“Went to 24hrs Asda in Rohampton . Looking for kinder surprise eggs for my daughter. I couldn't find it . As I approach the tills I asked a lady if she can help me find them but she pointed me to the customer service. When I got there poor lady at customer service had to walk back to the same lady who told her if he could not found it in the shelf then we don't have it. So why did she send me to the customer service. May she wanted me out of the store as the customer service is on the way out.She wasn't on the tills just standing not doing anything. She seems not to care even to put an effort to take me down the shelf to check. I went to the next 24hrs Tesco new malden and I asked an employee who walked me to where the kinder surprise eggs were. Poor customer service at Asda. She was a coloured lady.”
“there website is easy to navigate they delivery in the time slot i pick drivers are always polite and happy to help and there is a good selection on the site.”
“called in to pick my click and collect parcel at about the given time - filled in the screen inside the store with my reference number and recieved a print out saying the parcel had arrived and someone would bring it to me. A while later someone came up to us and told us that the parcel was not ready. He said we could wait for the parcel or come back later. We decided to come back later as they said they would send another email when it was ready. At 21:57 they sent an email to say it was ready to collect, the store was open 24 hrs. When I went to pick it up I was told the click and collect service had closed and there was no way of getting my items till the following day. I have used click and collect from other stores it has only needed one visit, not 3 visits (assuming this time I am successful). I dont think I will be using the Asda service again any time soon”
“Awful experience all round. Too many self checkouts, dreadful quality George clothing and too many non food products. Expensive too. Stay away if possible and try Morrisons. Not Asda though, or Lidl and Aldi as they are even worse quality. Not much choice really is there. Sigh.”
“My Christmas tree was not in store so I ordered it click and collect and it arrived the following day! The website shows the dimensions so I knew it would fit perfectly.”
“Always impeccable and impressive service. Products are never faulty or good products below satisfactory, overall, Asda is an amazing place to go for your food and house equipment needs.
Would recommend to all within the UK area.”
“I have home delivery once a week. It's so convenient for me as I'm disabled and the driver/ delivery man carries my goods in for me. They are always so polite and helpful”
“the staff was very helpful and I was wanting the toilet badly and one of the staff showed the manager my card and he went out his way to let me use the staff toilet”
