“I have changed my mind about Asda in Dover. Still do not use self service checkouts though. Why have I changed my mind? I'll tell you. In Morrisons, in the same car park, they are selling a punnet of 4 nectarines for, wait for it, £3.47!! In Argos a punnet of 6 for around £1:50. Also they are really fresh and ready to ripen at home. Morrisons ones, like most of their fresh fruit, will already be almost off. Just eaten an Asda one. Yum yum.”
“Well for a start waited 15 mins for someone to bring my click and collect to me , and feel would of been longer if hadn't reported it !
Then found the right item I ordered in store so ask to swop one of the items I ordered for the correct item and was told no , I needed to buy the item and then go through the process of sending the other back and get a refund when they receive it , never have I heard of this before if it's a Asda product and swooping for a adsa product what the big deal ?
I will not be using this service again !!”
“UNDELIVERED ORDER | REFUSE TO REFUND
After waiting hours and talking to customer support multiple times! They weren't able to inform me of the status of the delivery scheduled for 3pm, after 5 hours later, I was told the delivery didn't leave the wharehouse because of van breakdown.
Demanded Full Refund and they insist on re-delivery after two days.
Ridiculous service, hopeless customer support and terrible management.”
“Left work early for our grocery delivery, sat in for almost three hours. When our delivery was almost 40 minutes late WE contacted Asda customer services (despite their website saying that if there's a problem they will contact the customer!) Turns out that the delivery driver couldn't find our house (despite it being on a main road and signposted as it's on a farm of the same name and next to a cafe!!!!!), didn't bother ringing us for directions and just missed us out. Order cancelled!!!!!!!
To say we are furious is an understatement. We pay for an annual delivery pass but we will never order from them again.
The woman on customer services, who could hardly speak English, could not have cared less when we explained that we left work early (missing out on pay), have sat in for hours, wouldn't have been know about the cancelled order had we not rang them, the fact that we have NO meals to cook for our young family or myself who is 6 months pregnant. She offered a £5 voucher and absolutely no apology at all!!!!!!
We have had problems with George orders before too. Should have learnt our lesson.
Asda could not care one little bit about their customers.
I will have to drag my young children round the shops tomorrow now (not Asda!), carry the food to my house through the foot of snow we have, whilst pregnant (our garages and driveways are set apart from the house by quite a way) - after I've been to work all day and made up the hours I've missed tonight!!!!!!”
“Slow service at checkout in Leamington Spa store waited 20 minutes to be served. Staff calling for assistance very slow response from runners. Haven't been for a while won't be going again.”
“We placed an order with Asda for twenty four bottles of wine for a family get together or Christmas we specified that we did not want any substitutes the order was for the sum of £147.02 when the order arrived the driver didn't even unload, as they had sent a substitute and he could see by the order none would be acceppted so they were sent back.
I have spent the last three days trying to get my money back after two very long phone ,calls with Asda customer service [Would anyone pay for 24 bottles of wine they had never tried )
Still waiting for my refund of £147.02 day four. Going back to Tesco for shopping as refund come back next day good bye Asda”
“After over a month i am still waiting for money regarding an item that was out of stock I call them few times and all the times i get a different answer and the situation is still pending. Lately they have been using my personal details as i got charged for money with no explaination. Definitely the worse online shopping and customer support I have ever experienced!”
