Aliexpress Reviews

Name: Aliexpress
Rating: 1.42

1.4 Rating 3,172 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,172 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 1st February 2025

632

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From last 6 orders 2 deliverd 4 lost one send back. Aliexpress use evri in uk So acount delated app uninstaled No more revenue from me bye-bye Aliexpress”

Helpful Report

Posted 2 months ago

“do not respect delivery times and refuse to reimburse. I won't have my Christmas gifts in time.”

Helpful Report

Posted 2 months ago

“Courier delivered to a public place not my home and item disappeared, in UK there is the Consumer Rights Act 2015. If the seller used a courier, they should chase the courier to find out what’s happened to your order - it’s not your responsibility. aliexpress ignores and will not replace or refund”

Aliexpress 1 star review on 27th November 2024

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Posted 2 months ago

“Nasty allow scam artists to advertise wonderful deals. But after they get your money, the seller goes offline. Non-existent! For some reasons stay off the radar by showing GPS they delivered some worthless package. Have security cameras showing, a thin "envelope" type package delivered, when in reality package is much larger, and garbage was delivered! Aliexpress, in my dispute claim, demands I show proof package was not delivered!!!!! Though I uploaded camera's security footage showing scam in progress, they still side with seller who suddenly becomes invisible online! Check out the delivery guy tiny package in hand! Should have consist of 2 Cellphones 2 matching cases. You see a thin package of just 1 phone case in his hands ( which by the way, was a smaller version and incorrect order ) just to show that "something" was delivered! I lost my order for 2 cellphones and 2 matching cases..and Aliexpress wants PROOF from me to show that I did not receive the order!!!!!!!!WTF! ....Sorry they will not allow me to show the delivery guy with the miniscule package in my hand!”

Helpful Report

Posted 2 months ago

“Nasty allow scam artists to advertise wonderful deals. But after they get your money, the seller goes offline. Nada! Non-existent! But for some reasons stay off the radar by showing GPS that they delivered to your home some worthless package. I have security cameras showing basically, a thin "envelope" type package delivered, when in reality your package is much larger, and garbage was delivered! Aliexpress, in my dispute claim, demands that I show proof that my package was not delivered!!!!! They can only be complicit, even though I uploaded the camera's security footage showing scam operation in progress, they still side with the seller who suddenly becomes invisible online, not communicable...just vanished in thin air! Check out the delivery guy and the tiny package in his hand! Which should have consist of 2 Cellphones and 2 matching cases. You see a thin package of just 1 phone case in his hands ( which by the way, was a smaller version and incorrect order ) just to show that "something" was delivered! I lost my order for 2 cellphones and 2 matching cases..and Aliexpress wants PROOF from me to show that I did not receive the order!!!!!!!!WTF!”

Helpful Report

Posted 2 months ago

“they are really ignorant people. they do not listen to customer. if you have an issue with them they are going to listen to your issue and try to resolve rather what they think they follow that. really dumb people.”

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Posted 2 months ago

“they are telling me the 3 items i had ordered have been delivered by they are nowhere to be seen and are wanting me to proof i haven't had them AVOID these con artists”

Helpful Report

Posted 2 months ago

“!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!”

Helpful Report

Posted 2 months ago

“If I could give 0 stars I would If I could give 0 stars I would. I never received an item from 2 separate orders. Also when dealing with customer service, it's more useful to find the nearest inanimate object for help to fix your problems. When I did contact customer service they asked for my order number for each order I placed and I realized THEY ARE THE SAME. Not sure how that's possible as they were placed at two weeks apart. They denied my refund because they said my items weren't paid for. Then when I sent them my order number I already sent them 5 times they apologized and said they will request a refund. All that did was reset my 48 hour refund time I was already waiting on from the previous chat. They will not help whatsoever. I asked to cancel all items and be refunded for everything and they said they can't because they're shipped (one order hasn't even been in transit) By far the worst customer service and company I've ever dealt with in the 32 years I've been alive. I'd suggest Temu over this, at least you'll EVENTUALLY get your items. This is the biggest scam of a company I've seen. If you're waiting on a refund, just go ahead and dispute them to your bank. You'll save some time unless you want some proof of how huge of a scam artist this company is. Lol Sad they are literally stealing items from children as that's all I bought were toys for my son's bday and Christmas. Do NOT use this company for anything. Any cent you spend is just giving them your money or letting them borrow it until you dispute it with your bank.”

Helpful Report

Posted 2 months ago

“They couldnt even process a small order -their staff has big trouble with simple English.”

Helpful Report

Posted 2 months ago

“Ordered Convection Oven, sell page showed 20 available, shipped from US Location & promised fast shipping. After many days with no contact I sent message requesting update.More stalling, then finally a reply; “Sorry Item not in stock – Refund started”. After several days I verified the refund. Found a different seller who showed 10 available, shipped from US Location & promised fast shipping. Same story, stall, no contact then “Sorry Item not in stock – Refund started”. Tried to contact AliExpress to complain, very difficult process, everything is by chat. Whenever I asked a tough question, they shuffeled be to a new C.S. agent and I had to start all over. Finally at Customer Service suggestion, I found a different seller and messaged them to comfim the “30 Available” was correct & they could ship to me from US Locaton. After they verified, I ordered, then same stall. After 3 or 4 days I asked for update. Response was; “We will contact the logistics provider for you”. Three days no response, I ask again. Response was: “We will contact the warehouse for you”. Finally after anther 3 days I insist on status they repond: “Sorry, our goods cannot be delivered to your address“. This has got to be some sort of Ponzi scheme. I’ve been told that AliExpress holds the funds until transaction is completed. If this is true, it makes me wonder if some of these sellers are real or just ghost sellers setup by AliExpress to hold funds as long as possible & then use other order funds refund first order. “Once is happenstance, twice is coincidence, three times is deliberate action”.”

Helpful Report

Posted 2 months ago

“Regarding my inquiry about order: 8193324498169734. Can you please give me a status? I posted i complaint some 10 days ago. You promised an answer within 3 days. In Dutch: AliExpress reageert NIET, ondanks toezegging! Car radio console crashed binnen garantietermijn. Leverancier Pxton Car stereo player store reageert niet op mijn chatberichten! Weigeren elk contact ook via Whatsapp. Schandalig! Ik heb gewoon een jaar garantie. Dat wil ik dan ook hebben. Ik heb nu een nieuwe bij een andere leverancier moeten kopen, omdat ik anders mijn auto systemen niet kan bedienen. Ik wil mijn geld terug! Helaas nog steeds niets van AliExpress mogen ontvangen. Ze reageren ook NIET op mijn mails!”

Helpful Report

Posted 2 months ago

“AliExpress sends defective products and forces customers to return them, otherwise, they won't receive a refund. They do not value their customers and are causing them stress. It's shameful.”

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Posted 2 months ago

“I am extremely grateful to the team of rosehoover 90 ( a-t ) gmail . com for their exceptional services. Despite falling victim to a significant scam, their dedicated team successfully recovered my funds. Their extensive knowledge and expertise in dealing with online fraud cases are highly commendable. I highly recommend their services to anyone facing similar challenges, contact details. Email:: rosehoover 90 ( @ ) gmail . com. WhatsApp:: +1 ( 301 ) ...409... ....2753.......”

Helpful Report

Posted 2 months ago

“I bought an emszero body sculpt machine with RF handles and got it on a 1.1 sale for 57% percent off. With a coupon for an additonal 80 off. It was an amazing deal and seemed too good to be true. Well, it was definitely a scam and too good to be true. They processed the payment on my credit card. Then two days letter they sent me a message on whatsapp saying the payment I made was only a deposit and I needed to pay an additional $420.00. I told them there was no mistake made and I paid what was due via alliexpress. I told them I would report them and the scam they were pulling. Do not trust buying on this site, because the sellers are very shady and this happens often. I was so sad, as I really wanted that machine. I waited for years to get that sort of price, but feared it was too good to be true. They told me if I was unwilling to send the additional 420.00, then I needed to cancel the order. Not sure Alliexpress will do anything about it. I am not certain I will ever buy via alliexpress again either. This has really burned me. Beware! Many scam sellers are on this site and if you think the deal, even a sale is too good to be true, then it more than likely is. Order number 8195223552609618.”

Helpful Report

Posted 2 months ago

“This app is real scammer This app is real scammer. They give you one estimated delivery date, 80% of the case the orders don't come , but when you ask for your refund they just answer you that order is in transit and you can not get your money as a proof they give you fake tracking number what shows that order is somewhere ( of course not in the correct country) and of course if you check this tracking number you will find out that is FAKE and even you send all this to support and they agree that seller is scammer ............. still you never get your money ! NEVER ! The are just scammers !”

Aliexpress 1 star review on 20th November 2024

Helpful Report

Posted 2 months ago

“Ordered 2 orders 3 days apart. Received the first order , but not the second even though it said delivered. Contacted them and they insisted it was delivered and would not resend or refund. NEVER AGAIN will I order anything from AliExpress.”

Helpful Report

Posted 2 months ago

“This is the most awful buying experience I have had! I bought a couch, they claim “fast delivery.” I never received the couch and after numerous messages to both the seller and AliExpress my money was not refunded. This left me with no couch since I would need the funds to purchase another. The holiday is approaching, I have family visiting and I have NO couch. Their “ buyer protection,” IS BULLSH*T! I will never buy anything overseas again! 😢”

Helpful Report

Posted 2 months ago

“Dont buy from ali express. I ordered an item and was not delivered to my address. I even doubt that the tracking number they provided to me is correct. Never received the item. Worst, they would not refund immediately. Contacted seller and ali customer service but would not badge for giving my money back.”

Helpful Report

Posted 2 months ago

“I am only leaving one star to get into this box. I ordered a fishing vest in May for Fathers day in June. I contacted the company several times via email - they did not have my street address so I never received the gift. No credit, no gift. Never again.”

Helpful Report

Posted 2 months ago

Aliexpress is rated 1.4 based on 3,172 reviews