Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,996 Reviews

10 %

of reviewers recommend Aliexpress

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1.4

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fraud.. got an email about my order, said customs unsuccessful. I contacted the seller, they sent me a link (which I refuse to click) because it was the tracking information I already saw that told me my package was held at customs and unsuccessful, so I took a screen shot told them I will not click their link and wanted a refund instead. I shouldn't have to go through all the issues of contacting the shipping place and figure out why it's being held. I ordered oil filters for a dirt bike.. they can keep it. Anyway, after I sent them the screenshot and asked for a refund, I got left on read and no response back.... total scam and they got little over $55 from me. How is this site even still up??? There's got to be a way for someone to remove it since it is a scam and fraudulent.”

Aliexpress 1 star review on 3rd September 2022

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Posted 2 years ago

“Have bought many times from aliexpress, mostly positive experiences as I have avoided expensive electronic items. Against my better judgement I bought a set of what we're advertised as "original Samsung live buds", believing that I was buying safely as no one would get away with such barefaced false advertising. Well, silly me. Ear buds arrived, took about 10 minutes to realise they were fake and didn't work properly, got straight onto the seller to say I wanted a refund in full as they were faulty. Seller - Originals Mobile Phone Accessories Store - then wanted proof that they were faulty. No problem, I sat down and did a video and uploaded it. Got reply back pretty quick that seller had denied refund as big had not supplied sufficient proof that the buds were faulty. I don't know whether my video was even looked at. I then tried the Eva the chat thing, what a disaster, not the right questions, always saying they will solve my problem bla bla bla and nothing happens. I made the mistake of waiting too long I think before I got really annoyed as they use this delaying tactic to run down the clock and then say it's too late to give me a refund. So I filed a complaint with Aliexpress, supplying them with my very detailed video, which I had to redo because they want oh so much evidence but video can't be longer than 5 minutes, anyway uploaded all that, and was extremely confident that the matter would be sorted. Could have knocked me over with a feather when their decision came back next day in favour of seller. It was at this point that the penny dropped, aliexpress had zero interest in supporting buyers and 100℅ interest in keeping their sellers in business, no matter what dirty tricks they were getting up to. I felt totally disgusted that these people seem to think that it's ok to do this to unsuspecting innocent people who are just wanting to go about their day in peace. Luckily for me my purchase was not very expensive, I was more disgusted by the dirty tricks that these people are being allowed to get away with. Why are the big companies like Apple, Samsung, LG etc etc not able to stop them from selling these knockoffs? Why can't the Australian authorities do something about it? Anyway, all we can do is warn everyone we know. The only other time I left single star review on aliexpress they removed the review and closed my account!!! But, I will give it another go as this will definitely be the last purchase for me, I'm sticking with eBay and amazon from here on!!!”

Aliexpress 1 star review on 1st September 2022

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Posted 2 years ago

“very professional service and kind, polite, extremely helping customer service thank you for everything”

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Posted 2 years ago

“It was a very bad 😔😔😔😔 Experience.... it's a kind of fraud....l bought a smartphone with the specifications of 16GB Ram 512GB Memory . Model S22 Ultra....I sent it to my brother in Egypt, he found that the phone is 2GB RAM 8GB Memory.... with a very bad Camera.... isn't worth even 15 dollars... Would you tell me what to do in this situation...? I did not imagine that something like this fraud would come from AliExpress.”

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Posted 2 years ago

“I placed an order and received nothing. Blatant fraud. Even if I get my money back, I'll have to cancel my credit card - and then these fraudsters still have my personal and billing information. Stay away. These guys are only here to steal from you.”

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Posted 2 years ago

“Aliexpress it’s scammer do not buy in here you will lost you money I opened the dispute they right way rejected then I opened the appeal the rejected even when I sent the all proof”

Aliexpress 1 star review on 22nd August 2022

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Posted 2 years ago

“Spent £300 for new battery cells - scrap cells delivered ! Ali-Express decided time expired less than 7 days afer delivery - Ali-Express support supplier extortion of customers.”

Aliexpress 5 star review on 20th August 2022

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Posted 2 years ago

“This is a FRAUDULENT COMPANY. Goods are not delivered, tracking numbers are fraudulent and no refunds. This is a scam, DO NOT BUY FROM THEM AS THEY ARE THIEVES. No orders were ever received.”

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Posted 2 years ago

“Despite the site clearly stating that return postage would be paid by the seller if item faulty, they refused to refund or send a postage label, insisting that I return the item at my expense. As the postage back to China was more then the item value, I was never going to do this, so sent photos of defect to both seller and AliExpress customer services. Eventually they just stopped responding. The stuff they sell is junk, and when it breaks after 2 days they won't refund. Avoid at all cost.”

Aliexpress 1 star review on 17th August 2022

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Posted 2 years ago

“I been a high member on ali I spent a fortune on the shopping site today the dropped me 3 thousand points of my membership I go on every day I shop a lot Yet the dropping me points half the stuff isn’t that great the sellers pester u into buying Half the clothes not as there seem Or they send faulty good wrong items Or the quality it’s the great Am sure I be leaving I had enough of there devious I heard that the company losing money They losing customers the company not up to scratch they said new styles there actually old styles under new models seriously the company needs shut down once I get what I need I be leaving going elsewhere”

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Posted 2 years ago

“Company is a fraud! I placed my order on May 14th, knew it would take a little longer to receive, but when my nephew hadn’t received his shirt in a month, I reached out. The website showed my order placed, but it literally showed nothing shipped out, and no tracking number. I did the chat function to speak to someone and they lied non-stop. First they tried to say my order was delivered by using a fake tracking number for a shirt that was similar to mine, but not what I ordered. When I argued that, they tried to say the tracking# was a digit off, then proceeded to “show” me again that it was delivered. I pushed back and said it was not delivered, and they said I would have to contact the post office with the tracking#, get photo or letter proof that it wasn’t delivered, then let them know. She then said it was delivered on May 14th. No! That is when I ordered it! She kept saying it was delivered on that day, then literally stopped talking. I waited in that chat for over an hour, but nothing. Today I logged into the app that they conveniently now have for tracking orders, tracked it, still shows nothing shipped, yet the tracking number shows delivered in June. But of course there is no apartment number which I clearly provided with the order. I tried opening a dispute, but it won’t allow me to do that. This company rips you off!”

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Posted 2 years ago

“This is a FRAUDULENT COMPANY. Goods are not delivered, tracking numbers are fraudulent and no refunds. This is a scam, DO NOT BUY FROM THEM AS THEY ARE THIEVES. No orders were ever received.”

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Posted 2 years ago

“Both aliexpress.com and dhgate.com have too many scammers and don't look out for their customers, thus I will never buy anything from them. Once the business receives the money from the merchants, it doesn't care about anything else except to pretend that it is fair. The sellers are a gang of "criminals" who take advantage of any opportunity to defraud the consumer. The companies have dispute sections, but the so-called «judges» are typically made up of merchants and they nearly invariably side with the merchant. The first trick the merchants use is to defraud the customer and the business. Let's imagine you bought an expensive electronic item. They can send a tiny Chinese doll in an envelope to you. You never prove that the merchant defrauded you as soon as the envelope arrives in your mailbox and the mailman notifies the company that you have goods. aliexpress.com and dhgate.com say they consider the package delivered based on the tracking only. The second trick. Sometimes you have ordered an item, and that doesn't work. You can open a dispute and, although you uploaded wanted evidence, the so-called «dispute judges» decided to return the item to the seller. Well, the defective item cost you $25.00 plus delivery and taxes, and returning the item to the seller going cost you an additional $45.00. The merchant and the «dispute judges» smile, they are happy. Sometimes you have ordered the merchandise, paid for it and then 20 days later the merchant cancels the order and forgets to send you your money back. Surprise !!! Tens and hundreds of tricks against the buyers. After a while, I decided to pay more to the American company. At least now I feel like a normal person and none has a possibility to cheat me.”

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Posted 2 years ago

“Aliexpress doesn't seem to like to help you when the seller won't refund your money when an item they shipped says it won't be delivered by the post office and the post office sends back or disposes of the package. They don't care if you get scammed by anyone on their site and you learn a bit of an expressive lesson. Avoid even tho the prices look . You may or may not get the item and aliexpress won't help you with the seller”

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Posted 2 years ago

“bonnes applications avec un nombreux choix oui Nombreux choix…pas chère et le seul petit bémol est sûr des articles livret trop longtemps dommage j « « enlève donc une étoile salutations distinguées merci 🙏”

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Posted 2 years ago

“Order was not for much - less than $5.00 but it's the principal of the thing. Never rec'd a confirmation - had to go looking for that......so after waiting amonth finally got an email saying it had been delivered. Of course there was nothing on my mailbox. The seller "whined" it was the fault of the mail and he was losing money and would I accept $1.32...I took it to get rid of them. Never order again. One time I did receive my item. Was supposed to be a cat made of resin. Was cheap plaster.”

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Posted 2 years ago

“I ordered a ebike battery on 7/13/22. They charged my credit card on the same day. I never received a confirmation of the transaction and waited two weeks and contacted them by chat,because that is the only way you can get a hold of them. They show nothing of me ordering from them and says I was never charged on my credit card but have proof from my bank. The charge has been disputed with my bank. STAY AWAY FROM THESE CROOKS!”

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Posted 2 years ago

“POOREST customer service system I have ever come across! After a number of messages swapped with the seller they stopped responding. Took up the issue with AliExpress Customer Service who are proving useless.. Only access to 'customer support' is via 'Chat' - time consuming and after two attempts over the last 10 days they have still failed to resolve the issue with the seller not responding to messages. Today over a 3 hour period the so call 24*7 'Chat' service was unmanned. No email contact possible...believe me, I have tried really hard to track an email address but there's none. As mentioned I have 'discussed' my complaint twice previously with an AliExpress customer service agent via online 'Chat'. Having raised the complaint (twice already;-) there is no way to follow up other than starting from scratch via 'Chat. Nightmare! Posted the following on their FB page (no means of actual contact there either): "AliExpress Customer Services "Chat" 24*7 - no agent online for more than 3 hours! "There are no customer service representatives online at the moment" Regarding Case reference 114380****592375 - last conversation 27/06/2022 Seller has still not responded after you contacted them 27/06. I also contacted them again 27/06 through the message centre - they have read my messages again but have again failed to responded. This has been going on for weeks - very unhappy. I need a solution now - fed up with all the time I have wasted 'chatting' to your agents but without any resolution."”

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Posted 2 years ago

“Ordered and paid for an item 10 weeks ago. Never heard from them again, impossible to contact. Won't be using them ever again ☹”

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Posted 2 years ago

“Although the product arrived, it was totally useless junk. This a sign to never buy ANYTHING from AliExpress in the first palce. The product description said "free return", so I thought there would be no risk in buying. I filed a complaint and asked for a refund and "free return". I was told that I need to retun the product first. I thought the process would be easy. BUT NO! I cannot return it free because AliExress will not send me the shipping label that I need. They sent a shipping number, but the shipping company (courier) where I live cannot do anything with just a shipping number, until AliExpress issues the actual shipping label and authorization. This AliExpress has not done after I sent 10s of messages. The message sent from Ali Express said the courier will contact me "a few days before pick up". But no courier called me ever to pick up the faulty product. I spent my own money to return the product by registered post office mail. I think I wasted more money doing so. The seller, besides being no help after my sending many messages, is a cheat and liar. Long story short. Don't trust Ali Express, don't trust any of the sellers, and basicaly don't consider buying from this deceptive website because you will be cheated if there is a problem with the product.”

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 2,996 reviews