“They don't even deserve the one star. Truly appalling service. Shopping was to be delivered last Friday 6-8pm. Come 8.30pm no sign of a driver or a phone call that something's wrong. I ring their customer service. They tell me driver couldn't find me so my shopping will not be delivered. Why didn't he ring? We are not sure why. Will I be charged for my shopping? Absolutely not. 3 days later I check my bank account and - wait for it - the whole sum for the undelivered shop is taken out of my account. Rang them again to ask for reimbursement - will take at least 48h but somehow I am skeptical this was my last call to them to rectify. Avoid if you can.”
“The click and collect service at Asda is not a service it is a disgrace, I had to wait over 15 minutes just to get anybody to START to get my parcel, luckily I asked a member of staff passing to find out what was going on.
The click and collect point is the other end of the store to customer service desk, that shows how interested Asda is in customer service.
I will never use click and collect at Asda again.”
“I had around 5 online grocery shops with ASDA. Terrible delivery driver attitude left you to unload boxes seemed to think organising the other boxes in the vehicle more important than helping the customer.
several items on order unavailable on almost every delivery even basics like long life skimmed milk that was the last nail in the coffin for me as milk was what I needed most.
I do online shopping because of limitations in mobility periodically so just felt what is the point in this if I still have to go out to local shops for basics because of their failure to deliver all and not just part of my order
As a result of this I now shop with Morrison and O.M.G. what a difference great helpers great organisation better quality food they even refund you for returned used bags”
“We treat Asda as our 'corner shop' it being a short walk away. I have never been to Asda and had anything but a pleasant experience. Got all my Christmas shopping there the past 4 years and will be doing the same this year. Presents for the children and Grandchildren as well as our food. Very busy at Christmas time but do not have to wait for long as all the tills are open.”
“waited inline for 15 minutes only 2 people serving and of them spent more time talking to customers she knew than trying to serve anyone else. no clean cutlery or trays, when asked for some got a huff and she stormed off, came back and slammed cutlery into trays, by time food came it didnt taste that fresh and the hot drinks we purchased was cold. asked if anyone was in charge we could see and was told "boss went home early" never met such rude unhelpful staff. have since emailed shop manager and head office direct”
“OADBY LEICESTER ABSOLUTELY RIDICULOUS! I DO NOT THINK I HAVE EVER WRITTEN A BAD REVIEW ABOUT A COMPANY BUT I HAVE NEVER BEEN SO FRUSTRATED WITH DISGUSTED SERVICE AS I RECEIVED FROM ASDA! I BROUGHT A CHARGER FOR £16 FROM ASDA UNFORTUNATELY I DIDNT THINK TO TAKE THE THE RECEIPT AS YOU WOULDN’T EXPECT TO BUY SOMETHING AND THEN IT DON’T WORK. I WENT BACK TO ASDA TO EXCHANGE THE CHARGER WHICH I ALREADY PAID EXTORTION FOR AND A LADY CALLED CHRIS AT CUSTOMER SERVICE SAID SHE WON’T DO NOTHING AS I DON’T HAVE THE RECEIPT. I TOLD HER TO CHECK CCTV CAMERA AND SHE TOLD ME TO GO TO THE SECURITY GUARD AND TELL HIM. WELL HELLO? YOU WANT THE PROOF BUT YOUR TELLING ME TO GO AND THEN SHE RANG THE SECURITY GUARD WHO TOLD HER TO TELL ME TO COME BACK ANOTHER DAY. ANOTHER DAY???? AS IF I HAVE BROUGHT A CHARGER TO KEEP GOING BACK AND FORTH TO GET IT EXCHANGED AS IT DON’T WORK!!!!! CHRIS KEPT ARGUING WITH ME AND WOULDN’T DO NOTHING, I THEN ASKED TO SPEAK TO A MANAGER. SUKI THE MANAGER CAME DOWN AND TRIED CHECKING ON THE SYSTEM BUT DIDN’T FIND MY TRANSACTION, I ASKED THEM TO CHECK THE CCTV WHICH THEY CLEALY COULD NOT BE BOTHERED TO DO & HARVEY WHO COULD HAVE CHECKED THE CAMERAS REFUSED TO DO THIS. I RANG CUSTOMER SERVICE AND THEY TOLD ME IF I COULD REMEMBER THE DAY I BROUGHT THE ITEM THE STORE COULD CHECK AS PROOF OF PURCHASE, I TOLD HER THAT THEY ARE NOT CHECKING AND GAVE HER THE EXACT DATE WHEN I VISITED THE STORE AS I HAD TO GO THROUGH 100’s OFF MESSAGES JUST TO CHECK WHAT DAY I ACTUALLY MADE THE PURCHASE HOWEVER WHEN I TOLD HER THE STORE WONT CHECK CCTV WHICH SHOWS THAT THEY CANT BE BOTHERED TO CHECK THE CCTV AND DO THERE JOB PROPERLY WHICH RESULTS IN ME WASTING MY MONEY SHE THEN TRIED CHANGING HER WORDS AND SAYING YOU CANT ONLY CHANGE IF YOU HAVE A RECEIPT. DO NOT EVEN BOTHER BUYING A CHARGER FROM ASDA THEY CHARGE YOU £16 FOR A CHARGER THAT DON’T EVEN WORK!!!!!!!!!!!! AND THEN TRY SAYING THEY WON’T EVEN REFUND OR EXCHANGE AS I DON’T HAVE THE REICEPT WELL MAYBE IF THEY CHECKED THE CAMERAS THEY WOULD SEE THAT I BROUGHT IT. A BLOODY RIP OF, DISGUSTING SERVICE AND RUBBISH QUALITY ITEMS!!!!”
“I have changed my mind about Asda in Dover. Still do not use self service checkouts though. Why have I changed my mind? I'll tell you. In Morrisons, in the same car park, they are selling a punnet of 4 nectarines for, wait for it, £3.47!! In Argos a punnet of 6 for around £1:50. Also they are really fresh and ready to ripen at home. Morrisons ones, like most of their fresh fruit, will already be almost off. Just eaten an Asda one. Yum yum.”
“Well for a start waited 15 mins for someone to bring my click and collect to me , and feel would of been longer if hadn't reported it !
Then found the right item I ordered in store so ask to swop one of the items I ordered for the correct item and was told no , I needed to buy the item and then go through the process of sending the other back and get a refund when they receive it , never have I heard of this before if it's a Asda product and swooping for a adsa product what the big deal ?
I will not be using this service again !!”
