Aliexpress Reviews

Name: Aliexpress
Rating: 1.42

1.4 Rating 3,172 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,172 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 1st February 2025

632

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a $300 item from their website. They said they shipped it to the wrong address and it has not come back so they cannot refund my money. Then, they sent me a fake Fed Ex tracking number. I hear they have sent fake Fed Ex tracking numbers to many people to show delivery but no one checks the "deliver to" address. They just see delivered and do not check to see delivered where. This scam has probably won AliBabba / Ali Express millions of dollars from shoppers who were unaware of this company's reputation. I don't know how they have been allowed to stay in business after ripping so many people off. They are a Chinese Company. Very dishonorable company and very dishonorable people working there.”

Helpful Report

Posted 1 month ago

“There is a reason this company has such a low rating ....their products are cheap because they are trash....I sent two items back ..even thou they had agreed to pay me the refund ..but they never did and finally put the refund on freez...and the customer service are a 3rd party and have no control over AliExpress ....so do yourself a favor and stay away from this fraudulent company ....”

Helpful Report

Posted 1 month ago

“Terrible customer service, I am waiting for the refund over 35 days, I didn't receive my package.”

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Posted 1 month ago

“I recently started purchasing here. and thought wow fast shipping considering the items come from out of country. Then I had an issue with 3 silicone bag items defective and creased because they folded it so small to fit in a small bag. I made a complaint and they responded with we can submit for partial refund. I waited for a week and then to get denied that. And was told that they have to package it that way. and nothing they can do, for me to use a heater. RUDE. i was even willing to take a loss and get partial credit to keep damaged items.”

Helpful Report

Posted 1 month ago

“I ordered an item, and due to delays they sent a notification for me to ask for a refund,when I requested a refund their customer services asked me to prove i didn't recieve the item, which is insanely ridiculous, anyways trying to close my account but can't due to pending items that they will not deliver”

Helpful Report

Posted 1 month ago

“If only I could give negative stars. I would. SCAM, SCAM, SCAM!!! Do not buy from these guys!!! All they do is take your money!!! You’ll buy products and never receive them. Don’t do it, for the love of god spend your money elsewhere!”

Helpful Report

Posted 1 month ago

“AliExpress has proven to be utterly unreliable when it comes to conflict resolution. If things go wrong with your order, they conveniently step aside and push you to "deal with the supplier" yourself. Their chat support is a joke—after briefly looking at your case, they respond with something like 当前服务已结束 (translation: "The service has ended"), and that's it. No further communication. They’ve completely stopped responding to me. I'm now out hundreds of dollars, and AliExpress refuses to take any responsibility. Honestly, you're better off throwing your money away at a casino—you might have more fun losing it there. Their customer service deserves an A+ for being the absolute worst. Save yourself the frustration and stay far, far away. Share this post to warn others before they make the same mistake!”

Helpful Report

Posted 1 month ago

“I am frustrated customer …I have received all your items last evening & am dissatisfied with some items but I have problem activating Return & refund process ! 1. Your system is Faulty as it pops out "sorry you can't request refund/return for this order." There is no way to communicate to someone as there is no feedback channel .. 2. No Helpdesk 3. No Feedback email (for communication) Only robots that spews useless repeat messages unrelated to the issue ( ref No 1) Zero Customer service, as all your resources are focused on sales and marketing with zero on after sales service Customers are stuck with purchases as there is no means of communicating your issue...shocking ! I will now revert to using others like Amazon, Lazada & Shopee!! Angry Customer”

Helpful Report

Posted 1 month ago

“I revently orderd the 1875 to 2025 150 home ireland rugby jersey it cost me 30.75 i got an email saying that i got the jersey i saw red and i semt them an email to say i did not recive it yet i cant send a photo as i did not receive the pakage how dare they treat people like this im due to get the pakage on the 4/1/2025 its an absolute disgrace im fuming.”

Helpful Report

Posted 1 month ago

“I ordered six storage containers. They arrived and four of them were broken/damaged. I contacted Ali Express who informed me that I could have a partial refund OR I could return them at my own expense. I agreed to the partial refund. They then offered a sum which only covered two of the items, which I rejected. Every time I contacted them, they took ages to reply. Eventually they agreed to refund the amount to cover the four broken items. However, I then discovered that they had "refunded" me in the form of a "bonus" which could only be redeemed on Ali Express! I asked them to send the refund back to the method of payment. They refused. I left a review on TrustPilot saying essentially this. I've just had a reply from them saying yet again that they can't refund me, and I can only have this "bonus". Please do NOT give these people your money. They are quite happy to send you absolute junk, and to leave you out of pocket to either pay to return useless items to them, or be given a "bonus" which goes straight back into their coffers. They are a disgraceful, dishonest and shoddy group who are quite happy to rip people off blatantly. Please steer clear.”

Helpful Report

Posted 1 month ago

“I was naive enough to believe that investing with a platform that allowed me to control the keys and seed phrases would keep my wealth safe. But, after a few months, I was horrified to find that around $885,000 had been stolen without any possibility of recovery. The platform's relentless pressure to invest more only made matters worse. Thanks to Mrs. Doris Ashley's skilled assistance, I was able to recover my funds within just three days. If you've experienced similar losses, don't hesitate to contact her at Email: dorisashley71(@) gmail com WhatsApp at +1--(404)--721--56--08.”

Helpful Report

Posted 1 month ago

“AliExpress: Scams, Lies, and Missing Deliveries I recently had one of the most infuriating experiences with AliExpress, their sellers, and the shady shipping company Cainiao in France. I ordered several items, but none were delivered. Despite countless refund requests, AliExpress kept demanding "proof" — a stalling tactic. I reached out to Cainiao, the so-called shipping company, which conveniently only partners with AliExpress. Their response? The items were sent back to China. Total scam. To make matters worse, the sellers — who are responsible for approving refunds — were completely unhelpful. After nearly three weeks of frustrating back-and-forth and repeated denials, I finally mentioned filing a police report. Suddenly, most of my items arrived, except for one, which they still claim was delivered. It wasn’t. This whole ordeal was a nightmare. I will NEVER buy from AliExpress again and urge you to save yourself the headache — avoid them at all costs.”

Helpful Report

Posted 1 month ago

“Now sellers are deleting review of the customers! Aliexpress itself and almost all sellers are greatest scammers and frauds. My review got deleted by a fraud seller after one day! Such a disgrace.”

Helpful Report

Posted 1 month ago

“Fine when it works, but any issues are dealt with by non -English speaking persons and so go against the consumer. Case in point, ordered an item, package arrived with totally different item. Requested refund, was declined as item was delivered. Escalated with evidence, refund agreed subject to returning item, return postage download didn't work so requested they re-send, refund was then declined. Two further weeks of back and forth and as they cant read English, don't read previous notes and despite proof being provided and refund agreed they still wont refund!”

Helpful Report

Posted 1 month ago

“I ordered $151 in merch. They printed my addy wing on the label so it was all sent back to them. I never received any of it. They won't refund my money! They froze my account & won't refund or resend with the right addy. PayPal didn't do anything either! DO NOT BUY FROM HERE!!!”

Helpful Report

Posted 1 month ago

“During the several months that my deposits were kept, I never received a call or email from their customer support department. Their blatant lack of credibility led me to conclude that this business has also defrauded a lot of other people. I was able to access my account and money after I contacted Mrs Bruce Nora, who is a recovery agent. If you are in a situation like this, get in contact with:: b r u c e n o r a 2 5 4 [AT] gmail . c o m Whatsapp:: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

Helpful Report

Posted 1 month ago

“I will NEVER buy anything for Aliexpress ever again. I ordered $60 Christmas Sweaters for a company party, they were promised by the 10th and today is the 15th and i have not received them yet. I ordered them a month ago! This is unacceptable! I dontbeven need them anymore since the Company Christmas Party was yesterday. It upset me because I also boaught one for my friend as a surprise and I feel like I let her down. I was really looking forward to wearing the sweaters together.”

Helpful Report

Posted 1 month ago

“Just stay away, full of scamming sellers who have multiple accounts and attach the same order and tracking numbers on 2 separate orders from 2 separate accounts so it looks like something is delivered when it is not, had this happen to me, Customer service is aware of these scams and are complicit. They ask for documentation from USPS that you cannot possibly get because the false tracking number says delivered when only one order is delivered and they put the same tracking number on the second order that is not,quite the scam.Never again, Just given canned response, bot emails with no real investigation, I would strongly suggest taking your business elsewhere unless you have money to give away to China”

Helpful Report

Posted 1 month ago

“NOT WORTH THE SAVINGS I tried to buy an outdoor shed since their site listed it cheaper than other sellers. After several days without a tracking number, I emailed them to check on the status of my order. I was told the item was on their shelves, but they couldn't reach it (WHAT?) and I should cancel the order. I pointed out that their listing mentioned 83 units available, though now at a higher price, to which they replied "it's out of stock". Interestingly, they never notified me or refunded my purchase until I reached out to them. I received the refund approximately a week after that. I repurchased the same item from another seller on their site and the exact same thing happened. It seems to me that this is a way to just collect your information, and use your money for several weeks. I regret using the site; I don't think it's trustworthy or worth the savings.”

Helpful Report

Posted 1 month ago

“Beware as it turns out that the buyer insurance is worthless!! I made a number of online purchases that were delivered as per their orders but there was one that did not arrive. When I declared a dispute for a refund, I was told that period to lodge the dispute has lapsed even through the reminder message indicated that there are still 15 days left. I have lost about USD120 due to non delivery. Will not use them again as they cannot be trusted.”

Helpful Report

Posted 1 month ago

Aliexpress is rated 1.4 based on 3,172 reviews