Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,011 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,011 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had an awful day called Argos 7 times about getting my washer dryer repaired.Company they use for repairs eventually contacted me.Daod an engineer would contact me in a few hours.That was at 3pm it's now 8pm and I think they are closed.I will NEVER buy large appliances from Argos ever again!”

Helpful Report

Posted 6 years ago

“Awful company customer service slow with rude and unhelpful staff would not buy from them again.”

Helpful Report

Posted 6 years ago

“I would not give them and stars if I didn’t have to Argos customer service is a joke the are ignorant and arrogant and tell lies I asked for an online order to be cancelled only to be told by the time they do called read my email that it was ready to be dispatched do wouldn't cancel it even though I emailed them with 5 mins of placing the order as couldn’t get through on the customer service line as was in the evening I asked them to stop the dispatch to be told no I had to refuse the delivery when it came but with previous experience with couriers they just leave the item anyway and as I’m not going to be home and I live next to a public footpath items are not secure I then got a message to say the item had already been dispatched before they read my email so basically sonebody was telling lies. anyway after lots of emails to them and getting the same answer they can’t stop a delivery even if it hasn’t been dispatched I am making people aware of their very poor customer service Obviously another big company that only see ££££ signs”

Helpful Report

Posted 6 years ago

“Ordered online and my delivery didn't arrive at my address. It was delivered though and currently under investigation as the courier they use didn't even get a signature. If it's not found no refund or replacement so I'm out of pocket. I'm not a happy customer and only gave one star to make this review as I would have given none if I could have.”

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Posted 6 years ago

“Terrible customer service! Argos tried to deny that they receive my payments on time. Avoid because all they try to do is add their interests. Money were transferred before the plan was due yet Argos argue they respect the date they receive the money. Absolutely joke. Spent half an hour on the phone and yet did not hear any explanation.”

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Posted 6 years ago

“Don't look after there regularly customers.”

Helpful Report

Posted 6 years ago

“Ordered a table and 4 chairs, only to find out that the one of the main components, the chair seat was missing. I went into store and was told that there is no spare parts available and will have to wait. When asked how long i have to wait, i was given the answer 'I don't know'. Which is frustrating answer to say the least. At this point majority of the table was built as there was 3 boxes, I was going through them one by one. Contacted customer services the following day and was told the same 'i don't know’ answers and to wait a week as they should get delivery in. Contacted again the following week and was told to wait another week as they are expecting a delivery. At this point i logged a complaint. No point logging a complaint as they do nothing, Absolutely nothing!! Anyway, contacted the following week and was told they have one available in a store 25 miles away. they would not send it to a closer store and as I was heading that way on the day so i thought i would collect it. Anyways, two weeks later, popping into a store, me personally chasing the missing part (at least 60 minutes on the phone over 3 telephone calls), you would think I would get some sort of compensation for the inconvenience. It was me who was chasing Argos for a part that already should have been in the box. Imagine buying something and not being sold the finished article and the person you bought it off wasn’t doing anything about it. This is exactly what Argos were doing! If you want that service go ahead and purchase from Argos but you are better of going to somewhere that will treat you better and get things sorted. What did the complaints department say to me...Write in to head office!! i mean who writes nowadays, it’s all email or live chat. erm excuse me..do you want to resolve complaints. Clearly not! The point of the story is, i have never witnessed such bad service from anywhere like this before, the complaints department probably made it worse and do not care what they sell. i will not be buying from Argos and will be recommending my family and friends to do the same. i probably won’t be writing it as it is not worth the hassle or wasting anymore of my time with Argos. My complaint is probably still left open but they most likely have loads open and just leave them to rot. This experience has made me realise how important service is when purchasing an item from a company”

Helpful Report

Posted 6 years ago

“"Argos they don’t proof series number on IPad or I phone then if something broken on your IPad you not cover by insurance Don’t buy IPhone or IPad from Argos without insurance from them if you insurance with another company you want be cover as you don’t have proof with serious number"”

Helpful Report

Posted 6 years ago

“Don’t ever buy IPad from Argos because you not insure they don’t proof serious number”

Helpful Report

Posted 6 years ago

“Argos they don’t proof series number on IPad or I phone then if something broken on your IPad you not cover by insurance Don’t buy IPhone or IPad from Argos without insurance from them if you insurance with another company you want be cover as you don’t have proof with serious number”

Helpful Report

Posted 6 years ago

“Visited Argos Stafford for a parasol, they didn't stock it but was available at an Argos 90mls away, wanting to pay there & then for them to have it delivered to them, so I could pick up another time, they said not possible? But could have home delivery (I'm on a boat on holiday on the canal) I live in Cornwall. No wonder companies are going to the wall.”

Helpful Report

Posted 6 years ago

“I bought a vax blade .first the charger stopped working . Now the battery will not charge. This is less than 3 months old . Argos tell you to contact vax . Vax tell me to wrap it in cardboard and send it back. Now I have to runaround to find cardboard to help them. Vax and Argos I should not have to runaround for your faulty product !”

Helpful Report

Posted 6 years ago

“I bought an xbox elite joypad from argos stockton on tees store , i had purchased the wrong one for my son so took it back with proof of purchase . The lady on the desk took it all out the box, played with it then explained that with it been expensive she would need to get a manager to check it over . The manager came over! face full of attitude and eyes rolling that fast that at one point i thought they were guna roll out the sockets . she then started playing about with it . for her then to turn around and say you are not getting a refund because it has been used . i asked her to explain how she knew it had been used ,she turned it backwards amd said "look the lights are on ,so it has been charged " when questioned what lights she was talking about ( there is no lights on it ) she just proceeded to put it back in the box to then say "look it has finger marks on " you will not be getting a refund from here or anywhere else !! The finger marks were obviously off her and the other lady ! I was left embarrassed and angry at the way i was tret! ...i wrote a letter to head office and thankfully they refunded me the money i was owed . However i will never return to that store ,the staff are a joke and need some training in customer service”

Helpful Report

Posted 6 years ago

“Poor service wanted to return goods told can only give me a voucher”

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Posted 6 years ago

“I ordered a ring 3times and it got cancelled on me I never got notified I was sat waiting for a month and a half fuming”

Helpful Report

Posted 6 years ago

“Awful,waited all day for a delivery that I was told by online chat was definitely arriving .it didn't. Then spent half an hour on phone to them to be told there was a computer glitch.i was sent a £10 gift card as compensation which was out of date.now all they are offering is a £10 replacement gift card after their errors.i spent over £300 in a month with them.well I won't be spending anymore ,I will go elsewhere,where customers are treated well !”

Helpful Report

Posted 6 years ago

“bought a cheap nokia phone online from argos. rang them 3 times when it went wrong {not from the nokia} each time said they would call back never did. filled in a survey same thing. they say should deal with nokia but i bought the phone from argos so my contract is with them.lost my future custom , just bought a tv from currys hope they are better”

Helpful Report

Posted 6 years ago

“Don’t buy electronics from this place. Say you have a one year guarantee however after you call after having the product a few months they advise you to call the manufacturer and take no responsibility. Well done Argos for false information and take ownership for your mistakes !!! DONT BUY FROM HERE”

Helpful Report

Posted 6 years ago

“Bought an ottoman bed that has given me serious back pain. They used cheap plastic and wood to make the bed. All the plastic has broken and now the only thing that holds my bed together is the damned wood. Very disappointed.”

Helpful Report

Posted 6 years ago

“After placing a £400 order that they didn’t receive yet did receive payment for, I was told to reorder it at another cost of £400. After doing this on the assumption that the money would be reimbursed, both orders failed yet £800 was taken from my account. All helplines advice was conflicting, blaming each other for incorrect information, as well as ending the calls/live chats for no reason. After having to resolve the £800 lost with the bank as Argos were so unhelpful, they still have not provided any alternative method to ensure the order, leaving me in shock at the complete incompetence of such a large retailer, who clearly have no interest in customer service.”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 4,011 reviews