“Well opening for seniors and. vurnable customers was a load of nonsense .Our store at Robroyston opened at 6am this morning we there for it opening all ages went through the doors somewho where quicker on there feet so it was just the same mostly empty shelves .Asda needs to look at this situation and try and come up with a solution.”
“Absolutely dreadful customer service almost amounting to fraudulent practices. Placed an order with Asda, when items were delivered, some items were not included and cheaper substitutes included for the other items. Hence the items ordered were far cheaper than the original amount. However, Asda charged us the full original amount which we noticed on our credit card statement. A few days later rang them and spoke to their customer services who provided wrong advice, was unhelpful and insisted that I need to log into my account and complete a refund form. This is ridiculous I said...why do I need to fill a form because Asda fraudulently charged me fat more than the cost of items delivered. Tried to fill the form, it didn’t work appropriately so had to ring back a second time. Got someone else who then advised that the balance amount would be automatically refunded within 3-5 working days. Asda is absolutely dreadful. Have been ordering with other companies who have also delivered fewer items but charged us the accurate lesser amount. Asda is useless and then has clueless customer service staff who provide wrong advice almost amounting to fraud.”
“WAS SUPPOSED TO BE EARLY SHOPPING TODAY FOR ELDERLY ETC YOUR STORE IN HARLOW LET ANYONE IN AND CUSTOMERS WHO SHOULD NOT HAVE BEEN THERE STRIPPED THE SHELFS YOUR MANAGEMENT JUST SAID TO COMPLAIN TO YOU BECAUSE THEY COULD NOT DO ANYTHING ABOUT IT BUT OTHER STAFF TOLD US THEY JUST PUT EXTRA STAFF ON TILLS INSTEAD OF DOING WHAT THEY WHERE THERE FOR TOTALLY UNFAIR FOR ELDERLY AND VULNERABLE CUSTOMERS WHICH I AM ONE”
“Asda Cumbernauld fab staff. Controlling the bulk buyers. Big thank you to Janice at customers service desk ,great asset to your selves always happy and so helpful. Asda cumbernauld pat your selves on the back . You all do great job thank you”
“Over the last week the staff have been fab,monitoring and meeting demands of the public . Janice at customer desk fab and just a happy helpful girl . Goes over and above to help you. Great asset to asda. Big thanks to all staff”
“Just been to my local Asda , cannot praise the staff enough, trying to replenish stock as quick as possible, manager was very helpfull too, thankyou very much.”
“I have shopped at Asda store in Ashton-under-Lyne for over 20 years and I have never been has stressed out with the set up at the tills, among lots of other customer’s I don’t understand way you are insisting on pushing self serving on to your customers! There clearly not enough room for this and will put me off coming in to do my shopping.”
“As a regular monthly, online Order Customer I am disappointed and disgusted at the amount of items which are now "out of stock" at the Caerphilly Store.
However Tesco's are in stock of handsoap, Wotsits, Quilted Toilet Paer, Chicken Soup, Absorbant Sponge Cloths, Heinz Ketchup, and Jammie Dodger, Bourbon, Custard Cream Biscuits.
It will be many months before I order from Asda. as I feel let down by Caerphilly Store Managers and Asda in general.”
“True some of the shelves are empty, but I tend to improvise
buying similar products - biscuits, soap, bread, etc - There is always an abundance of sweets and choc however!! Can your cafe please stock the front of the cafe and shop with a few delicious savoury biscuits please. Much nicer than sugary ones.
Thanks.
Customer.
16th March”
“Thanks to the lovely chap who was collecting trolleys today in Penryn ASDA at 5pm who took the time to help me load my shopping in my van with my 3 year old. A charming man who took the time to comment on how heavy my bags looked and also take my trolley away after. Bless him for going the extra mile much appreciated. An asset to your company”
“I like shopping at asda a good range of products but today some of the shelves are empty it's not fair I hope to think that people who are stockpiling arent being allowed at the tills but the On line shoppers are different story as it cant be monitored . Hope everything gets back to normal soon .”
“customers beware.never order online.after spending hours to pick the items you can not check out.30 attempts and nothing.site doesn t work.
bye bye asda
your repetable customer”
“Copy of complaint that I made to Asda. Could not put pics on here but hopefully you will get the gist of the failing in pricing and the poor customer service. Even allowed them to rectify the situation but they obviously don't value their customers.
I wish to make a formal complaint regarding your pricing and customer service at you Arrowe Park Store.
I attended the store earlier today with my grandaughter. I bought some groceries and also bought my grandaughter a toy dog for 3 pounds. The toy was clearly on offer in the sale reduced from 6 to 3 pounds. When I went through the checkout I was charged 5 pounds. As soon as i noticed this I went to customer services to complain. The lady from customer services then accompanied me to the sale display where the toy was purchased to investigate. Although the toys were in the sale area and clearly priced a 3 pounds she then moved some items that were hanging from the end of the shelf to reveal that there was also a 5 pound price tag. This price tag however was hidden from the general public (by the hanging items) and also was a full price and not a sale price. They therefore, according to the store, clearly had full priced items in the sale area with the only visible price being 3 pounds and not 5. The customer service lady was at a loss to explain this but did say that she could take back the toy and refund the 5 pounds. Not wanting to upset my grandaughter, I declined this offer and stated that I was not happy about this and that I was going to write a review about this experience and complain to customer services. I also told her that I would take a couple of photographs for evidence before I left. She then told me that it was illegal to take photographs within the store. I explained that it wasn't and proceeded to take take photos with my camera phone. As I took the photos she insisted that she pulled the hanging display which covered the 5 pound price to one side.
She then asked if this could be resolved in store by calling of the duty manager. I agreed as long as it wouldn't take too long. After about 15 minutes of waiting she returned to me and said that the manager was busy in the cash office and if I gave my phone number the manager would ring me as soon as he was free. I received no call whatsoever.
I am not happy about this situation and as such intend tomorrow, to submit a review with photographs on the web and also on social media sites.
I will attach the photographs including receipt for your perusal and action. From these pictures you can clearly see the product, the pricing and the customer service lady pulling back the vertical display t reveal the 5 pound price.
I wish to make a formal complaint regarding your pricing and customer service at you Arrowe Park Store.
I attended the store earlier today with my grandaughter. I bought some groceries and also bought my grandaughter a toy dog for 3 pounds. The toy was clearly on offer in the sale reduced from 6 to 3 pounds. When I went through the checkout I was charged 5 pounds. As soon as i noticed this I went to customer services to complain. The lady from customer services then accompanied me to the sale display where the toy was purchased to investigate. Although the toys were in the sale area and clearly priced a 3 pounds she then moved some items that were hanging from the end of the shelf to reveal that there was also a 5 pound price tag. This price tag however was hidden from the general public (by the hanging items) and also was a full price and not a sale price. They therefore, according to the store, clearly had full priced items in the sale area with the only visible price being 3 pounds and not 5. The customer service lady was at a loss to explain this but did say that she could take back the toy and refund the 5 pounds. Not wanting to upset my grandaughter, I declined this offer and stated that I was not happy about this and that I was going to write a review about this experience and complain to customer services. I also told her that I would take a couple of photographs for evidence before I left. She then told me that it was illegal to take photographs within the store. I explained that it wasn't and proceeded to take take photos with my camera phone. As I took the photos she insisted that she pulled the hanging display which covered the 5 pound price to one side.
She then asked if this could be resolved in store by calling of the duty manager. I agreed as long as it wouldn't take too long. After about 15 minutes of waiting she returned to me and said that the manager was busy in the cash office and if I gave my phone number the manager would ring me as soon as he was free. I received no call whatsoever.
I am not happy about this situation and as such intend tomorrow, to submit a review with photographs on the web and also on social media sites.
I will attach the photographs including receipt for your perusal and action. From these pictures you can clearly see the product, the pricing and the customer service lady pulling back the vertical display t reveal the 5 pound price.
I look forward to your response”
“I alternate between click & collect & I pay for the year to have mid week deliveries from Asda . I have never had a poor customer service from any staff at my local store or the delivery guys. Today I received my delivery at 34 WA10 4LN this is the second time this young gentleman has delivered to my address a total pleasure to have him in my home not sure how Asda find these courteous helpful staff members but they are a credit to the company & themselves. Occassionally there might be a wrong item but they are far & few between & customer service always resolve any issues with no dramas. There are a lot of angry ungrateful people in society today. Considering Asda is such a huge national organisation Asda offers an extremely efficient well run service with some of the most pleasant sincere staff. Give them a thought people when your ranting they are all human and deserve respect for their efforts. Thank you to all at Asda who make my life easier I value all the staffs effort from ordering to delivery.”
“Having shopped with Asda for almost forty years and had few issues, I was very disappointed with my latest experience.
We did an online shop and opted for what sounded an ideal way to rustle up some meals.
The one basket five meals. Five different meals , press on the item and the ingredients are added to your basket automatically . Great.
Unfortunately not so great when some of the items are not in stock. I know you have to expect this with online shopping but defeats the object if you can’t prepare the meal. One of the items I don’t even think they stock anymore. Also no indication of how you prepare the said meal when it all arrives.
Rang customer services , on the line for 31 minutes.
Worked out that this particular set of meals was in the Asda Good Living Magazine September 2019 . So ended up turning to google .
Sounds a great idea Asda but some things need tweaking.”
“Asda Harrogate is the worst shopping experience ever. Forced onto self checkout as short of staff and long queues at the few ‘manned’ tills. Just returned an item and dealt with by a very rude member of staff. Insisted on seeing a manager who wasn’t much better. Absolutely disgraceful treatment of customers.”
“Ordered a small bedroom table lamp. Arrived next day into morley store. Lovely security man opened box for me to see which bulb I needed to buy. Well done Asda.”
