Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,066 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,066 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th December 2024

607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a car wash machine price was £15 .. two weeks later I received a screw driver that can be purchased locally in the UK for £2 .. I return the screw driver to the address given by the seller to a returns unit address given by the sellers ... thus cost me £4.75 I then uploaded the Royal mail Recorded proof of postage and ask again for a refund.. Aliexpress are not helpful at all in getting my money returned when you read the Internet you will see that this is a Scam I know of others that have ordered goods through Aliexpress and also been sent the wrong item like a string of beads that cost £1 to buy in the UK instead of a £600 electric bike ,if you go on YouTube look for Aliexpress Scams and you will see that many people have been scammed in this way .. just the same as I have been scammed and Aliexpress don't seem to be doing anything about these scammers using the Aliexpress platform”

Helpful Report

Posted 1 month ago

“https://t.me/vipbbbaaa This online job is a scam I’ve invested so much money into this and I haven’t been able to withdraw no money all this time they keep promising that I can withdraw money but I can’t withdraw no money. Can please someone help me I’ve been trying to get my money back but they not giving me, please someone help me please I need help. Please I’ve taken my mom’s money thinking I can make more money but they **** and I have all the proof you guys need because this is honestly unfair on my mom, i understand I’ve been greedy and didn’t think of my mom can someone please help me get the money back please🙏 They make borrow money from people whilst you are unemployed to finish up their tasks.”

Helpful Report

Posted 1 month ago

“Don't buy from them they never delivered my item I purchased and declined my refund”

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Posted 1 month ago

“in earlier centuries often called Aliexpress CUSTOM' er SERv'ice 8O541O'56 OO -Aliexpress Pho'ne 'N'Umber 8O541O'56 OO the Gunpowder Treason Plot or the Jesuit Treason, was an unsuccessful attempted regicide against King James VI of Scotland and I of England by a group of English Roman Catholics led by Robert Catesby who considered their actions attempted tyrannicide and who sought regime change in England after decades of religious persecution. The plan was to blow up the House of Lords during the State Opening of Parliament”

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Posted 1 month ago

“Ordered a set of 8 torx scredrivers and only 1 arrived, wont accept error and wont refund. DO NOT BUY FROM.”

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Posted 1 month ago

“ordered to them get email delivered but items not here. Do not order from them”

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Posted 1 month ago

“I ordered a tablet laptop from AliExpress, i received an empty envelope, to top that AliExpress didn't want to refund my purchase, it took Days of endless arguing to get refunded, do not waste your time ordering from AliExpress unless you're a gambler.”

Aliexpress 1 star review on 4th November 2024

Helpful Report

Posted 1 month ago

“i have received some items correct and as described but most Items I ordered were scammers and never sent the correct item. I would have to say it is not reliable.”

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Posted 1 month ago

“I purchased 2 inflatables. over 1000.00 both are defective. I notified immediately and sent photos. I have been promised replacements. Only to have a few follow ups and asking for more photos. The most current excuse is now the warranty has expired. It wasn't expired when I filed the complaint and asked for replacements and ALIEXPRESS messaged they would replace. This company has a BBB rating of 1.. so sad. They don't care about non compliance on their company or products.”

Helpful Report

Posted 1 month ago

“Worst customer support”

Helpful Report

Posted 1 month ago

“the product was not like the seller was saying and I need to sent it retour, but to China, not to place, where this came from. Aliexpress promissed paying back the shipping, but I got the message from them, that they will not pay. So I was twice misled : by seller with his trap adv and by aliexpress, who support that kind of seller activity. Expensive lesson for me, but you are warned”

Aliexpress 1 star review on 3rd November 2024

Helpful Report

Posted 1 month ago

“I can’t order nothing as they always say create non Russian account while I live in Romania What the hell”

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Posted 1 month ago

“I am disappointed with the service and communication from this company. My experience has been frustrating, as their customer support has been consistently unresponsive and unhelpful. Their failure to address my concerns appropriately, along with disrespectful responses, only made matters worse. Additionally, despite claims that my package was delivered, no proof of delivery has been provided. I feel let down and will not be making any future purchases due to this poor and unprofessional experience.”

Helpful Report

Posted 1 month ago

“Aliexpress.com supplied a fake tracking number from FedEx, likely hacked and even credit card ( American Express) believed their fake FedEx proof of delivery. Funny, but CC reps thought it was real and asked me to prove that item was not delivered--just not sure who CCs hire nowadays, as this is surely not feasible. But Ali customer service is another level up, completely, anti-customer service: no chance to get money back if something goes wrong. Lost $268 with them, but the lesson was learned-- no more buying from Ali as CC protection is no longer working.”

Helpful Report

Posted 1 month ago

“The worst customer experience ever ! I bought 2 items. First has never been shipped to me. but I was provided a fraudulent tracking number by the seller. I ended up been refunded after a month of dispute and 30 emails back and forth. A wrong, junk, item was delivered for the second item and. Even though the seller has to pay for the return cost, I was asked to pay in shipping cost twice the item value to return it to the seller. AliExpress buyers tried in vain to contact the seller with no response but expect me to bear a shipping cost, I am sure I will never get refunded neither by the seller nor from AliExpress. My first and last customer experience with AliExpress!”

Helpful Report

Posted 1 month ago

“Counterfeit product.”

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Posted 1 month ago

“AliExpress has scammers on its platform, once you spend your money and get sent an empty box, the will not , willing refund you. ALWAYS use a credit card, or be like me An never shop with AliExpress. I received an empty envelope, that a tablet should have been in .”

Helpful Report

Posted 1 month ago

“I'm forever great full to Mrs Bruce Nora who is a recovery agent, I found my self scammed after investing all my life saving and dedication to this broker , my account was frozen and I was unable to withdraw my lost funds I send several mail but still I didn't hear from them, I was battling with this and suggested to post it online , then I came across Mrs bruce Nora who's a recovery agent I saw so many reviews about how their lost Bitcoin or money was recovered back in total, after experiencing scam at first i decided to give it a go i got in contact with her and followed all necessary information and about 96 hours i received all my money in total, finally feild with joy at last If you are having problems with your investment, or you are unable to make a withdraw from any website or broker I will advise you to get in contact with bruce nora 254 @ gmail . com who can help you in recovery all your lost funds back Get in contact with: b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0”

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Posted 1 month ago

“I order a quanitity of one product, it was sort delivered. Messaging with the seller sent me to ask for a partial refund. But the refund/return process just kept saying "oops network issue, try again". The customer service chat bot has no boxes for you to write in and just times you out due to no communication. Customer service A JOKE. Not receiving the correct amount of what i have ordered has created a real headache for me and there really is not a way to comminicate with Aliexpress.”

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Posted 1 month ago

“This entire company is a joke. Fake products, fake sellers, the entire thing is fake.”

Helpful Report

Posted 1 month ago

Aliexpress is rated 1.4 based on 3,066 reviews