“Just had my shopping delivered .. delivery man sanitised his hands before he took my bags out the van then stood back at my doorstep I stepped back and he put things just by my door..he was cheerful and as he walked away he said keep safe .. Asda only changed a couple of my items but had sent me an email yesterday regarding this .. well done Asda ..!!”
“Firstly i find asda a very dishonest, untrustworthy and liars, I have been shopping online with asda for almost 30 years, so a valued customer as far as im concerned, I made an online order on the 13th of March available slot was on 23rd march, so i thought ok have to wait over a week, thought no big deal beings i have had trouble buying from asda stores for the past 2 weeks previously due to shelves being empty and freezers empty of food despite working in the healthcare system, having diabetes and asthma i risked my health by going to my asda supermarket, anyway i checked every day to see how my online order was going everything fine untill the morning of 23rd march when my shopping was due, the £53 online order had gone down to £21, 38 items had gone down to 15 items, even my 1 each of toilet roll, bar of soap, washing up liquid, beans, tomatoes all became unavailable, i wasnt annoyed at that point untill 5 minutes after i looked on the website and they had the unavailable items in stock, what a disgrace, if anyone is making people panic buy it is asda as they seem to be holding back on essential items off the shelves, shame on you, to make matters worse they had taken my full £53 payment, can't get through to customer service, no replies on any of my 6 emails, i go back on my asda account and its asking for my full name and date of birth and the sort of card i used ??? This rings alarm bells in itself, so people BE AWARE!!! As for you asda you can wave goodbye to my custom now after almost 30 years for now and in the future, ASDA you need to remember, if it wasnt for customers there would be no ASDA!!! I am urging family friends and others to boycott, i will now shop elsewhere. Stay safe everyone.”
“Very bad!! Ordered a delivery on Monday, next available was for Friday, everything was fine all in stock. Come Thursday I receive an email that half of my shopping wasn’t available!!
I wasn’t greedy I purchased 1 of everything I needed!!
It was dried food!! Toilet roll etc (not fresh items)
all these items were available Monday! So Asda must have given them to someone else
Now Asda shouldn’t have taken my money Monday, to receive a message on Thursday no shopping!! And then have to wait for my refund.
Disgusting.”
“I'm self isolated,underlying health issues in vulnerable group totally reliant on home delivery.went on line to place order with asda today at 3am thinking to avoid busy times to start site wouldn't let me text in items,after TWO hours I finally completed my list and available slot( which would expire at 6-18 am) after all the time trying to compile list I was unable to complete because it kept sati g sorry town or city does not exist.....errelevant because I was putting in my cvv number and as a longtime registers customer my details are automatic!! At 6-45 nearly FOUR hours later extra security info asked for via card issuer not automatically directed as at any other time when security is asked for told to phone card issuer!!! No shopping,complete failure by Asda and at a loss as how to get food,cats food,oh PS as I tried to complete my slot was cancelled...next available would have been 18th of april.! I'm not an impatient person,this is a war,but Asda you failed in your promise to provide and passed the buck back to me as a customer,perhaps you might be more efficient if you adopt Morrison's box policy?”
“Dreadful service
I made an on line order, due to the fact that I’m ill. Half of the items I requested were unavailable. The delivery was supposed to be between 4&6pm, at 9pm I gave up waiting. Couldn’t get through to customer service via phone.
Next day I checked my bank account, the full amount was still pending & the delivery status on the ASDA website said delivered! Tried many times to contact by phone, can’t get through. Requested a refund, stating purchase not delivered. Automated email said refund refused, no reason given. Emailed customer services & email bounced back, because ‘they are unable to deal with emails at the moment’.
Absolutely disgusted with ASDA, I used to shop there every week & have done for years. Not now & never again.
Checked my bank account this morning & the thieving so & so’s have taken my money!”
“We are in the vulnerable and high risk category and do not drive and we have had to cancel my son’s 21st birthday celebration in London.,I tried to amend my order for tomorrow to add a birthday 🍰 but was told that i might lose my order by amending it why can asda help vulnerable people who are isolating so they do not get the virus other supermarkets are doing this and as I can not get to the big Asda my son will go without and no celebration not happy”
“It’s quire clear that Asda are not fulfilling the online orders by a long chalk. I received reassuring emails from the CEO even asking me to donate to the food bank. The basic essentials are missing form the orders. Anything tinned, pasta, Washing powder, hand-wash, meat, poultry. 22 items missing on last order. I feel so sorry for the delivery drivers. We are having to go out to shop and risk our health. A message to the CEO, please send an email to reassure online shoppers that their orders will be fulfilled.”
“AWEFUL AWEFUL AWEFUL - they simply CANNOT COPE - web breaks down ,they keep kicking out bits of order saying unavailable , but then when I replace them they go back in as available , can't get slots till after 11/6/20 as not listed as available and none listed after that , cant check out , cant speak to ANYONE about the problems
WRETCHED , just nonsense”
“Absolute waste of time, your told to try and self isolate try an dorder online, so you book a slot mine was 2 weeks away from 80 items I'm now told 60 are now unavailable, what's the point? And some hav ei creased in prices by 50%?? So you think you hva edone your shopping and don't go out, but on delivery day your order has dimmished so much that you may as well have gone out to to get your shopping, pointless doing this online! Rks”
“Thankyou to people stocking shelves and checkout people,sorry no names as I been so shocked at so little on shelves this week when I went to do our shopping it upset me,lm 63 my husband 75,never seen so little.your team were patient and caring.Thankyou all x”
“I went to Asda picked up a few grocery’s and some Budweiser the couple in front of me had put there grocery’s through and had a bottle of spirits they had to get assistant to put through scanner I was next and asked if she would do my buds because she was already there and it would save time and it was getting busy but I was greeted with wait your turn and I was next but I said nothing put my grocery’s through as she walked up and down she could clearly see I was waiting so I signalled to hear again even though she was not doing anything I was greeted with in a minute so I waited and another younger girl came over I was furious to be treated this way im 56 years old and have never been treated like this in morrisons and Tesco who staff are more helpful to customers this 50/60 year old glasses dyed blonde hair overweight lady needs to be told on how rideable with the public l know your company probably gives talks on dealing with the pubic as my own company there are always a few who let the side down maybe need to be put in the back out the road so my journey to Asda Parkhead wasn’t a pleasant I’m only complaining so somebody else didn’t get the same treatment as I did”
“Absolutely rubbish don’t order anything from Asda online, i’ve been waiting six days for delivery,
out of the 14 items ordered I have only received six items rest all out of stock.”
“Placed online order as I have done for the last 5 years, every week same slot, today I had a text saying your drive Thomas will be with you later than planned, keep checking for up date, I did and two hours after it should have been delivered it said CANCELLED! What the hell I've had no explanation and got no food 😡😡 appalling then get told it will be 3-5 working days before I get a refund”
“Early opening for vulnerable and over 70’s. Well whole experience of getting in and being able to do shopping was good, no complaints on that, it was when it came to paying at till, I was met by the till worker questioning my vulnerability to which I replied that I was a type one diabetic with several autoimmune diseases. To which I was told that didn’t make me vulnerable and I wasn’t old, she then continued to Chuck my shopping down to the bagging area, squashing my bread and crushing fruit and other items and a bottle of make up remover split and wasn’t replaced. She left me feeling humiliated and guilty for being vulnerable. Not being funny but I wouldn’t wake my kids at 5 in order to go food shopping if it wasn’t essential. I had tried getting it delivered as myself and family are in isolation but unless I could wait 3 weeks for food it wasn’t an option, I also tried a pick up slot but I booked that Sunday and by last night most of the products I’d preferred were out of stock.
Made a complaint to store manager and he was very understanding but I felt I had to complain to the complaint team by phone who were very apologetic and are going to deal with this worker what ever that means.
Can’t fault ASDA as a whole, just this till worker.
It’s completely put me off going out to get food shop from now on.”
“Well opening for seniors and. vurnable customers was a load of nonsense .Our store at Robroyston opened at 6am this morning we there for it opening all ages went through the doors somewho where quicker on there feet so it was just the same mostly empty shelves .Asda needs to look at this situation and try and come up with a solution.”
“Absolutely dreadful customer service almost amounting to fraudulent practices. Placed an order with Asda, when items were delivered, some items were not included and cheaper substitutes included for the other items. Hence the items ordered were far cheaper than the original amount. However, Asda charged us the full original amount which we noticed on our credit card statement. A few days later rang them and spoke to their customer services who provided wrong advice, was unhelpful and insisted that I need to log into my account and complete a refund form. This is ridiculous I said...why do I need to fill a form because Asda fraudulently charged me fat more than the cost of items delivered. Tried to fill the form, it didn’t work appropriately so had to ring back a second time. Got someone else who then advised that the balance amount would be automatically refunded within 3-5 working days. Asda is absolutely dreadful. Have been ordering with other companies who have also delivered fewer items but charged us the accurate lesser amount. Asda is useless and then has clueless customer service staff who provide wrong advice almost amounting to fraud.”
“WAS SUPPOSED TO BE EARLY SHOPPING TODAY FOR ELDERLY ETC YOUR STORE IN HARLOW LET ANYONE IN AND CUSTOMERS WHO SHOULD NOT HAVE BEEN THERE STRIPPED THE SHELFS YOUR MANAGEMENT JUST SAID TO COMPLAIN TO YOU BECAUSE THEY COULD NOT DO ANYTHING ABOUT IT BUT OTHER STAFF TOLD US THEY JUST PUT EXTRA STAFF ON TILLS INSTEAD OF DOING WHAT THEY WHERE THERE FOR TOTALLY UNFAIR FOR ELDERLY AND VULNERABLE CUSTOMERS WHICH I AM ONE”
“Asda Cumbernauld fab staff. Controlling the bulk buyers. Big thank you to Janice at customers service desk ,great asset to your selves always happy and so helpful. Asda cumbernauld pat your selves on the back . You all do great job thank you”
