sites to login by using the same email address. One place even declared "invalid email address". Register by using the same email, it refused due to an existing account. The help desk website @https://www.liveagent.com/directory/aliexpress-help-desk-contacts/, all listed means are marked as "N/A". After payment, you swim on your own.... It's a money sucking scam! Not worth a look.”

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Posted 1 year ago

“Grossly over charged for one purchase and now that non-purchase is in dispute. Pricing was a moving feast, kept changing which was confirmed by screen shot. Other orders cancelled and refunded without notice. Good buying experiences blemished by the bad so will be shopping elsewhere in future.”

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Posted 1 year ago

“Placed order on December 23, 2023. It was delivered to an address 300 miles away. The street address was correct. It was just in another town in another state. I sent a message to the vendor "Shop421847 Store", they refused to respond. I contacted aliexpress and told me I needed to wait for the package to be delivered. I informed of what had happened they are refusing to help and the vendor "Shop421847 Store" is also unresponsive to my messages”

Aliexpress 1 star review on 18th January 2023

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Posted 1 year ago

“I receive a damage item and I opened a dispute twice and I had evidence and a picture of damaged items fully opened upon arrival and both times I was refused a refund by Ali express and after begging for a refund from seller, the seller never refunded me and BLOCKED ME from sending messages, this is the biggest fraud and scam I have ever experienced”

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Posted 1 year ago

“The seller sells a industrial trash, the pan was made crooked through the error of producing process. Indeed, these kinds of things can not be sold in China. So they tried to sell it to the foreigners. I opened dispute, the result is that I get half of the refund, or I should return the item at my own cost.I think this is not fair, they don't treat this issue according to the trade regulation, rather politically. This shop is BABK Super 520 Store. Don't buy anything from this shop, the seller is selling damaged goods intentedly.Furthermore, the sellers on Aliexpress have hacked my feedback systems several times, even if the Aliexpress have repaired it, still you can see this is not secure page.And there are many falsified 5 stars feedbacks, which edited in perfect English language with series of pictures one after another.So their sellers can manipulate the feedback system without their notice. My experien is thus that I will never buy things from Aliexpress which is over 200 Euro, if there is a problem, I will not loose too much money.”

Aliexpress 1 star review on 16th January 2023

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Posted 1 year ago

“Don't buy from AliExpress otherwise you will be sorry Ordered Drone for my child and Its was showing hold by custom after a while. With no help from seller I opened A case at AliExpress which resulted In seller favor making me wait for over 1 Month They told me to contact the customs and i did, they could not find any information by the given Tracking number. Even I did told them, That i did not see any evidence from seller and i m the only one who had to proof everything. I had paid for custom like AliExpress charge at the checkout. I lost 890 Turkish lira and child is still waiting not knowing the situation. Buying is easy from AliExpress, When item did not send or come to you. You want be able to do anything”

Aliexpress 1 star review on 12th January 2023

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Posted 1 year ago

“Product shipped was defective. When I opened the package 3 pieces came out for what was supposed to be one. I even sent pictures and they refused to refund. This is what you get when you buy cheap Chinese garbage. Shame on me!”

Aliexpress 1 star review on 10th January 2023

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Posted 1 year ago

“They didn’t send me my whole order only 2 out of 19 items I ordered”

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Posted 1 year ago

“Worst internet shopping experience I’ve ever had ,Ali express will scam you out your money and side with sellers who send you incomplete items. (What’s all that about?) Do not trust this company with your money ,too many dishonest traders over there ,it’s a mine field full of them. Leaves you cold Avoid”

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Posted 1 year ago

“November 28 2022, order #8158771407036052. I bought this item by mistake, and CANCELED it after a few minutes. Seller ignored all my messages and sent me the 2nd item ASAP. So, I paid twice for the same order. I wanted to return it and asked to send me Return Label. Recently I had heart operation and I'm not allowed to use any electrical devices- massagers because it is dangerous to me due my Medical Cardio Stimulator/heart pace maker that stimulating my heart muscle. I still have not opened parcel. I did not used or tried item which I bought and did not ordered. I sent messages to seller & Customer Service. I got link from them "500 Internal Server Error." It is NO BUYER SUPPORT. I can not communicate with Seller and Customer Service web site. It is difficult to find any help. Seller want me to check Operating Error in item, make video of it and provide like evidence. Why I should do it if I bought item by MISTAKE, DID NOT ORDERED & still have NOT OPENED PARCEL? Now What I have to do with 2 useless items? Connect & communicate with Customer Service website IS NOT POSSIBLE. They want only money from you not giving support.”

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Posted 1 year ago

“bought earphones that were defective / called them and was told to wait for new replacement ones and wait time 30 to 45 days / after wait time i texted them wher is my item and got a reply of a sad face / not the way to retain good customer service relation / there are other retailers”

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Posted 1 year ago

“They can do whatever they want. First they promise free returns within 15 days no matter what the issue. Then they change that overnight by limiting 3 returns per customer 🥴 then they force you to spend your own money to return or else you are stuck with that product. The platform and seller plays table tennis with the buyer sending them back and forth like a ball. The seller can be rude to you cause you went to buy their product and AliExpress has no say in it. Seller intentionally provides return address in their native language which is not acceptable in USA for shipping yet AliExpress has nothing to say (solve with seller we are here to take your money only attitude). Upon requesting AliExpress to help get the English return address they reply “if you don’t return the product within time frame we’ll give your money to seller. ‘Your problem seller not giving you return address and we will not do anything except taking your money’”. Not to mention the AliExpress experts that probably don’t speak English nor do understand and are expert in auto response no matter what you are saying. They are also expert in fake promising. In short AliExpress is here to take your money. You got a problem your problem, they are here to take your money that’s it! So do yourself a favor keep your money to yourself 😅”

Aliexpress 1 star review on 27th December 2022

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Posted 1 year ago

“Aliexpress é lixo toxico. Não comprem nada aqui. Se algo correr mal com um artigo, podem mandar fotos,descrever o problema ,eles serão sempre a favor do vendedor e nunca dão um reembolso. Tentem na wish.com, são muitos honestos,rapidos e competentes.”

Aliexpress 1 star review on 26th December 2022

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Posted 1 year ago

“I never recieved the items I ordered.nobody ever gets back to me. I believe it's all a scam.”

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Posted 1 year ago

“Instead of sending my order to California they sent it to Alabama. There is no way to communicate by phone and very hard to find a way to communicate online. Impossible to deal with.”

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Posted 1 year ago

“They put apartment # but not street on my orders. I told them can't be delivered that way & they shipped anyway so I know I won't get the orders.”

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Posted 1 year ago

Aliexpress is rated 1.4 based on 2,995 reviews