Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,069 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,069 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th December 2024

607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a tracking number for a package with a different name and address. Tracking shows it was delivered but not to me. This is a favored scam for the Chinese vendors. They buy an inexpensive item from Amazon and have it shipped to another address. Send you the tracking number claiming your tracking number. No way to prove this since tracking info shows you received the package. The result is charge backs are refused from your credit card company. Aliexpress claims you received the package. Aliexpress is a total fraud company and if you are smart you will avoid like the plague. Don't be stupid like me.”

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Posted 1 month ago

“I ordered a DeWalt 20V battery from AliExpress because it was very inexpensive compared other sellers and guess what... it's never come. So as the old was saying: it's too good to be true, it's. I have been writing to the seller, but it's so useless as they keep saying it's been delivered, but I have never received it. Fortunately, I used PayPal to pay for the battery and I got fully refunded from PayPal. My learning lesson is cheap things may not be good after all. Will never buy anything from Made in China again.”

Aliexpress 1 star review on 1st November 2024

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Posted 1 month ago

“Terrible customer service. You get stuck talking in circles to AI chat bots who never resolve your dispute. When your complaint supposedly gets escalated to a human you get a generic email saying the issue will be investigated... but nothing ever comes of it.”

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Posted 1 month ago

“Ordered from them a week still not even bothered to dispatch my item,contacting the seller is like talking to a brick wall nobody even replies back”

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Posted 1 month ago

“Ordered 2 items from AliExpress a few months ago. Saw when confirming that the address wWhatever you try to correct the address or reach someone... in vain.as incomplete again (had already delivered incorrectly or not at all and once it was ok). Once they replied via messenger (after a complaint on Trustpilot): go look for it at the post office, as if they are interested in letting me look for a package without an address. Ordernt 3039087614069610. Yves Derveaux. I would just like my money back now”

Helpful Report

Posted 1 month ago

“Ordered the Steampunk catsuit! VERY misleading! The photo made it look like there was strips of patent leather in it but it looked NOTHING like that! Only has white blotch designs on it! Cant even do a review unless you have the app!”

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Posted 1 month ago

“I ordered a DeWalt battery on AliExpress and it listed under $20.00, very inexpensive. I thought it’s too good to be true, but only $20.00, what the heck, I took my chances and guess what it has never come! AliExpress has a website that I filled a complaint and refund, a copy cat format similar to Amazon, but it’s again, it’s totally a scam. My request was denied. They asked me to submit a proof that the battery that was not delivered. What a joke, a scam company. I’ll never trust any things that are from a communist China. Be careful folks, don’t be a fool like me!”

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Posted 1 month ago

“AliExpress has become completely unreliable. If you receive faulty items, don’t expect any support—they leave you hanging. I received clearly defective products and got zero help from their customer service. If you value your money, choose another platform that stands behind its customers. Stay away from AliExpress; they won’t have your back.”

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Posted 1 month ago

“Awful experience. My packages were never attempted to be delivered and have been 'en route' back to sender, but never made it either. I now don't have the products or my money. Ali Express refused to refund me and the courier didn't sort it either. You get what you pay for - Cheap products, cheap service. I will never buy anything there again. Go elsewhere. I spent so much time trying to solve this as well!”

Helpful Report

Posted 1 month ago

“I never received shipping info nor get a reply from them PayPal investigated and refunded the charge. I will never do business with AliExpress again 👇”

Aliexpress 1 star review on 29th October 2024

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Posted 1 month ago

“Terrible liars and they allowed seller Oudis hair to keep my money after they lied and told me I was getting my full refund and aliexpress did nothing gave me a 5 dollar coupon aliexpress is for the sellers not for the customers if you value your money don't shop there ever”

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Posted 1 month ago

“I purchased a motorcycle trunk box on AliExpress. It was never shipped. Once the arrival date came along and my purchase did not, I contacted the seller daily. HXYshop store, is evidently fake. I never got an answer why the item didn't arrive. I received a refund notification four days later. It is impossible to reach the scumbag customer service on AliExpress. AI is all you get with answers that don't match your questions. Steer clear of AliExpress. There is no communication. Even PayPal doesn't respond to text messages. A waste of time getting your money tied up in a scam outfit.”

Helpful Report

Posted 1 month ago

“I made several successful investments with some brokers online before losing 80% of my savings to the trading broker. It cost me so much money and pain to invest in a broker that was not even real. But All thanks to Mac Wiki for helping recover all my losses back. I am currently investing with { wiki help desk } because they are reliable. Email: wikihelpdesks@ Gmail . com Whatsapp: + 1-319- 4-2-9-9-3-9-6”

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Posted 1 month ago

“I do not recommend buying from this Chinese site. AliExpress is protecting its Chinese scammers! This is a racist site that will surely deceive and damage you.”

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Posted 2 months ago

“Scam. They will take your money and send you a false tracking number for a different order and product that is delivered to a different address. Then claim to have delivered and refuse any refund. Then close order.”

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Posted 2 months ago

“Don’t be an idiot like me and order a single thing from Docctt Store on AliExpress, or AliExpress. They will take your money, send you a tracking number for an order associated to a different address and buyer, and then say your item was delivered! UPS says my item wasn’t delivered! Their website says my item wasn’t delivered, but they now are refusing me a refund and have closed out my order! I am simply out $214 for a Christmas present purchased for my grandson. I wouldn’t even give one star but I had to in order to submit this warning. Both of these companies are scammers stealing your money!!! Don’t fall prey”

Aliexpress 1 star review on 25th October 2024

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Posted 2 months ago

“Buyer not protected from lose money. No refund when item faulty. Dispute - it's waste time, avoid Aliexpress.”

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Posted 2 months ago

“scam alertDont buy anything over $10. Most items they sell are not as described. They advertise buyer protection etc, but those protection doesnt exist. No option to return in case item is not as described or faulty. Paid $300 for an item, item was not as described, requested for return and refund, got offered $12 and they closed the case.”

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Posted 2 months ago

“Aliexpress helps scammer steal your money. This is how those seller play. They post items on aliexpress.com. Then they set your order is partially shipped. It means you are not able to cancel your order, you are not able to open dispute for two weeks. Then seller tells you this product is back order. You still need to wait for refund because aliexpress set the rule let sellers handle it. What a scam game.”

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Posted 2 months ago

“Will take weeks before they even attempt to ship out your package”

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Posted 2 months ago

Aliexpress is rated 1.4 based on 3,069 reviews