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Argos Reviews

2.7 Rating 4,003 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,003 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
Argos 5 star review on 28th October 2024
MERVIN KRUEGER
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 3rd January 2024
Anonymous
105
Anonymous
Anonymous  // 01/01/2019
I ordered my new cooker a week before delivery, I took a day off work to be in and on the day off delivery I get a message to say it's coming 2 days later , the problem is I don't get paid for being off work so will lose another days wages,they were happy to take my money when I ordered the cooker, Not a happy customer at all
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Posted 3 years ago
Awful customer service yet again. I used to really rate argos but they have massively gone down hill. I have tried to place an order online today using the 20% toy discount which is advertised on all the products I have selected. When I have got to the checkout it has only taken the discount off one of the items. When I have questioned this with the online chat they have admitted they have made a mistake on the website and have wrongly advertised some items but are refusing honour the pricing on the website. I wonder how many people have purchased items using the code and not realised that argos have been false advertising.
Argos 1 star review on 24th November 2021
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Posted 3 years ago
Argos allowing playstaion 5 to be added to the trolly then scamming people as the item is not avalible for collection or delivery
Argos 1 star review on 18th November 2021
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Posted 3 years ago
Order number 1563500421 Be careful ordering Jewelry Bought a Necklace (as a Christmas gift for my daughter) which was pictured in a posh Jewelry case. In the description, it said comes with a Jewelry case. It came in a cheap tacky bag. I started a chatbox, and the agent told me that was only subject to availability - (which was not in the description). I was told it would have to be returned to a store that is miles away, and I have now got to make time for + pay for train fares. There was no option of courier vouchers like some other online places do Just awful. We have 2 other necklaces coming, and now fear they won't be in boxes either. Isn't this misleading advertising, as the description should say (subject to availability) ? Even then, I could be misled. The photos of advertised product and received product are below
Argos 1 star review on 18th November 2021 Argos 1 star review on 18th November 2021
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Posted 3 years ago
The site won't let me order an item. Just keeps saying refresh, it literally won't let me collect or have item delivered. So going to Amazon.
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Posted 3 years ago
Ordered and paid for a tumble drier. Fist delivery date was a week away. The day came and I received an email telling me it would be delivered between 14:00 and 16:00. I waited until 16:00 and nothing came. Waited until 19:30 and then managed to get to speak to someone instead of their "live chat". He jus told me that there had been an update earlier in the day saying that this would not be delivered. Nothing about wheen it would be delive I didn`t receive any update. Nothing about when it would be delivered. I cancelled and bought from AO where I should have gone in the 1st place. Rubbish customer service Argos. Will never come to you again for online purchases!
Helpful Report
Posted 3 years ago
Letter to Argos Customer Service Dear Sir/Madam, I am wondering if you can help me. The day before yesterday I purchased a rucksack from one of your stores. I asked if I could see it properly and the lady said no because it's in a bag. I pointed out to the staff that whilst I could see the height of the pack that I couldn't see how far back the rucksack opened because it was flat packed and when I received no response I said "well hopefully it should open out enough", as I assumed would need to check myself when I arrived home. I wasn't concerned because I knew Argos have a 30 day returns policy and have used Argos lots of times before and have on occasion had to return items. In order to examine the rucksack fully, I had to remove it from the bag, but it was sealed in such a way as not to be able to remove the sellotape without in some way damaging the bag .Having checked then the rucksack and seen that it was not as I had hoped, I went back to the store and explained what had happened. I was then told that because the bag was damaged that I would not be refunded. The manager suggested that had I cut the bottom of the bag then the item would have been re-saleable, but even in this instance, the bag could not have been resealed because the item was already tightly packaged and would have required the rucksack folded over inside the bag to reseal it. So I couldn't win either way. Please can you help. Regards *********** The response I received was, that it was not possible to overturn the decision of the store. Word if warning, if you are uncertain of a product and cannot be certain of not damaging the packaging then think twice. Argos returns policy states that ... "In line with our returns policy, your item(s) needs to be: • Unused and with all parts • In its original packaging (with the tags if applicable) • In a re-saleable condition" Note here that whilst initially Argos make a distinction between the 'item' and the 'packaging' as being two separate things, when reselling the packaging becomes part of the item. This is not immediately clear. Also, since it is was not possible to examine the item fully without removing it from the packaging and, since the item is packaged in such a way as to make it Impossible to remove the item without damaging the packaging, and since the customer here is the only party liable to be adversely affected in this situation, I feel that the customer should, in all fairness, be made aware verbally, upon purchase, that the item and the packaging are, in this instance, for the purposes of resale, to be regarded as one and the same thing and advised when packaging is designed in such a way that opening it is likely to compromise or prevent it's reuse. Furthermore I was also advised by customer services, having explained the situation, that it was perfectly acceptable to return the item for a refund. Fortunately I was close to the store, someone who makes a longer journey may well have a considerably more unfortunate outcome than I did.
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Posted 3 years ago
Sony PS4 Controller Only lasts a few months despite item being under 12 months warranty and returned in its original packaging Argos refuse to exchange more than a few times and force my disabled son to use his extended warranty to get his replacement even though the item is returned in its packaging with purchase receipt and still within 12 months of purchase from date of exchange. THIS IS NOT ARGOS'S DECISION THEY SHOULD RETURN FAULTY GOODS BACK TO SONY.
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Posted 3 years ago
Poor customer service experience, one star is a compliment to them and will not be ordering anything online with them ever again...After asking to speak to a manager I had the phone put down on me.
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Posted 3 years ago
I ordered a new six wheel deluxe folding shopping trolley from Argos I had been trying to get one for nearly two months, but when it arrived one of the Axel's was missing, and I contacted customer service they were not very helpful, and even though I mentioned that no one can drive in our house for medical reasons and we have no support nearby to help us they insisted if I wanted a replacement I would have to do click and collect, I said that I could not do this, so they said that a manager would call me back but nothing yet
Argos 1 star review on 16th October 2021
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Posted 3 years ago
I ordered a sofa bed off Argos online and when it was delivered it was damaged, after spending almost an hour on chat I managed to get them to arrange a collection and deliver new one. When the 2nd sofa arrived it was also damaged so I had to spend another 45 minutes on chat to arrange a third delivery and a second collection, I was told by the person on chat after the 3rd sofa had been delivered if it was all ok to contact them again and they would arrange compensation for the two damaged sofas and all the hassle to keep getting new ones delivered. When speaking to them I was absolutely horrified when they told me all they were prepared to offer was a £15 gift card. After the hassle of having to keep getting in touch with them and spend hours on chat arranging to have the damaged sofa collected and another new one delivered three times over I think that's absolutely disgusting. A £15 gift card was more like an insult. I will not order anything like that from Argos in the future.
Argos 1 star review on 5th October 2021 Argos 1 star review on 5th October 2021 Argos 1 star review on 5th October 2021 Argos 1 star review on 5th October 2021
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Posted 3 years ago
Argos Worse than Hermes for delivery. My Order never turned up Even though I’ve had many delivery’s before at this address. The driver just dumped my stuff at a near by Sainsbury’s. I didn’t find out we’re my order was until I contacted Argos And they said it had been delivered to my address which was a lie. I Finally arranged for a re delivery to my address, and guess what nobody showed up with my delivery. So I cancelled my order and I will never order from these muppets again 🤬
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Posted 3 years ago
I tried to buy on line to pick up. Firstly it took money from my Apple Pay then said this option isn’t available and the funds would be refunded in 7 days. It then said choose a different pay method so used my debit card. Once again it took the money out of my account and said will be refunded in 7 days. I am now out of pocket by £80 still with no product. If the system is down say so don’t just accept people money and hold it for 7 days so you can earn interest. I would give Argos no stars if available.
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Posted 3 years ago
Ordered online to be delivered on a 7-10pm Saturday slot. No one came Contacted live chat Tuesday to find order was cancelled, zero communication Now I have to wait 5 days for my refund
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Posted 3 years ago
Delivery never arrived and no one contacted me. Customer service is appalling.
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Posted 3 years ago
Please do not order a washing machine thru argos if it is going to be delivered and installed by dhl. A washing machine recently purchased by me at argos also needed to be installed - and i paid the additional fee for installation. On two seperate occassions the dhl delivery people refused to install it when they arrived. While argos did refund my installation fee im now having to find and pay someone locally who will install it for me. Have never encountered anything like this. Argos needs to find a new delivery company asap.
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Posted 3 years ago
Terrible customer service in Halifax and completely incompetent people working in telephone customer service who end up just hanging up when it suits them!
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Posted 3 years ago
I ordered a new phone Huawei and it was fine until we recovered that you can't get Google play store and outlook for college. And so a few days later we went back and they said you can't take it back because it's all ready open sorry but on the website it does say something about Google on a Huawei phone so now for the time being I got my old phone.
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Posted 3 years ago
Bad bad service Told my delivery was on its way , it wasn’t at all . They changed it 5 minutes after the slot I paid for days ago
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Posted 3 years ago
Live chat told me to ring Selby branch because i purchased item in store. They gave me the number to ring, have been ringing for last 4 hours nobody answering.
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Posted 3 years ago
Argos is rated 2.7 based on 4,003 reviews