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Argos Reviews

2.7 Rating 4,003 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,003 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
Argos 5 star review on 28th October 2024
MERVIN KRUEGER
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 3rd January 2024
Anonymous
105
Anonymous
Anonymous  // 01/01/2019
Ordered an Apple iPhone 14 pro max. Paid for on 19th December coming on 24th December to local Sainsbury’s. All well so far. On 22nd December text and email from Argos to say cancelled order. No explanation. This was a Christmas present. Tried to ring customer service, no joy, live chat no joy. Disgraceful Argos can just cancel without good reason after taking money. Shame on you for spoiling Christmas. I am contacting Which Legal for help with failing to supply goods when a contract was agreed.
Helpful Report
Posted 2 years ago
DO NOT ORDER YOUR CHTRISTMAS GIFTS FROM ARGOS. THEY ARE UNABLE TO DELIVER THEM. I PLACED AN ORDER ON THE 18TH FOR DELIVERY ON THE 19TH DECEMBER, I HAVE STAYED IN ALL DAY AND THE ORDER HAS NOT ARRIVED. HAVING CALLED ARGOS THEY CANT CONFIRM WHY IT WASNT DELIVERED (BLAMED THE SNOW BUT THERE IS NONE AS IT ALL MELTED YESTERDAY, ITS 13 DEGREES OUTSIDE!) OR GUARANTEE WHEN IT WILL BE REDELIVERED. THEY THEN PLACED ME ON HOLD FOR 25 MINUTES WHILE THEY WENT TO FIND OUT BUT NEVER RETURNED AND JUST ENDED THE CALL. I DONT KNOW IF I WILL GET IT IN TIME FOR CHRISTMAS AND HAVE PRECIOUS LTTLE TIME TO REORDER. THE SUPPORT STAFF MEMBER I SPOKE TO WAS EXTREMELY APATHETIC AND CLEARLY DID NOT CARE ABOUT ARGOS CUSTMERS AT ALL, OBVIOUSLY PLACED ME ON HOLD THEN HUNG UP ON ME INTNETIONALLY. FRUSTRATING EXPERIENCE ALL ROUND. I WILL PAY £10 MORE AND ORDER FROM JOHN LEWIS NEXT TIME.
Helpful Report
Posted 2 years ago
Worst experience I’ve ever had whilst ordering something, such a thieving company. Placed a £200 order for Christmas, it wasn’t delivered properly and the delivery man was caught on CCTV leaving my porch door wide open for anyone to steal my parcels which is what happened, once I contacted them, they completely wiped their hands with it and stole my money. I’m now having to dispute it with my bank which will take up to 18 weeks. Thanks to Argos and their refusal to help, and the terrible customer service my kids won’t be receiving Christmas gifts.
Helpful Report
Posted 2 years ago
Such a bad experience! Basically they break my fridge when they bring it and they didn’t take it back because I had to call for return and they didn’t suggest for a discount if I wanna keep it . I had to keep it for 3 days . And after that waiting for refund to be in 7 days and still nothing and now another 7 days of waiting. So basically will be almost a month to get my money back and is not a few hundred is 1.600£
Argos 1 star review on 14th December 2022 Argos 1 star review on 14th December 2022 Argos 1 star review on 14th December 2022 Argos 1 star review on 14th December 2022
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Posted 2 years ago
I have been looking to buy a Ninja air fryer since October but all the Argos in London have out of stock, I have checked all over London, keep checking with all the Argos locations but unfortunately I couldn't find anywhere in London. But when I look in to the reviews for the specific product, I got shocked because day by day most of the people have bought each day 10 to 15 people have bought the item and left so many 5 star reviews, how is this possible that there is no product available in all over London but leaving good reviews that they bought now, today, yesterday, Clearly can be seen it's fake reviews for out of stocks products.
Argos 1 star review on 11th December 2022 Argos 1 star review on 11th December 2022 Argos 1 star review on 11th December 2022 Argos 1 star review on 11th December 2022
Helpful Report
Posted 2 years ago
Ordered a mobile phone. The driver stole it from the box and replaced it with air freshener. Four days of lengthy phone calls with Argos and they didn't sort it. Avoid at all costs. Dreadful
Helpful Report
Posted 2 years ago
I ordered an air fryer on 6/12/22 and was due to collect it on 8/12/22. They have just emailed to say my order is cancelled due to a problem at their end and I will possibly have to wait 30 days for my PayPal refund !!!!!!! Ridiculous
Helpful Report
Posted 2 years ago
Worst experience ever! I bought an item online and was told that I could collect on the next day after 10 am. I went to collect it at 1 pm and the boy on the counter told me that it was sent to another shop and I'll be able to collect it in a couple of more days. The travel took more than half an hour. Then I tried to cancel it as I found it cheaper with free delivery and I didn't want to wait. But I couldn't! I called the support and lost another hour and they told me that I need to wait for the "collection window" to close in a week and then eventually I'll get the money back.
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Posted 2 years ago
Item description was misleading. Tried to resolve the matter with customer service, but they were not able to help (however it would have been very simple). Avoid them as seems this company is willing to cheat for the sake of a few pounds and not at all cares of customer satisfaction.
Helpful Report
Posted 2 years ago
If there was a option of zero stars I would rate I had placed an order for Xmas presents and the cost was 117.00 on the 23th of November there was an problem when I had placed my order and I never received a confirmation email and the money was pending in my bank and now we are on the 28th and I have still not received the money back and the items are starting to go out of stock I am very unhappy and disappointed as I had phoned Argos to find out more and only got an automated service to say it would take 5 days to go back in my bank this is unacceptable in these time and this has left me in severe hardship and debt you should have not taken the money
Helpful Report
Posted 2 years ago
I’ve applied for an Argos Card few years ago and after going through all the security checks and credit references which was affecting my credit score, got the card eventually and used it regularly. However, Argos decided to close my account this year because I haven’t used the card for about 6 months but without even letting me know or notifying me that this is what they about to do by sending me an email, a message or a letter, they just suddenly decided to lock the account and cancel the card without my knowledge. Last week I’ve tried ordering something and paying with the Argos card and didn’t go through so when I called their customer service, the agent on the phone was clearly not bothered and ignorantly kept saying that if I didn’t get the letter, is nothing I could do! But they have my email address and phone number and never bothered to inform me. He said to apply for another card and that’s it, even though they are all fully aware each application as such is affecting our credit score… just frustrating the fact that as a loyal client they just do not appreciate us at all.
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Posted 2 years ago
Absolutely terrible service will never go there again, incompetent
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Posted 2 years ago
Argos online is impossible to use! I got a voucher from Sainsburys to use, can't find anywhere to input the code at the checkout and the customer service chat was no help! Cancelled the order. Every time I use Argos online there is and issue. I am off to the Range to buy what I need!
Helpful Report
Posted 2 years ago
Kieran McLaughlin Argos west Belfast andersonstown manager was called Cath hi i bought a dash cam off you today and asked for a memory card to suit it but when i returned home it wasnt a micro card but id already opened it thinking it was the card carrier,,, i returned to the store in andersonstown west belfast and explained this to the assistant but realizing he wasnt gonna help i asked to speak to the manager who was brushing the floor and was upset she was disdurbed her name was Cath,,,,she had an extremely condescending attitude, and refused a refund saying it was opened but i explained this was the card i was sold for the dash cam,,,,i would like to complain firstly about this girls attitude and would like a refund for first sd card i bought,, the training these people had was atrocious and was told id need to come back on monday to talk to someone else,,, kieran mclaughlin
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Posted 2 years ago
I returned a dolls pram as one of the hoods was bent. ( very noticibly). Assistant told me no more in stock in North West and gave a refund. That evening I found one in same shop ( Runcorn Cheshire) ordered it and picked it up today. Lo and behold it was the same pram with the faulty hood ! I once again got a refund. Surely its unfair to put faulty goods back on sale for someone else to buy? Assistant wasn't very pleasant either . Definitely none of the old " customer us aways right " about her !
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Posted 2 years ago
Argos has one of the bad service ever in store and even on phone
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Posted 2 years ago
Scammers, discriminatory treatment Scammers, discriminatory treatment After 35 years of using Argos it will be the last time I use them. Argos have been discriminatory against me and have conned me into buying evouchers knowing I can’t use them. I will be seeking legal redress for this treatment. Miss Thomas
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Posted 2 years ago
I was not satisfied because it is very small. I wanted to exchange it for a bigger one, but I had a big surprise. The employees said that it is not possible. I do not recommend Argos.
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Posted 2 years ago
Purchased an Apple Watch Ultra from Argos, as I didn't want to wait 2 weeks for it to come from Apple (huge mistake, I should've waited). Once received, I realised the watch was way too big for my wrist, and wanted to return it. Mind you the device was just tried on, with all the accessories and original packaging. Went to Argos at Crown Point in Leeds to return it, but to my surprise my return was refused, due to the item being unsealed. The lady who I dealt with was pronouncing resealable, resalable, and when I realised this, I decided to submit my return request online and have the item collected. I've been told to wait in my office until 9 in the evening, but the item wasn't collected. Called on Saturday to re-arrange a collection, Monday I've waited in my office until 7 in the evening, the driver, again, did not come to collect the package. After 6 calls with Argos customer service, 3 live chat interactions, 2 store visits, I am still waiting for the item to be collected. If you were in my shoes, would you ever buy from Argos ever again? I don't think so. A complaint will be filed with trading standards for not accepting the return for an item that was in line with their return requirements. I am running a small e-commerce company, and we accept unsealed items for return, but apparently, Argos does not. Shame on you Argos!
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Posted 2 years ago
I Ordered a single bed which on the order confirmation stated delivery Between 7:30am/9pm on a indicated date. The item was not delivered and no communication was given to advise me on this. Calling customer service the experience was very poor with the advisor who did not have a lot of information on the order, and I had to push to get an update and this took me over 30 minutes on the phone. On my experience I will no longer order any large items from Argos again.
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Posted 2 years ago
Argos is rated 2.7 based on 4,003 reviews