Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,241 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 7th March 2025

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite possibly the most ignorant, shocking and truly disappointing customer services I've ever had the misfortune of attempting to communicate with. Had trouble with last 3 orders, last one didn't arrive. Seller didn't want to know, Customer Services at Aliexpress wasn't interested. Sick of trying to communicate. Stick the order where the sun doesn't shine, I won't be buying anything else or using that account ever again.”

Helpful Report

Posted 2 months ago

“I've opened up 3 disputes for a refund on Aliexpress website about this horrible wig. They refuse to give me a refund! I ordered a 16 in wig. Though this one says 10 inches and it has no style to it. It doesnt even look like the wig in the picture. I would never purchase a wig the same length as my hair. Last year I bought wigs from this company. They did the same thing. Sent me 3 wigs that werent as the description. I was able to use two of them. Even though they weren't the lenght I paid for. The 3rd one I gave away when they insisted I wasnt eligible for a refund. Being that they say there was nothing wrong with the wigs. This time I'm demanding a refund!! The 1st one is how it should look. The next 3 is what they sent I've opened up 3 disputes for a refund on Aliexpress website about this horrible wig. They refuse to give me a refund! I ordered a 16 in wig. Though this one says 10 inches and it has no style to it. It doesnt even look like the wig in the picture. I would never purchase a wig the same length as my hair. Last year I bought wigs from this company. They did the same thing. Sent me 3 wigs that werent as the description. I was able to use two of them. Even though they weren't the lenght I paid for. The 3rd one I gave away when they insisted I wasnt eligible for a refund. Being that they say there was nothing wrong with the wigs. This time I'm demanding a refund!! .I've opened up 3 disputes for a refund on Aliexpress website about this horrible wig. They refuse to give me a refund! I ordered a 16 in wig. Though this one says 10 inches and it has no style to it. It doesnt even look like the wig in the picture. I would never purchase a wig the same length as my hair. Last year I bought wigs from this company. They did the same thing. Sent me 3 wigs that werent as the description. I was able to use two of them. Even though they weren't the lenght I paid for. The 3rd one I gave away when they insisted I wasnt eligible for a refund. Being that they say there was nothing wrong with the wigs. This time I'm demanding a refund!! I've opened up 3 disputes for a refund on Aliexpress website about this horrible wig. They refuse to give me a refund! I ordered a 16 in wig. Though this one says 10 inches and it has no style to it. It doesnt even look like the wig in the picture. I would never purchase a wig the same length as my hair. Last year I bought wigs from this company. They did the same thing. Sent me 3 wigs that werent as the description. I was able to use two of them. Even though they weren't the lenght I paid for. The 3rd one I gave away when they insisted I wasnt eligible for a refund. Being that they say there was nothing wrong with the wigs. This time I'm demanding a refund!! The 1st one is what I purchased. Tne next 3 is what they gave me.”

Helpful Report

Posted 2 months ago

“Worst customer service ever. If you will get a broken or wrong item it is your problem. For a refund you will need to send it back to China and hope that the seller will get it and mark that all is fine otherwise you can forget your money”

Helpful Report

Posted 2 months ago

“I bought what I thoughtwas a 14 inch laptop. The courier delivered a package which turned out to be a cover which I assume to be some sort of tablet. Therefore I have been defrauded by the seller and in ntrying to geta refund from Aliexptess I have been given the run around. I have explained the same thing several times and they keep asking me fpor proof - yes a package was delivered but not the item I paid for. I now want the sellers details so Ican submit a police report for an investigation into criminal charges. This also has not been forthcoming. I have supplied a delivery confirmation image - supposed to be a 14 inch laptop (you decide because they can't).”

Aliexpress 1 star review on 3rd January 2025

Helpful Report

Posted 2 months ago

“Spent $115 on camera the seller sent me fictitious tracking number and Aliexpress refuses to do anything about it.”

Helpful Report

Posted 2 months ago

“Recently purchased two phones from aliexpress, one turned out does not work in the U.S., the second was a used phone in a new different brand case. There really is no customer support. I just had to take the loss. The Chinese vendors have no respect for U.S. buyers, the just want to separate you from your money. I think it is worth buying inexpensive products, so if you take a loss it will not be a big one.”

Helpful Report

Posted 2 months ago

“No help at all with undelivered items . Three separate items all large not delivered. They sent pictures of the delivery for all three orders. All three pictures were exactly the same- a small envelope and all three items were large. No help resolving issue. Too bad so sad attitude”

Helpful Report

Posted 2 months ago

“Aliexpress quickly processed my payment. They have failed to ship the product I ordered and have not responded to my shipping inquiries.”

Helpful Report

Posted 2 months ago

“Package never arrived, Ali Express marked the package as delivered. When I contacted them and provided security camera evidence that the package had not been delivered on the day that they stated, they still refused to provide support, kept closing the ticket.”

Helpful Report

Posted 2 months ago

“FRAUDULENT, FRAUD, FRAUDULENTLY, DISHONEST, DISAPPOINTING, FRAUDSTERS, FRAUDS. The carriers that they have deliver your packages send fake pictures stating that they delivered to your door and AliExpress agree 100%with the carriers. THIS IS AN INSIDE JOB ACTIVITY!!! Never Again will I order from this company!”

Helpful Report

Posted 2 months ago

“I invested $17,500 here to trade based on their signals. The scammers provided me with videos of real trading based on signals, as well as screenshots of PNL. I was eager to earn the same, so I fell for it and invested the money. But I didn’t know that I was dealing with a fake broker, not a legitimate one. As it turned out, the scammers just took my $17,500 and then stopped responding and i got so worried about it, so I decided to share it out to my friends, before a friend of mine directed me to Mrs. ''' Morris Meihua '''.. she was the one who helped me recover all my lost both my profit and i was so glad, yo can also reach out to them if you are being scammed before or even finding it so difficult for you to withdraw the money which you have invested on any broker, they can help you out.... Kindly reach out to the details below.... WhatsApp: + (1) 559 -214-9914 Email: ( m_o_r_r_i_s_m_e_i_h_u_a_ ( @) g_m_a_i_l_.c_o_m ) ......... They are so fast and reliable%100..”

Helpful Report

Posted 2 months ago

“Beware of Potential Scams on AliExpress I've purchased several items from AliExpress over time, and while shipping times can vary, I’ve generally had good experiences. However, my recent purchase has left me extremely frustrated and disappointed. This is the first time I’ve been scammed on the platform, and I want to warn others. The seller sent a small package to a different address within my zip code, claiming it was delivered to my address. Since USPS doesn’t provide street names or house numbers, I initially assumed the package was stolen. After investigating with USPS, I learned that the package was never addressed to my home. It was only 0.76 lbs, while the item I purchased should have weighed at least 10 lbs. Despite presenting USPS documentation showing that the package wasn’t for my address and that the weight didn’t match the description, AliExpress sided with the seller and denied my refund request. This was incredibly frustrating, as I provided clear evidence of the issue. I strongly advise others to be cautious when buying from AliExpress, especially if something seems off. The platform's customer service was unhelpful, and it’s clear that some sellers may try to exploit buyers, or aliexpress is taking part on the scam since all the have to do is ask the seller to present the weight of the package and street name of delivery confirmation.”

Helpful Report

Posted 2 months ago

“They are frauds, liars and thieves: I purchased an item for $123. It was a village house (tattoo house) and was shown with a light. When I got the house there was no light and the item was broken. I immediately took photos and contacted the seller Kafu House. They apologized for no light and offered $10 to go buy my own light and sent it immediately. They told me to try and fix the house and if it was not fixable they would return my whole amount and provide free return shipping. I said I would try and fix the item and if not I would want a full refund and to return the product. They very nicely agreed. When I glued the pieces back on the house they just fell right back off and of course this makes the house unusable. I sent them a message that I did want to return as we discussed and then they blocked me. I contacted Aliexpress (the fraud company) and they told me to contact the seller. I again, explained that I had been blocked. I sent them photos of the broken item, screenshots of the Kafu house conversation where they said if I could not fix to my satisfaction they would refund my money and photos of me being blocked. I then got an email saying pretty much tough luck and that I had been reimbursed $10. I think this is the scam. They do not include the whole item and then offer you a very small amount back for the missing piece. They promise to reimburse if you cannot fix the item and then they block you. Then Aliexpress says you have already been refunded. How do they figure $10 covers a broken $123 item. Fraud, Fraud, Fraud. I have contacted the online chat 4 times and each time they say they will take care of it and then I get a denied email and no way to contact them except through the chat that just takes you right back to where you started. Tonight I have a screenshot of the chat person saying Yes, I would receive my refund in full and immediately upon believing them and ending the chat I get an email saying too bad, no refund again. So I even have Aliexpress saying I would receive full refund, Kafu House (the seller) saying I would receive full refund and still they continue to play the FRAUD game.”

Helpful Report

Posted 2 months ago

“I wish i could give them zero stars. They are just your usual sino scammers. Sent an item back with a 'guaranteed refund' Well >50 days later and countless messages on their utter sh1te customer service portal and nothing, just constant we will get back to you in 48 hours blah blah. Appeal rejected for unspecified reasons, despite item having been returned as they requested and on their shipment label. Annoyingly used paypal and they were also utter rubbish, so ive stopped doing business with them as well. Just go to ebay etc, prices are similar and you wont get scammed by these cnuts”

Helpful Report

Posted 2 months ago

“So, the issue with AliExpress is that they are just a host company that has multiple "companies" that the site hosts. The problem is that they are NOT all trustworthy. I ordered a Lego set for xmas through the MOC Superstore on AE. They delivered it. To the wrong address. I reached out to the shipping company who said it was the seller's problem. Reached out to MOC - messages unread - STILL unread since Oct.! Reached out to Ali Express who said that because it was delivered there was nothing they could do - despite it being delivered to the WRONG address!!! I even reached out to PayPal which I paid through and they denied the claim because they said AE said the item was delivered and there was nothing they could do. I've been fighting this for MONTHS. If your item gets lost, don't expect a refund OR sympathy (despite the delivery guarantee mentioned on the site).”

Helpful Report

Posted 2 months ago

“I will never buy anything from this company again. They are scammers. Only want to take your money and not send the products that you purchased for Christmas. Very disappointing”

Helpful Report

Posted 2 months ago

“Scam company take money and do not send products”

Helpful Report

Posted 2 months ago

“Sent wrong item. Refund refused.”

Helpful Report

Posted 2 months ago

“I didn't received my order till now. Yesterday I received notification from your courier service provider (IMILE) that. The order is delivered but I didn't get my order for queries I called them. But no response from their side.”

Aliexpress 1 star review on 24th December 2024

Helpful Report

Posted 2 months ago

“Stay away - scam company! Will never buy from them again. They provide fake tracking number and hold your money. Don't purchase through PayPal either since they won't do anything... Only use credit card so you can at least get your money back through your financial institution.”

Helpful Report

Posted 2 months ago

Aliexpress is rated 1.4 based on 3,241 reviews