Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,280 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,280 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

Aliexpress 1 star review on 13th April 2025

Anonymous

662

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“False advertising. They claim free returns yet they do not offer this. Absolutely illegal. Never will we buy from them ever again. I will be seeking legal action.”

Helpful Report

Posted 15 hours ago

“No return policy. The ads are misleading and the price they show you is not what they sell. They just advertise their lowest price with a picture of a wrong high-priced product. Pictures and info are totally misleading. Reviews are paid for. There is no honesty and customer respect in their services. The items arrive late. Not recommended anyway.”

Helpful Report

Posted 2 days ago

“I’ve had a really disappointing experience with AliExpress. I ordered items and decided to return it. I followed all the steps exactly as instructed, but right after submitting the return request, my account was suddenly blocked—without any notice or explanation. This meant I couldn’t finish the return process or contact the seller. I’ve reached out to customer service several times via email, but all I get are generic, automated replies that don’t address my situation at all. It feels like no one is actually reading or handling my case. Now I’m left with an unwanted order, no way to return it, and no access to my account. As an EU consumer, I know I have a legal right to a 14-day return period, and it’s extremely frustrating to see this ignored. I’ve used AliExpress for years, but after this experience, I can’t recommend it. If something goes wrong, don’t expect proper support.”

Helpful Report

Posted 3 days ago

“I ordered five (5) items to ship to the USA. However, the orders was stuck at the delivery company CAINIAOUP for days. I tried to contact Aliexpress, but they did not care. They told me to contact delivery company. This has nothing to do with customs. Terrible service! I would not recommend this company. Furthermore, they lied by posting "Delivery attempt unsuccessful" - However, The delivery company did not attempt to deliver for 10 days.”

Helpful Report

Posted 3 days ago

“Unfortunately, even rating 1 is too much for them. They sent me the wrong item, we agreed on a return. Unfortunately, as a customer, I have to pay the postage, which is €50. They would supposedly refund my money when they received the package. I read a lot of reviews and in each one, with a similar case, it was written that the sellers do not pick up the returned article from the post office, so they are not obliged to return any money to you. And so you will be without money for your ordered item and for postage, which in my case would amount to over €100. I WILL NEVER BUY ANYTHING HERE AGAIN. I'M DELETING THE APPLICATION!”

Helpful Report

Posted 4 days ago

“Scammed for $770K. Recovered everything with Harry Lucy’s help. harrylucy*977@*gmail.*com | WhatsApp: + 4 4 73 8 8 6 9 7 9 5 8”

Helpful Report

Posted 1 week ago

“⚠️ Be extremely careful with this platform. Everything seems smooth at first — they make it very easy to deposit money, things took a dark turn. My requests were constantly delayed or ignored, and eventually, they just stopped replying altogether. Worse, someone claiming to be a "financial advisor" became rude and even threatening when I questioned what was happening. It became clear this wasn’t a legitimate service. If you’ve experienced something similar and don’t know where to turn, I recommend reaching out to Mrs. Bruce Nora. She helped me navigate the recovery process and was genuinely supportive the entire way. 📧 Email: brucenora254[@]gmail[.]com 📱 WhatsApp: +1 (251) 332-9853 Please be cautious, and don’t let these platforms take advantage of you. Always double-check reviews and stay alert.”

Helpful Report

Posted 1 week ago

“They have no buyer protection whatsoever. I ordered two HT radio antennas, both of which are severely defective and failed within days. After raising this point with the seller and several weeks of back-and-forth with more than one attempt at gaslighting me, despite me uploading irrefutable evidence their product is defective, AliExpress told me I would receive a refund, and then retracted their decision. They will do everything to side with the seller and shamelessly try to gaslight you that you uploaded the wrong evidence. Complete bait-and-switch, and mind you, I have been a customer of theirs for a decade now and about 95% of the time I am happy with my purchases, and they know it because I only raise complaints when I don't receive my order or it is severely defective to the point of being unusable.”

Helpful Report

Posted 1 week ago

“AliExpress canceled my order after promising they wouldn’t—and now they want me to pay more to re-buy itJust a warning to anyone relying on AliExpress’s “Buyer Protection” or chat support: I placed two legit orders during their anniversary sale. I paid in full. The listings showed a fixed price with free shipping—no model selection, no deposit disclaimer, nothing shady-looking. After I ordered, the seller stalled and didn’t ship. I contacted AliExpress support multiple times. They promised everything was fine and that I had “nothing to worry about.” I even told them I do not want a refund—I just want the products I paid for. Guess what happened next? Both orders were canceled “due to shipping delays” They refunded me without my consent The customer support team gave me copy-paste replies And now they want me to “just reorder”… for $500+ more since the sale ended I’ve already filed complaints with: The FTC The California Attorney General And my bank, with full documentation of everything they said and did If this sounds like a one-off, it’s not. I’ve seen other users get the same treatment. Buyer Protection means nothing if they cancel your order anyway and hide behind canned responses. Avoid the seller Shandong Dongcheng Machinery Store and be extremely cautious with platform support promises. I’ve got screenshots, receipts, and chat logs to back it all up.”

Helpful Report

Posted 1 week ago

“Questionable products with poor customer service.”

Helpful Report

Posted 1 week ago

“Don't buy from these I orderd 2 units measuring 72 inch each I got 2 wooden spoons just a con”

Helpful Report

Posted 2 weeks ago

“I received an item ordered on AliExpress (around $20) and found it defective, so I opened a dispute, and got a reply that they would give me a partial refund (50%), which was not acceptable, so I told them I wanted a full refund, and the system told me to return it. I checked the local post office, and the cheapest shipping rate with a tracking number would be $39 plus tax, meaning it exceeds the value of the item. So I tried many times to contact the seller but every time I sent the message, I got an automatic reply "My pleasure" and then nothing else. Today I received a message from AliExpress asking me to return the item, but without a confirmation from the seller, I may end up paying $40 to get a $20 refund. Then I tried to contact AliExress customer service, but found it a loop, and you never get a useful response. I used to trust AliExpress and bought a few things in the past few years, but from now I am not sure if I should use it any more.”

Helpful Report

Posted 2 weeks ago

“I was blamed for not receiving my parcel, the delivery company imile logistics made up false delivery attempts, I didn't get my parcel because they lied about it being delivered. Don't buy anything from them. They treatment I received was discusting.”

Helpful Report

Posted 2 weeks ago

Helpful Report

Posted 2 weeks ago

“Fraud!! Never received”

Helpful Report

Posted 2 weeks ago

“Very irresponsible ... we haven't received the item we have ordered .. in status it says delivered.. really bad service when I contacted them through online... don't recommend this Aliexpress”

Helpful Report

Posted 3 weeks ago

“Terrible customer experience not getting anywhere and have spent hours trying to resolve and explain over and over. Not helpful and mostly automated”

Helpful Report

Posted 3 weeks ago

“Después de mucho tiempo como cliente y de muchísimos pedidos participe en el concurso aniversario y gane un proyector valorado en más de 60€ después de conseguirlo no me dejó pagarlo y al rato ya ponía agotado y supuestamente había más de 999 unidades y solo se dieron 500 y pico y después de varios correos solo recibo la misma respuesta que cambie por otro regalo cuando él de más valor son 12€ y no me parece normal que engañen así a sus clientes.”

Helpful Report

Posted 3 weeks ago

“I ordered an item on February 13 thinking that I would receive it in 2 weeks. Today is march 30 and it's still not delivered. The system says it will be delivered by may 4. How ridiculous. For those who don't believe me check the waybill number UA760008782AE. Ali Express is an epic disappointment. The companny that sells the items "KunSword Pneumatic Store" responds with super outragous message whenever you inquire. "Do you want a refund?" as if a refund will undo my waste of time.”

Helpful Report

Posted 3 weeks ago

“I saw an advert for a set of bike gear shifters and ordered them. Only one part arrived and Aliexpress said that's all I ordered. I ordered what I saw in the photo not just one part. Even the invoice listed all 4 parts. So be extra careful, what you see is not what you get. I will never use Aliexpress again.”

Helpful Report

Posted 3 weeks ago

Aliexpress is rated 1.4 based on 3,280 reviews