Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,084 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th December 2024

607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warning..if you order from this company..u might want to do so using a reloadable card, not a bank card. I use my cash app card for everything I order..I only made one purchase through this company months ago..I just received 2 seperate notifications from cash app stating my $84.85 payment to AliExpress was declined due to insufficient funds!!. Like I said, I have not ordered anything since the 1st time a few months ago!!!”

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Posted 4 months ago

“I would give them ZERO stars if that was an option. I ordered a rug and they IMMEDIATELY charged my card but sent me no confirmation email, no confirmation or order number, and it took me a week and multiple webchats with customer service to receive one confirmation number which was WRONG and no information about my order. Then I received a new confirmation number and was told that the seller had put a stop on the order and that they could do nothing about it. I was not refunded for nearly $300. DO NOT USE THEM. I sense they are a scam. I should have known.”

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Posted 4 months ago

“My Parcel did not arrive and on there Tracker status said parcel destroyed . Avoid at all cost from buying from Aliexpress and buy somewhere where you know you will get your parcel on time”

Aliexpress 1 star review on 20th August 2024

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Posted 4 months ago

“Do NOT buy from AliExpress! I ordered two replacement batteries for my JBL speakers from AliExpress. While the batteries themselves were correct, the plugs were not. The original plug is 1.5 cm wide, but the replacements I received have a 1 cm plug, making it physically impossible to connect them to the speaker. The port on the circuit board is fixed, so any mismatch renders the battery unusable. I contacted the seller with detailed photos and videos explaining the issue. After several days, the seller acknowledged their mistake but only offered a 50% refund or suggested that I disassemble the battery and solder on a new plug myself. This is unacceptable! I reported the issue to AliExpress, providing ample evidence, including photos with measurements and a video. Despite this, AliExpress stated that my proof was insufficient for a refund. My initial report vanished without feedback. I submitted another report (ID: 1143802794882327) but still received no response. It has now been over a week since my first report, and AliExpress has shown no interest in resolving the issue. They appear to be looking for reasons not to issue a refund. Additionally, shipping practices on AliExpress are problematic. They charge excessive shipping fees and don’t allow combined shipping for multiple items from the same seller, yet often ship them together in one parcel. This is poor practice and reflects badly on their business model. I have lost all faith in AliExpress and will NEVER purchase from them again. For a better experience, consider shopping on sites like Temu instead.”

Helpful Report

Posted 4 months ago

“I have problem with AliExpress. I'm Will take a lot of my money. Do not buy from AliExpress Never delivery your order still take your money. Try to depute nightmare!!!!! If you're interested to scams other from AliExpress.”

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Posted 4 months ago

“I ordered Ping pong table on AliExpress order # 8192120138147364, worst buying experience I have ever had imposable to get help on my ordered product, Used PayPal and after weeks of waiting for the promised delivery date it was a no show. Then I get a message saying it will take 5-20 days for refund. will never buy again for the waste of time company. sorry it won't let me leave 0 stars”

Helpful Report

Posted 4 months ago

“Scammed I bought an air conditioner on AliExpress (seller is "BeautyHome"). Item never delivered. Seller used a fraudulent tracking number to "prove" item delivery (different address and item). AliExpress dispute was not helpful since Ali's customer service chatbots just ask the same questions over and over with canned responses hoping you'll tire and drop dispute. On further research (see trustpilot one star reviews), this scam happens quite frequently on Aliexpress and reviews show Ali customer service chatbots always side with seller with canned responses Ali ("delivery guarantee" is worthless). I eventually was refunded by my credit card. Customer service is just chatbot responses”

Helpful Report

Posted 4 months ago

“Items not delivered within estimated delivery period. Tracking has no update for 5 days. Agents are not knowledgeable or helpful - just giving canned apologies. They asked me to call USPS when the items shipped from China to the US are shown somehow being processed in the Netherlands!! Horrible experience and will not buy from them again.”

Helpful Report

Posted 4 months ago

“For your own good, don't even buy from AliExpress, they will take your money, send you missing items, and when their seller ghosts you for 6 days, they will do absolutely nothing. Their live chat agents are some of the worse you can ever encounter. Better dodge these agents as soon as you see them : Sherry3794529 Alisa1940947 Trinity Mav Caithlyn Wency Lyra They will shamelessly feed you lie after lie, and do anything so you just close the chat and become a different agent's problem. Their seller ignored me for 6 days straight, leaving me on seen at first, then not even opening my messages.”

Aliexpress 1 star review on 18th August 2024

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Posted 4 months ago

“Echt slecht, mijn winkeltegoed zomaar verlopen en geld is weg!! 3038030317905228 3038030317925228 3038030317945228 3037042326965228 3037801055205228”

Helpful Report

Posted 4 months ago

“My package was lost and never arrived. It took me weeks of messaging the courier service aliexpress used to get them to confirm that the package was lost and not going to ever arrive. I gave the information, including the ticket number from the courier and screenshots of the emails and tracking information, to aliexpress. Aliexpress said I didn't provide "evidence" and closed the case and now it can't be disputed. They did not tell me what other evidence I could possibly have provided? Basically if something goes wrong they don't honor their buyer protection so it's useless. This was my first time using aliexpress and I won't bother again.”

Helpful Report

Posted 4 months ago

“Very poor service especially from your courier service ..my product is held up by custom service shown on tracking n no one seems to be able to answer..everyone saying wait ..”

Aliexpress 1 star review on 15th August 2024

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Posted 4 months ago

“The worst company in world they steal our money. I applied for appeal for more than 40 times and i didn't get my refund . Each time i got a new case ID. I will continue till reach 100 case ID then public that in magazin and show the world how they steal their clients money. I have all documents proof that and how they deal with documents. This Company should be closed .”

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Posted 4 months ago

“bought a pad 6s pro---claims sanpdraggeon gen 2----scam got a media brand.. claimed android 14 scam was 8.1 claim 11" scam was an old 10" wifi speed low...did a geekbench on it and the tablet was a total scam....I have hours checking out this tablet they owe me lots of money”

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Posted 4 months ago

“AliExpress is a total scam. I placed order #8191678461830280 on August 9. FedEx tracking number 277760669721 was delivered, but when I called FedEx, they informed me that the package was intended for a different address. This is a typical scam. I contacted AliExpress, and they initially promised a refund, even sending an email to confirm. However, after a week, they sent emails stating that my refund had been canceled. Despite my requests to contact FedEx and verify the delivery issue, they have not resolved the matter. My advice: stay away from these scammers.”

Aliexpress 1 star review on 14th August 2024

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Posted 4 months ago

“Along their length, the Andes are split aliexpress cu 'stOmer service 8O5-3O8'' OO4O P ; HO Ne ' NUM BE: R into several ranges, separated by intermediate depressions. The Andes are the location of several high plateaus—some of which host major cities such as Quito, Bogotá, Cali, Arequipa, Medellín, Bucaramanga, Sucre, Mérida, El Alto, and La Paz. The Altiplano Plateau is the world's second-highest after the Tibetan Plateau. These ranges are in turn grouped into three major divisions based on climate: the Tropical Andes, the Dry Andes, and the Wet Andes.”

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Posted 4 months ago

“I ordered a garage fan on August 4th. and received the order confirmation on August 5th. I also received a delivery schedule for August 12th. Today I was informed that my order has been terminated. So glad I wasted my time with this company. At least I used PayPal and will received a refund.”

Helpful Report

Posted 4 months ago

“They are a fake company... They kept my money from May to August. Nothing was delivered to me. Now, I'm waiting for a refund.”

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Posted 4 months ago

“Purchase a projector screen from Global Projector Screen which is absoulute garbage. The quality of the screen &*^!* 90 days refund policy is fake. Never buy anything from Aliexpress again.”

Helpful Report

Posted 4 months ago

“I purchased only 3 things off this site... 2 of the 3 WERE NEVER DELIVERED I asked both times for a refund, as I never received the goods, AND WAS REFUSED BOTH TIMES!! Had to contact my credit card to cancel the sales and receive a refund Do business with a reputable company... not one that is dishonest as Aliexpress!!”

Helpful Report

Posted 4 months ago

Aliexpress is rated 1.4 based on 3,084 reviews