Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 3,988 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 3,988 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever being told by ‘Kate’ on customer service team there are no managers available...now all of a sudden there are managers there but she doesn’t want to put one on to me. Retrain your staff. Disgusting company”

Helpful Report

Posted 6 years ago

“I would have put zero but it would not let me. My partner was given a Argos gift voucher onnn 27th December which ran out on 1/1/2019. On the 30th of December we went to Argos, in Sainsbury’s Newcastle under Lyme staffs. She chose a pair of gold earrings. They told us they would fetch them in from Argos , Festival Park stoke on Trent . We passed her the voucher and a £10 not to cover the additional cost. She told us it was ok and pay when we collected .we went to collect on the 2/1/2019, amazingly the same girl said we were too late as the voucher had run out. I stated that she had not let us use it on the 30th which was when it was still in date. Straight away I rang customer service, after a long debate customer service agreed to reimburse £10, which was the value of the voucher. She told me to ring back in 3 days to ensure it had been done. So 3 days later I rang your customer service, to my shock he said it had not been reimbursed and he would not do so, eventually I got him to put us through to another dept . I got the same attitude that it was out of date, again I told them it was use prior to the date . They said no transaction date could be found so I said what about the text we recieved saying we could now go pick it up , he checked the number and agreed that was correct. Again I asked that we should be reimbursed. He replied that Argos were not obliged to do so. So I said, not obliged means you can buy you will not. Obviously we got nowhere and that’s why I would give you zero not 1 if allowed . ,ms MA Apostol”

Helpful Report

Posted 6 years ago

“Non delivery”

Helpful Report

Posted 6 years ago

“Because I bought Finishing Touch Flawless the facial hair remover and I got good quality service from the two members of staff and the staff were very helpful and friendly.”

Helpful Report

Posted 6 years ago

“Absolutely terrible shop service ordered an item at Stockton on tees branch, paid using there in store card machine, called to collect from the desk as it was announced good were ready to pick up as were 12 other frustrated shoppers then stood waiting for over 20 minutes with no one serving or handing out the goods that simply weren't there, left in frustration demanding a card refund then a shop assistant shouted your goods are here now, headless chickens with a messed up system never shopping at this store again.”

Helpful Report

Posted 6 years ago

“Went to Great Yarmouth store to collect 7drawtowet My Husband was waiting in the car par at the rear of the shop where they unload and load up When I collected the draws I asked the lady could she take it round The back where my husband was waiting she refused todo this and said We should not be there and they do not help customers She was very very rude I explained we have had other items Brought round for us and she said that was not true So I had to carry this very large box from the store to wher e the car Was she said can’t your husband come and get it I explained my Husband was n of very well So we will not be going to this store again I did not go in Argos to Be insulted and more or less called a life Ke”

Helpful Report

Posted 6 years ago

“Trying to find out New Year’s Day opening hours, wasted time and money to call. Nothing about opening times during Christmas holiday. Terrible.”

Helpful Report

Posted 6 years ago

“Ordered an engagement ring before Christmas and was told 7-10 days for delivery. After badgering the local store literally everyday they decided to tell me that 3 days before our engagement party the ring had been cancelled. No explanation nothing! Thanks a lot Argos 😡”

Helpful Report

Posted 6 years ago

“I had placed an order with Argos on 29th Dec and I got a text message saying it will arrive on 30th Dec but I have still not received the order. I’m highly disappointed with the customer service as one of the agent said it will arrive at 3:30pm and I was waiting for my order. Now when I called up other agent said it will take another 3-5 days to arrive the store. I can’t even cancel my order as it’s shipped already. Pathetic. I am a regular Argos customer but from now on never will I place my order with Argos”

Helpful Report

Posted 6 years ago

“Same day delivery..... U legends!!!”

Helpful Report

Posted 6 years ago

“I orderd my daughter's toy on 22/12/18 was ment to come next day, did not arrive, so they said 100% Xmas eve waited all day, did not come, my poor daughter went with out her Xmas present, nightmare never again will I order from Argos, they are saying it's been sign for and deliverd to me , which it hasn't, the signing on the drivers form is not even my name, they are saying nothing they can do about, joke, telling me to go bank they might be able to help, bank never heard of this before,”

Helpful Report

Posted 6 years ago

“I have bought from Argos three time regarding household appliances and bedroom furitnutre. I order from Watford Argos from the store manager for a wardrobe to be delivered 29/11/18. We had paid for this expensive wardrobe and paid for deliver as we couldn’t collect it and take it that day. The day it was suppose to get delivered. We had sold our old wardrobe that morning so we had space in the bedroom to put together our new wardrobe. For then the wardrobe to have never turned up... We contacted Argos customer services to find out what the problem was and where the delivery drivers were, to then be told that there was no record of our deliver in there system. Even though we had paid for it and had been told that it was getting delivered on the date we had arranged. If I hadn’t of contacted the customer services line I wouldn’t of know this at all and I would of paid for a wardrobe and not been given the product at all. I’ve now had to wait over 2 weeks for the deliver to be sent back out. So I have got know where to put any of our clothes away. Argos is a joke. I will never be buying any products from there stores again and I have advice all family members and family friends to use other company for products for the future.”

Helpful Report

Posted 6 years ago

“Have bought a number of items from Argos but have noticed recently that it’s prices for very basic tech items such as printers, are 25% higher than competitors. Tried to ask why but cannot get a reply. Seems like corporate greed to me.”

Helpful Report

Posted 6 years ago

“Brought an item in april. Item has gone wrong. Tried to return it to the store i brought from only to be told that I Had to get in touch with the manufacturer. Exscuse me i brought the item from Argos not the manufacturer so they should deal with it. This has gone against my consumer rights. I didn't even want my money back just a replacement. Got in touch with customer services and as usual you get a young girl reading from a script. DISGUSTING. Definitely will never ever shop there again.”

Helpful Report

Posted 6 years ago

“Unable to return product”

Helpful Report

Posted 6 years ago

“Can only go as low as 1 * otherwise it would be a 0. Ordered a toy on line, within seconds I had received an email and text to confirm order. Minutes later I had received a further email to inform me that the item was ready to collect, backed up with a text to also confirm item ready for collection and would be kept up to the following day (Today 27th December). This morning at 08:54 hours I received a further text reminding me to collect the item before 8pm. At 12:35 hours I received a telephone call from the store (Raleigh Weir) to ask if I still wanted the item, I stated I did and would be there to collect by 2pm. I drove from home (Hornchurch) to the store where I arrived at 13:45 hours to be told "I'm afraid your item is no longer available"”

Helpful Report

Posted 6 years ago

“Disgusted, family paid a week ago and no bike there on collection as promised. Let down my grandsons Xmas present, days before Xmas. Expect s formal complaint, disgraceful Argos to let children down at this time of year. Quick to take money out of bank, days of lies and too late to get another. Fuming should be ashamed there is no excuse !”

Helpful Report

Posted 6 years ago

“The bedroom furniture that I brought not Evan a year old n is no good the draws have broke so just made very poorly n cheaply for a exspensive prise wouldn’t get furniture of any sort again from argos”

Helpful Report

Posted 6 years ago

“There is no way to do a review, they have a random fake review system.”

Helpful Report

Posted 6 years ago

“Bought a bicycle from argos on November the 14th of this year from there online store,unboxed it and put it together as instructed but after my first ride on it I found the crank had became loose. Tightened it as best as I could with the limited tools that were supplied and next day went out same problem repeated the process then day after day of same sort of thing. Yesterday it was so bad that I thought something was gonna drop off it so I rang argos today thinking its only been about a month since I bought it so should be no problem to have a replacement bike sent but I was wrong. Got told to ring the supplier even tho I bought the bike from argos?,rang them they seemed to accept my problem then got told I could be sent a replacement part that I would then have to source a local mechanic to install and id have to pay for the privalidge. How can this be right?,i bought it from argos site not some other supplier and then just because its a fixable problem I cant have a replacement even tho the bike was at fault from day one?,i need it to get to work and back and like most people id have thought if I tighten it then the problem would stop which I did but it didn't. What happened to the old days when you bought something its faulty and so you get your money back or an exchange if you do this within a reasonable time period,ok you might argue it was slightly outside the 30 day period but I paid on the 14th November but then had to wait a few days for it to be delivered so its more or less within the time as its only 21st December when Im writing this. Pretty sure I had something along these lines happen to a bike I bought from amazon and had no problems having it exchanged for the same model and so I went and bought a new one today from them and its the last time im gonna buy from argos unless its something I cannot get elsewere. Looking at the recent one star argos reviews it seems im not alone as well. Merry Christmas argos you grinch.”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 3,988 reviews