“I placed a order online for the first time and I’m highly delighted most definitely will be ordering online again. Everything went smoothly, from ordering my shopping, which went well and easy & what I like is if I had forgotten something, I could go back on and update my extras. Happy with my delivery slot & ASDA kept me up to date with my order. When delivered the delivery driver was very polite & took great care with my shopping. So all in all I would most definitely recommend ASDA. I’m a very Happy customer.”
“I shop at Asda edmonton green I love the prices so low and the staff are always so polite no matter what checkout we go to the ladies on the tills should be praised they always ask how you are doing shopping at Asda is always a pleasure”
“Find the staff at Asda very friendly.
I asked Sean (Edinburgh) for an item of food, which was not out on the shelves he remembered having seen it and went to find it for me through in the store room. He was very helpful and friendly .”
“We bought our Xmas Tree from Asda (Clevedon)...one of the smallest, but best we’ve ever had! When we disposed of it a few days ago, it was still very fresh, with no watering and hardly any pine needles on the floor! We will be buying another for Xmas 2019!”
“Although asda roehampton Is not my usual supermarket i use it for some items
This afternoon I wanted some logs and smokeless fuel
Quite surprised to find none in stock.when I asked at customer services the woman on the desk could not have been more helpful she said she remembered seeing a bag of logs in the trolleys for goods found in wrong part of shop
She looked in every single trolley and eventually found it.
Went far beyond what I expected and it really impressed me so much
I think her name is julie and managers at asda should be aware they have a wonderful staff member
Thank you so much
Suzanne”
“I spoke to Denise at the Poole store…
I spoke to Denise at the Poole store after being on hold and passed to lots of insignificant departments and even the main HQ (which was not in Poole) I just wanted to locate a children’s jacket. Denise was so helpful and the first compus mentus employee I spoke to within that hour (the jacket was out of stock but she offered me an alternative and sympathised with my search) I felt she needed some recognition for her customer service as the other colleagues were as useful as a chocolate teapot and made my search long and unnecessarily upsetting as they did not listen to me. Please give Denise from west bay rd, Poole the praise she deserves in her customer service manor which if you ask me is the most vital and primary aspect in retail and consumerism xx”
“I ordered my Christmas food from Asda this year after poor service from Mark's and Spencer in the past. My delivery slot was Friday evening, the 22nd. There was a box of items missing. The driver contacted the store to report this and said I'd them delivered the next day. The store rang me to confirm, then a different driver rang me to say he would collect my items and deliver the same evening. Which he did. This is customer service. It's not about no mistakes, it's about how they are dealt with, and 100% to Asda, it was sorted with several apologies. Marks and Spencer staff ( I collected in store) just shrugged suggested I looked to see what was left in store). No guesses who I'm shopping with next Christmas, thank you Asda.”
“Cannot thank Michael at Leith enough for changing my flat tyre in the ASDA carpark. So grateful especially with a car full of shopping on New Years Eve and a three month old baby! He even took the time to explain what he was doing so I can change the tyre myself next time. Cheers Michael.”
“I visit Asda in Southampton alot while of the staff are friendly theres one who sticks out such a lovely personality her name is L she always smiles and makes u feel welcome and when she knows your face she always takes time to come and greet you idk how to make personal recommendations in Asda but if any member of staff deserves to be recognised by the bosses its def el”
“Had a grocery shop delivery and the man was polite, friendly, and helpful, it's a simple service but little things like that go a long way, it was my first grocery delivery from asda as I'd previously been ordering with another company but that driver was grumpy and unfriendly so I no longer shop with them, and I will continue to shop with asda because of the friendly service quick delivery, and more choice.”
“Did my first online shop which was delivered Friday .
The driver was really polite and helpful and brought it all into my kitchen and went through the list of items I had ordered
He took back the smoked salmon which was a replacement for a while salmon and refunded me on the spot .
I did have to go out to the shops to buy the whole salmon which was a pain but on the whole a very pleasant and easy process .
Will defiantly order online again”
“My shopping was delivered on time and the driver was very friendly and brought all my shopping straight to my kitchen door. 1st time online shopping and i will definately be doing it every week!”
“Asda Cambridge- Beehive is fantastic thanks to James the Manager, he is always there, 7am to 7pm! even longer... rushing around as he always goes the extra mile for the customers, rushing around to ensure prompt service and with a smile.!
I hope the Asda Headquarters top management realise how dedicated this manager is and how valuable he is to the Cambridge store! We all shop there because of such dedicated service.”
