Aliexpress Reviews

1.4 Rating 2,996 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Customer Service

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How does Aliexpress deliver?

Helpful Report

(4 years ago)

Aliexpress delivers items by Postal Service and Courier.

Helpful Report

(4 years ago)

64.89%

Industry Average

“ I ordered headrest covers for my Kia car and it never showed up. Instead, I got some other item for a car. Looks like LED blue ribbon with wires and some plastic caps with VW logo. The other customer that ordered this probably got my headrest covers. Order was under $10. I try to ship by ePacket when available. You pay a bit more, but have better chance of ealier delivery. ”

- Allan

“ Delivery take always a while. ”

- Anonymous

“ The customer service is excellent!! The prices can't be beat!! They are the best n the fasted I have delt with yet when it comes to delivery!! I would definitely recommend them your guaranteed customer satisfaction!!!🤗🤗🤗 ”

- Lil kim

Aliexpress Reviews

Delivery - Average