Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,002 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's definitely a scam. They sent the wrong size and print of the product i ordered and will ask for shipping payments if you want to return it. Never using Aliexpress again.”

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Posted 4 years ago

“Its just a scam. Stick to amazon or ebay.”

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Posted 4 years ago

“Stay clear! They did not send the product I bought. Customer service site was unusable.”

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Posted 4 years ago

“I spent a lot of money on Aliexpress but Aliexpress help sellers as cheaters took my money. They sent wrong size/colors and sometimes they sent my order with some missing pieces. When I opened dispute Aliexpress asked me to return the goods and pay for the shipping to China, that’s stupid because i bought something for maybe $5-$10 but they asked me to pay for $30-$50 for shipping fee? I am so mad at them and would never shop on Aliexpress from now on.”

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Posted 4 years ago

“I will stop using AliExpress. Items arrive late and they aren't the items I have ordered. Horrible quality but what's worse is the non existed customer service! Never again.”

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Posted 4 years ago

“Glasses arrived broken. Seller wants me to,pay return shipping.”

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Posted 4 years ago

“Buyer beware! I have just received an item in damaged conditon. And have a terrible time getting a fair refund of the damaged item. Aliexpress is asking me to pay for part of the cost of the damaged item. How is that even a possible resolution??? Or pay shipping cost of item back to the seller for a full refund. Uncontactable, non existent customer service. In particular, please beware of buying from this seller https://a.aliexpress.com/ttFF6VFw”

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Posted 4 years ago

“HORRIBLE quality goods. HORRIBLE Customer Service. NOT worth your time or money. If I could give a minus 5 stars I certainly would! NEVER, ever will I order from them again!”

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Posted 4 years ago

“Not even worth a star. First and last time using it. Item was supposed to be delivered on a specific date. Prior to the actual day, i received a email saying item has arrived in my country using china airline. Gonna spread negative re,arks about this con and scam online through word of mouth and social media...”

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Posted 4 years ago

“I am leaving AliExpress for good now because this site have now went from good to useless and worst. Recently I purchased a product, to be delivered from Spain. The product never come even after 2 months. The seller doesn't feel responsible and gives fake answer. Sent from Spain--NO Sent with DHL according to AliExpress- Fake. The number is fake Seller says Sent with economy shipment- Fake, the shipment tracking is never updated. The dispute is not handled fairly by AliExpress and there is stupid bot when trying to contact them. It is impossible to contact AliExpress now. Why would we buy from Spam, who can't be contacted. My money is lost with nothing delivered. So I recommend everyone to avoid this spam. Not delivered”

Helpful Report

Posted 4 years ago

“attention no customer service worthy of the name I ordered a refurbished Iphone 6s from Aliexpress. The package arrived in my mailbox, and the horror when I opened my locked box the package had been opened by I do not know who and the iPhone was no longer in the package. Aliexpress refuses to reimburse me and tells me to make do with the post office. I do not recommend ordering expensive items from Aliexpress because in the event of a problem, this merchant completely accepts no responsibility.”

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Posted 4 years ago

“Took 6 was to receive 6 glasses. They were shipped in styrofoam only and were shattered. Still waiting for response. Never again. Other order not received.”

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Posted 4 years ago

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Posted 4 years ago

“This company is incredibly cheap! I ordered a bunch of 15 sheets of japanese paper...all fake! It is an awful copy of japanese patters. And worst, the sheets have a horrible chemical smell! And my review is not accepted....I receive a message this service is unavailable...trying again...”

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Posted 4 years ago

“I have bought japanese paper. All fake! Not japanese at all...the quality is AWFUL, and the paper has a horrible chemical smell...not recommend Ali Express at all.”

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Posted 4 years ago

“Did not receive item, and the dispute service is a joke. You have no real way to actually contact aliexpress directly. The sellers are not shipping items. It has become really bad. The ratings for the sellers are not being posted so you end up taking a chance. Then they want you to wait 60 day be for you file a dispute, only to wait another 30 or so days for a decision on whether they will decide to send you back your money.”

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Posted 4 years ago

“...--5 STARS REAL TALK!!!! I placed an order for a drone 11/20/19. Post office claims that the address to be delivered was half way across the country. And of course because of privacy laws they cant say where. These guys are good....at scamming! No customer service. Double talked me, sent email saying drones tested unacceptable, but yet sent package that tracking said came to me, but was delivered on the east coast. I'm in the midwest! Luckily I payed through paypal!! So they are going to bat for me. USE PAYPAL!!! They'll get tired of flipping the bill and put em outta business!”

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Posted 4 years ago

“I don’t want to even leave a one star rating as Aliexpress customer service doesn’t rate at all!! Utterly unprofessional and customer service non existent. My mother returned her faulty phone and received no refund as it was apparently ‘lost’ in transit. So nearly two years later we are still waiting for contact from ‘customer service’ for a refund or a new phone. Please be aware if this company because they don’t want to know you or assist you if something goes wrong!! Poor form from an international business”

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Posted 4 years ago

“No customer service. Withdrawing from my account without my authorization. BE CAREFUL!”

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Posted 4 years ago

“Been dealing with a lost package for a month the seller takes days to respond only to say the same thing over again and Aliexpress does not take responsibility on it! This is ridiculous it was my first time ordering and will definitely be my last, I paid for my package and no one could do anything about it, delivery company, seller or AliExpress! This would’ve never happened with Amazon””

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,002 reviews