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Argos Reviews

2.7 Rating 4,003 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,003 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
Argos 5 star review on 28th October 2024
MERVIN KRUEGER
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 3rd January 2024
Anonymous
105
Anonymous
Anonymous  // 01/01/2019
DO NOT buy directly from a store as Argos will NOT give you a refund by bank, you will have to go back to the store to get your money back. I am disabled and no transport and they still forced me to pick up my money from the store and refused to refund my money back to my bank. I would never buy from a store again, its so much hassle and customer support has been a nightmare, this morning they put the phone down on me despite me being polite. I have a really bad tremor and find telephoning very difficult. Now I have to get a taxi which will cost £40 in order to get a refund for a defective product
Helpful Report
Posted 2 years ago
Ordered a bush dishwasher from Argos sent me the dishwasher without any parts to attach the dishwasher. Four months later and many phone calls I was informed by Gillian from complaints that her manager Mike from resolutions informs her this product doesn’t come with fittings. The website on Argos states otherwise so someone is lying either the website or the manager. If the website on Argos states that parts are provided then why is ghe Manager refusing to send them Bush is an Argos made brand. The call was terminated by the staff member Gillian saying they will not supply the part. This is in breach of contract as it clearly states it is provided
Helpful Report
Posted 2 years ago
Do not buy Apple products from Argos. I ordered a new iPhone to be collected from here, as it was one of the few places to have it in stock the same day. However, when I picked it up from the till it was clearly used/returned as the box wasn’t packaged as Apple typically does, but rather wrapped in cellophane with an Argos “quality assured” sticker on it, and the box underneath was quite clearly dirty. To make matters worse the very same employee who processed my prepaid order insisted I join the back of the queue as the return “was a new transaction I was requesting”. Argos used to be good.
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Posted 2 years ago
delete your reviews ifi they are bad
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Posted 2 years ago
I will never order from argos or shop in store there again, they ruined my Xmas with a 'phantom' order, basically took my money but didn't deliver over £350 worth of Xmas presents, and now they have messed up the visa verify so online payments are also not being completed! Absolutely the last straw with me. Will take my business elsewhere, later tater!!
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Posted 2 years ago
Disgusted with this company, bought a tv oct 2020 during lockdown reserved and collected in store …., no email receipt given at time 15 months old and screen has completely broken down and independent report say not able to fix as screens are non existent and it’s a manufacturing defect and should never have been sold.Due to being unable to find receipt after moving house even though my bank statement shows proof of purchase they refuse to replace or refund . Trading standards now dealing with them 😡
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Posted 3 years ago
I bought a Vax Hoover and I didnt think it was any good not as light as they say and didnt pick up very well. I took it back after making sure it was spotless and back in its box. They refused my return even though i was buying a dearer replacement because I had used it, but how do you know if suitable if its not used, how do you know most things are suitable without using them. Will never buy anything again from Argos.
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Posted 3 years ago
Absolutely horrid and rude members of staff at the Goole branch, I will never purchase anything from that store again.
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Posted 3 years ago
Bought a cooker for my daughter Dec 2020.....had to have an engineer call out last year after a huge headache trying to get hold of someone......and now low an behold its broke again and its out of guarantee..... Dont buy large items from argos as they dont seem to last.
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Posted 3 years ago
Lost Argos card and eventually received another one three weeks later.Argos stores or online will not accept new card because old account has not been deleted and not giving me the option to do this. live chat is completely useless and been trying to get through by phone for last four days.When eventually I did get to speak to someone they passed me on to someone else and the line goes dead.
Helpful Report
Posted 3 years ago
Argos have no complaints procedure or policy I am told. Tried to have a repair done under the extended warranty i took out on a settee - zero assistance from Argos and no attempt to resolve. They are simply not interested. I would try and buy your product elsewhere - fine and cheap when all okay but when your settee needs a repair less than 3 years after purchase - they just are not interested.
Helpful Report
Posted 3 years ago
Do not buy any large goods from Argos if you have to make a claim from your insurers Do not buy any large goods from Argos as their e-mail receipt will not be accepted by insurers. We have put in a claim to our insurers for white goods and they have asked for proof of purchase. However, they will not accept the e-mail receipt as proof as it could have been altered. Argos do not provide other receipts other than the e-mail so we are in a position of having a £300 claim potentially rejected.
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Posted 3 years ago
I was looking for a 24 inch television. Your website is not up to date ,So you have just lost a customer. Looking for some help with a purchase you are not interested. Glad that you can afford to lose customers. not be using this website again. Your website is rubbish. Tried phoning this company yesterday, they cannot even pick up the phone. Disgusting customer services.
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Posted 3 years ago
Ordered and paid for a new laptop only for the order to be cancelled by Agros 10min later. Had to wait 7 days for a refund which included £50 worth of vouchers which were now useless to me as I needed the laptop immediately. Customer service unable to help. Gave up with Agros and ordered from Curry's and all good. I wish I'd have selected Curry's vouchers now! £50 out of pocket and lesson learnt I won't use Argos again.
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Posted 3 years ago
Put items in trolley in stock, went to pay items out of stock!!! Shambles. Won't be buying from argos again! This company won't last very long in today's competitive market.
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Posted 3 years ago
Put items in trolley in stock, went to pay items out of stock!!! Shambles. Won't be buying from argos again! This company won't last very long in today's competitive market.
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Posted 3 years ago
Sent a faulty dining table, then sent wrong replacement part. then sent said the item is out of stock so having to sent it back despite having half built it. Supervisor refused to speak with me and the person on the phone had a "everything is too much trouble" attitude.
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Posted 3 years ago
This shop was used to good quality and if the product broke or was low quality you could return it with no issue. Now the quality of their products is very low. Children bike (purchased in December 2021 for christmas gift) is literally falling appart, all pieces are wobbly, steering wheel is unstable, little pieces falling off and Argos wont accept return. Their supplier shifts blames on customer (they say the boke is well worn...3 weeks after purchase... what 2,5 year old can wear off bike after 3 weeks???). It wasn't cheap either, over 100 pounds. Very poor quality service, awful product quality, AVOID, AVOID, AVOID!!
Argos 1 star review on 31st January 2022 Argos 1 star review on 31st January 2022
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Posted 3 years ago
Failed to deliver my pre order on release date despite their pre order promise to do so. Very disappointed, item now 2 days late. Live chat offered no recompense or help other than "it's with Royal Mail now". Delivery on time is YOUR responsibility!
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Posted 3 years ago
Prices of the chesterfield sofa from 500 to 675 in a year what a rip off
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Posted 3 years ago
Argos is rated 2.7 based on 4,003 reviews