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Argos Reviews

2.7 Rating 4,003 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,003 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
Argos 5 star review on 28th October 2024
MERVIN KRUEGER
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 3rd January 2024
Anonymous
105
Anonymous
Anonymous  // 01/01/2019
Normally a good service from Argos as quick and easy but in mid December the website has been terrible. Each time we've been on it's stated that "oops, we're busy". Their website really ought to be able to cope with the demand of shoppers at this time of year. The whole idea of Argos - click and collect - is so convenient for busy people. It's such a shame that they can't cope with Christmas! : (
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Posted 10 years ago
The Flash on my camera stopped working. I returned it to Argos as it was still under warranty. They sent it off for repair. Today I received a letter which said the warranty was 'void' as the camera had suffered impact damage and they wanted £75.71 to repair it. The letter also said return carriage/handling/estimate refusal charge is £23.24. The Argos shop where I purchased the camera was unhelpful.
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Posted 10 years ago
I got my son an Xbox and just 3 weeks later it was faulty so i rang up argos to see uf they could do anything about it and they said it must be my internet and i had just got my internet updated the previous week and they done nothing about it i am not very impressed with how they handled this situation
Helpful Report
Posted 10 years ago
Bought a Bush Smart TV from Argos 4 weeks ago. The TV had been brilliant, however it stopped working. We called the customer support line who were very helpful and explained that we would have to take it back to store to exchange for a new one as there was nothing that could be done to fix it. Suzanne from custommer supprt, provided us with reference number, order number and told us to take our ID which would enable us to have a smooth exchange in store. On arrival to the Holloway Road store, we were greeted by a young gentleman named Adam who was happy to help us however, who I assume is the store manager, Mo Khan??.. decided to interupt and spoke to us as though we were running some sort of a scam and tried to make it excpetionally difficult for us. He was unbelievably patronising and unhelpful and made everything he possibly could difficult. We gave them all the information that Suzanne had provided us with and my ID, we could see the notes were on their system but he insisted that we described in great detail what was wrong with the TV.. and then started to question us. To make matters worse, he decided that what we had provided them with wasnt enough and said he would have to make a phone call to the service desk to authorise it. They gave authorisation straight away as we heard Adam explain to him, but he then demanded more proof in the form of recepit. We explained it was purchased online and showed him the email confirmation to which he was then very rude, and repeatadly said we could have avoided any hassle buy just showing him that to begin with. He also kept saying, I dont even know if this will be in stock- however we had already given him the reservation number. We explained that we were following the instructions given to us by the Argos support team and that he hadnt asked us for it in the first place.. He then made us wait for 20 minutes whilst he sent someone to the back to get the TV which we knew was already reserved for us. When the TV eventually came out, we asked if sommeone could assist us to carry it a short distance to the car as it is a 40incch TV in a huge box and difficult for two young girls to carry. Adam said he would gladly assist us, however Mr Khan yet again got involved and refused him to do so. I think that the service prrovided in that store from the 'Store Supervisor' was disgraceful and i would most certianly not recommend going there. We also witnessed him doing the same to other customers whilst we were waiting... not a good impression for customers nor his staff alike.
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Posted 10 years ago
About 6 or 7 weeks ago I bought a bed through the Argos website which was delivered about 4 days later. Today (8th June 2014) a piece of wood that supports the slats the mattress sits on broke. It broke because it was held in place with metal staples that to me do not appear suitable for the job. I phoned Argos and explained what had happened and was told we will send you a replacement. I explained that I want a refund which they initially refused until I quoted the Sale of Goods Act. They then stated that they would collect the bed but I had to book a time when the delivery van was available which meant taking time off work. I was then told I could not have any money back until after the bed was collected meaning I have to sleep on the floor as I need the money returned to buy another bed. I was told if I accepted a replacement I would get a blow up bed until the replacement arrived but as I wanted a refund I got nothing
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Posted 10 years ago
I can't believe how bad Argos Outlet is and how poor their customer service is. I ordered a new phone and got refunded without a reason!
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Posted 11 years ago
Not at all impressed with Argos Online and their customer service. Will not be using again. There's a reason John Lewis Exists, clearly.
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Posted 11 years ago
your service is one of the worst I have ever used. False advertising, selling second hand goods and poor customer service!
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Posted 11 years ago
Argos Online terrible customer service
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Posted 11 years ago
Argos is rated 2.7 based on 4,003 reviews