“My husband and I are disabled and rely on the delivery service to bring our shopping once a month. This month our shopping came to over £200.00. This morning we had an email saying "sorry but we can not deliver your asda order due to an accident/no staff etc.. and we will get a full refund in 3 to 5 days! " I've checked my bank and they have taken the money and a delivery charge and as yet there is no refund. We have checked our ring door bell and were amazed to see, this morning, an asda van outside our house, unloading shopping he came down my drive and then turned round and reloaded his van ! He didn't knock the door or ring the bell (my 3 dogs would have heard him). At the same time he was outside we were reading the asda message ! The whole company has gone down hill since it was taken over. Won't be shopping with asda again. Just got to wait 3 to 5 days untill we can go get my shopping now ! What a joke”
“The ASDA store in Dowlais top is absolutely filthy. Plastic pollution throughout the car park, in every bush and tree and blowing down all the roads leading to it. It's a stinking plastic polluted blight in the landscape. Has the store manager no shame? Please give staff time to clean the environment around the store. Unfortunately it's gone on for so long it will take some doing. ASDA should have some respect for the wildlife, the environment and the local people who have to live in this filth. If I could give -5 I would! #PlasticPollution”
“Asda delivered as usual and then I received an email to say that my order has been cancelled!
Tomatoes were mouldy, raspberries mouldy and several items unavailable.
£47 taken from my bank account when my order was only £38. I telephoned customer services to ask when I would be refunded and 6 days later I am still waiting.
I had to specify each item that I actually received so that they can charge me the correct amount. Crazy 😧”
“Coustmer serves is very bad in Asda the delivery missed 6 items from my order and i contacted them 2-3 times about delivery again or refund the money still the same story we need to check and we will call you back and every week I have problem with my delivery . I think I will stop to order from Asda online.”
“The asda upgrade app is absolutely usless It takes ages to do a food shop. I have given up so many times went and done a food shop elsewhere. Bring back the old one.”
“Bought some clothes from asda unfortunately I couldn't find the receipt looked on the website about what the returns refunds policy say it says provided you show proof of purchase like a bank statement is fine i even spoke to a member of staff on the phone to double check . I went to the store in southgate with the clothes and bank statement and I explained what happened and they said they coul refund me for the 4 pairs of jeggins I bought but 2 of them were on sale at 4 pounds each I paid 12.pounds 50 for each of them. Wasn't happy about that but they said they could trace my original receipt because i paid by debit card so I gave them my details name phone nnumber said they will contact me when they find it.Time went by more than a week heard nothing went back to the store and told me there is nothing they could do because of this new policy coming into force from the 1st of May. I went there in april no one bothered to contact me . The website still says bank statement is ok and went I rang head office to complain yesterday they said bank statement was OK. I'm very upset and disgusted about the customer service I received at asda southgate and I will be taking matters to the ombudsman make sure you update your website systems and you employ efficient staff. They should had call me now I'm stuck with the clothes no refund because of you r staff incompetence. Also your website is a nightmare trying to find someone to talk to when I did they didn't listen and put the phone down .disgraceful never going to asda again or buying your clothes”
“Went to asda at leechmere sunderland,got my shopping,went to self service,just started to make my way out and the lovely member of staff realized I'd left my change,she came looking for us to give it back.i don't no the ladies name ,but it was on Saturday around dinnertime,thankyou.”
“One of the worst company's i have ever dealt with. Purchased some clothes that where way to big. So i filled out the form & sent them back at my cost, but not realising i had to press a button to say it was a return. They also dont tell you this. They have now got my clothes & wont refund me.”
“This broker is a scam if only I had read about them before going into trade with them. 😡 they keep telling me to deposit more of my funds.. After I read about them and concluded and decided to reach out to Mrs. Doris after I read so many reviews on how She has helped a lot of victims. Well, I am glad Mrs. Doris was able to help me recover my money. You can get in touch with HER on their company mail
Email (dorisashley71 (@) gmail com)
WHATSAPP: +1---(404)--721---56--08”
“Placed an online order 15/06/24 for 3rd party express delivery £8.50 (delivered by Uber) at Asda Southbank.
So between Asda and Express delivery. A full bag of my shopping with almost £30 has gone missing… 5 item in total (not the first time).
My refund… rejected! I rang Asda customer services as soon as I requested a refund. I knew they would reject refund as their usual response is it shows delivered to your address.
The whole Express deliver is so flawed as your trapped between Asda and Uber who will take no responsibility. Instead it’s the buyer who is penalized (no items and no refund) HOW CONVENIENT for both companies.
Be very careful when using Asda's Express delivery its flawed!”
“Yum yum duck with pancakes, bought half price still a waste of money!! 40 plus minutes cooking still rubbery duck cannot shred, I have had gressingham and aldi duck with pancakes both 10 times better pay a little more and enjoy your meal.. waste of money taste is terrible”
“The new upgraded website is so bad it's taking me almost an hour to make an order that used to take me 15 minutes max. I've tried it several times now but I've had enough. Asda you have just lost a longstanding customer.”
“Went to pick up an order from Asda heathfield retail park in Ayr. Lovely lady called Jo saw I was unsure what to do and went out of her way to help me. Excellent customer service, she is a credit to her department, many thanks!”
“Had a breakfast in Asdas in Swansea today....awful awful food overcooked cold and total waste of money. Gave extra hasbrown as no tomatoes was not offered an alternative just given it. 2 x breakfast 2 drinks nearly 18 pound worst food in a very long time and no toast clearly says on line toast or fried bread. Staff not helpful. Do have a picture but this would not upload.”
“Tried online shopping with Asda for the first time. The cleaning materials all as expected. However every piece of fruit/veg came so close to turning and without dates. They refused refund. Also kindling wood beyond such poor quality and double the price of in stores. Delivery driver was lovely that’s about it!”
“I really don't know what has happened to Asda food lately, bought chicken breasts and when opened were full of fat underneath and smelt off, even though well in date, had to throw away. The date on the mince beef was the following day so got money back, pork steaks so fatty they were inedible and back bacon and 100% quarter pound burgers now have a strange taste. Veg has also gone downhill with potatoes already rooting when they are delivered. Today I only bought dry goods and tins and will be buying all my meat from local butcher from now on.”
“Asda online doctor - Avoid. Either don’t care, understaffed or incompetent. Wait for hours on phone. Urgent prescription “on hold” for days and impossible to get explanation.”
