Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,012 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,012 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a TV for son for Christmas. To find out on Christmas morning that it has a badly broken screen.Then to go back to the Argos that it was bought in.To have the manager tell us that we broke it.Then to phone Argos and told that someone would phone back within 24 hours then to phone again the next day to be told another 24 hours then one hole week later to phone a different number to be put through to someone who said she was a high as we could go.That she had phoned the shop were we bought it from and she had said the manager said we broke it.Never have I ever had such a bad experience with a shop in all my life.will never again shop in Argos they will never get my or my familys money again.And I will be telling as many people about this as I can .”

Helpful Report

Posted 1 year ago

“Tried to return faulty electrical item to Stockport Peel Centre, refused refund and terrible customer service, have informed trading standards and Argos CEO.”

Helpful Report

Posted 1 year ago

“The manager she is racist, insensitive and rude. I had to return a product and it refused me under the pretext that it was used (although it was in perfect condition, not used, without signs of wear). I had to go to another store where they accepted the product without problems.. it's not the first time I've experienced something like this with her. it is the most disgusting store”

Helpful Report

Posted 1 year ago

“I was served by two different members of staff in the Warrington Church Street branch. Both members of staff had terrible customer service. The queue was very long and all staff were on tills not giving out items to people waiting to collect them. I asked politely if someone from the back could pass me my items as they had been sat there 20 minutes whilst I queued and paid. Her response was very abrupt. Within minutes my items were given to me with a very sarcastic ‘Have a nice day’. This is not the first time I’ve experienced attitude from staff at this store. People shouldn’t work in retail if they can’t organise themselves to ensure good customer service is provided. I would have given zero stars if this was an option.”

Helpful Report

Posted 1 year ago

“Dreadful customer service. Purchased a Sage 3in1 Microwave, after 3 weeks the turntable started making very unusual noises and a smell of burning. Tried to call Argos Customer services, 20 minutes later I'm told to contact Sage - Really??? Argos as the retailer are responsible - However I was transferred and proceeded to wait for a further 20 minutes. In the end I gave up and redialled Customer Services - Again they couldn't help so I asked to speak to a Supervisor or Manager. Response was - No Supervisor or Manager are available and I'll have to wait 48 hours. That's fine by me, I'll just hold on !!! After a few moments I actually speak to a Manager. Explain everything to them and she speaks to the collection store and instructs them to order a replacement for collection when I return the faulty item. Honestly- the worse customer service I have ever experienced. Argos, If you read this Please take note and action on it.”

Helpful Report

Posted 1 year ago

“If I could provide 0 stars I would. Wait in for 5 hours for a delivery - driver said he’d be with me in an hour. I had to call customer services to find out he didn’t want to deliver and apparently told me (he didn’t). Woman at customer services had no customer service skills - talking over me, no empathy, refused to let me speak to a manager. Fast forward 15 days… your delivery is due between 730am and 930am, text message received at 7.20 sorry we haven’t been able to deliver today please call us. Errrr how can’t you deliver today, I am in…. Try to call - customer services not open. I have a medical condition which requires my medication to be refrigerated, which Argos are aware…no fridge for over a month now…. It is less than a week until Christmas, you’ve had my money for nearly two months. I have no way of keeping my life saving medication cold, or to keep food refrigerated - absolute joke!”

Helpful Report

Posted 1 year ago

“Absolutely terrible company no point even ordering from argos and wasting your time better off just going some where else I ordered on the 9th was told told delivery is on the 14th between 7:00-9:00 was called at 7:18 told outside in 5 minutes I waited outside only for the driver to drive past me when I called he lied stating It was not him then I received a message we can’t deliver today called him up he kept cutting me off called Argos and all they could offer was a lazy apology and I was told we can rebook you in for 23th so basically wait another 9days wasted my time and I took work off drivers are absolutely rubbish and LIERS DRIVER NAME CHRIS I WILL NEVER EVER EVER EVER BE ORDERING FROM ARGOS AGAIN”

Helpful Report

Posted 1 year ago

“My old office chair was ready to be scrapped. Having looked at the chairs on offer from Argos, as I had voucher available I ordered the Habitat High Back Chair. It was ready the next day and a member of the Hereford staff carried it out to the car because of the weight. It was easy to fit together following review advice. Not only was the ordering process easy but the service from the staff was excellent. Thank you Argos”

Helpful Report

Posted 1 year ago

“Argos is quickly becoming my go to main store to check for goods and prices as I always find them to be competitive, with a wide range and now that I can pick up at Sainsbury’s as well, it’s even more convenient.”

Helpful Report

Posted 1 year ago

“Really horrible customer service. The item delivered was faulty and you have to jump through 1000s of hurdles to return it. According to the website, you can return the item in the store. After carrying the heavy printer over there I was told that the collection needs to be organised by calling customer service and the sales assistants in the store can not call for me. When I called to the customer service the lady on the phone shouted at me and told me off for not speaking to Canon first. So now I need to be on hold to Canon to then call back customer service and finally organise an item collection. How I wish I ordered through Amazon instead!!”

Helpful Report

Posted 1 year ago

“Why is it Argos are not able to provide a VAT invoice on purchasing an item. Is it really that difficult? Their help guide indicates that it is available by logging in. Unfortunately it never is. Calling them is a painfull experience and there is no such thing as a complaints department or a complaints reference, even though some one will write down your complaint. I have had to call twice in two days. Dont expect a call back, well I have only been waiting 2 days so may be there is still hope, but certainly wont be counting on it.”

Helpful Report

Posted 1 year ago

“I had no notification of my delivery slot just a missed call from a number I did not recognise on the day. I then get a text from Argos three hours later to say my order has been dispatched! I rang the mobile number it was the Argos delivery driver who told me my order had been returned to Argos (unfortunately I'd missed the delivery). I rang Argos customer service who said my order had been marked as delivered by their fast track delivery driver. I explained I had spoken to the driver on his mobile and was told he'd returned it back to Argos. It took 4 calls to try and get my issue dealt with! First time they hung up, second time I was told to call back after my delivery slot had ended, third time I was told to call back after 5pm, fourth time to be fair the advisor took time to sort it out (I hope) no option for a re delivery just a refund which can take up to13 days (I purchased the items during black Friday deal and now the price has gone back up!) Then told to re order, why would I trust them to deliver my order again after taking my money!? I'm so disappointed, I've never had an issue with Argos before. What's going on?”

Helpful Report

Posted 1 year ago

“Brought an item & choose my collection point, only to find out the location’s under renovation & my parcel sent to a random store . Contacted CS & showed up to a store & is unable to locate my item. Your CS in-store & on phone is unhelpful & complaint ignored.”

Argos 1 star review on 30th November 2023

Helpful Report

Posted 1 year ago

“If I could rate a zero, I would I ordered an item that hasn't turned up when expected. I waited an extra day, then contacted them, only to hear the vehicle broke down, so the order was delayed. I asked them why I hadn't been informed but got no response. Then I requested that they reship the order, but apparently they cannot, as it has not been marked as delivered. The agent then changed her story and said the item had been damaged in the breakdown, so I said "well, its been delivered then, as it comes back to you, kindly send a replacement". How hard is it? They are insisting I accept a refund and buy it again. FUMING!!! Why should I waste my time doing this again when the original order hasnt been received?”

Helpful Report

Posted 1 year ago

“Disrespectful company! I ordered a washing machine and it is delivered as damaged. Requested change and it has been 2 weeks that I am waiting for the delivery team to collect the faulty product and deliver the new one. They don’t give a time window for delivery and make you wait at home all day. Additionally, they kept me waiting all day and didn’t complete the delivery twice. Today the customer service said that they couldn’t deliver due to it’s out of delivery hours after 5pm and booked it for next week. Even it’s their fault they give the next available date next week. In this respect it is going to be my 4th week that I am waiting for a delivery and they have no other solution. I was ok to bring my faulty product back but they say the warehouse is not open to public. I don’t know how people cope with this system. If you order anything from argos you may have to spend a few weekends at home to wait the collection of any faulty item. Don’t order big items from Argos. They are terrible at managing deliveries. It was my last ordering. Unbelievable!!”

Helpful Report

Posted 1 year ago

“Ordered 2 items, they left them in front of my door on 2 different days. One was stolen and the one i got was missing an item. I had to talk to few different people and explain to each one that the order wasnt delivered. It took a couple of days for them to send me the replacement, even though they assured me every single day it will be in my house by the end of the day. They refuse to send me the missing part because the order has been delivered. What a ridicoulous argument. Online orders are supposed to be a convinience and not a hassle.”

Helpful Report

Posted 1 year ago

“THE STAFF IN ARGOS LEIGH ARE VERY HELPFUL AND FRIENDLY AND I AM NEVER DISAPPOINTED WITH MY PURCHASES”

Helpful Report

Posted 1 year ago

“Order blinds, very easy to do and the store was helpful to accommodate any changes needed.”

Helpful Report

Posted 1 year ago

“had to give it one star to complete review what it should be is minus 10, ordered a samsung TV from argos paid for it including delivery this morning. I tried to cancel at one fourty five via customer service was told it was too late to cancel just refuse to accept it how low will this company go to £3.95 delivery charge they are a disgrace,avoid the company like you would the plauge.”

Helpful Report

Posted 1 year ago

“Really bad costumer service and payment refund policy”

Helpful Report

Posted 1 year ago

Argos is rated 2.7 based on 4,012 reviews