Aliexpress Reviews

1.4 Rating 3,069 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,069 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Aliexpress take to deliver?

1 Helpful Report

(4 years ago)

Aliexpress normally delivers over a month.

1 Helpful Report

(4 years ago)

64.89%

Industry Average

“ i really dont get these weird bad reviews but i actually love Aliexpress. its so cheap when it comes to all my stuff and i dont have to worry about having a refund because 1 dollar for 1 wrong case doesnt make me mad. i love Aliexpress. just please have an option for faster delivery. ”

- Cam

“ I have ordered from Aliexpress many times. It's quite cheap and the items usually as described (I usually order from larger sellers). I have received every product I ordered. Delivery time is usually pretty long though, some products may be poor quality (but it depends on the product). Overall I had a positive experience. ”

- Anonymous

“ Very slow delivery. quality not always satisfying ”

- Denis Gleanu

Aliexpress Reviews

Delivery - Average