“I have been with asda since 2016,getting a weekly shop delivered. I pay for the years delivery. I have a recurring slot that I have tried to check out with for 2 days. I'm going to lose it soon so will struggle to get a delivery for a while. Phoned asda customer service to be told, well lots of people have lost their slots due to a technical issue. That helps, I have been such a local customer, if I can't check my shopping out I will not be shopping with them again.”
“We have had 3 online deliveries and the drivers have impressed us so much. They are always professional, extremely helpful and very nice chaps. It’s a pleasure to meet your delivery staff and this experience encourages me to continue to use this service. Many thanks for supporting us so well. With best wishes and thanks.”
“I have never had a problem with Asda where I live : Aberdare, S, Wales.
They have been fabulous during this crisis, always delivering my online goods on time.
Iv only had one or two substitutes in my order, and these have always been reasonable and acceptable.
Delivery drivers are great too.
Thank you Asda.”
“I did have a problem today with my delivery, driver left with out delivering goods I called the 0800 number and was told that it had been delivered down stair and I must go and collect 10 floors down, when I went down there was no shopping, I called back the 0800 number and he said it has been delivered and they would have to investigate, I went on to call Clapham junction branch customer service and the lady who answered was very nice and told me to hold on and she would put me through to the drivers dept, when the gentleman came on the phone he was so nice it was like he knew who was calling and said we would never leave you shopping downstairs unattended that is not what Asda do, I have your shopping here I will try and get it to you today or tomorrow and I will call and let you know . With in 30 min of that call my shopping was at my door so I have awarded 5 stars for the gentlemen at Clapham junction Thank you for your kindness today. and the 0800 number no stars as they were so unhelpful.”
“Just been to Asda to return meat bought 1.5 days ago that has another 5 days of date left on it to be told I’m not allowed the security and manager said they didn’t know where it had been!!!!its been in my fridge with the other Asda meat which has not gone off!!!asda hollingbury brighton terrible terrible service not only that you said what’s wrong with i would eat that...what brown mince meat and they just smiled disgusting absolutely made me feel small I can’t stand bullies that’s who you employ I’m not shopping with you again after being a customer loyal for over 20 years .sh”
“Your sell by dates during this crisis is insulting to customers who need to go out less. Increases in past year one thing but pushing short dated stock across your range when warehouse full of good stock when the people need not go out and spread. I hope you sack your director because our health is worth more than your profits. Never shop there again”
“Your security guard up Asda hollingbury needs the sack or something done about he’s attitude to us parents with disabled children. We have a letter from the charity amaze allowing us to que skip, and twice now he’s denied us entry. Today though it was disgusting how he spoke to me and my partner using the f word several times. I’m not going to be letting this go talking to us in front of my 4year old son like that.”
“Most of the items missing on order out of stock and found out on the morning of the delivery date. Basic items like milk and yoghurt out of stock.As I am highly vulnerable and isolating the delivery driver was not wearing a mask and whistling while waiting for the crates. The items in crates and not in bags.”
“1st and last time ordering with Asda as vunerable customer. Some items not available was told no substitute they sent substitute rang customers service they said there was nothing showing as being substituted. Tried logging into account to ask for refund and am told I'm in a queue with this egg timer on my screen. Very poor service indeed”
“Galleries, Washington store.
Today I was in the store and I had £60 “e-gift card vouchers” and I whatever excess I had I needed to pay with Apple Pay, this is because I am waiting for any debit card to come through the post due to a fraud problem with my account. I had explained this to the woman serving me (very short blue hair, with glasses, older lady). I then received an attitude from her a very awful one at that!! Almost as if she was judging me for my payment methods, I explained the best I could my situation to which I got an AWFUL ATTITUDE in return by this woman!! She was aware I only had £60 on my vouchers as I paid for the first £45 of my shopping through Apple Pay!! Then we put the next lot of shopping through after the £45 payment was made on my iPhone, as I didn’t have a debit card as stated earlier in this e-mail... the Second amount scanned came to a total of £71.62, I then reminded her that I had only £60 in vouchers and offered to pay the different on my iphone again, but as the amount was higher then accepted this was not possible. I got a very bad attitude from the woman, I started to feel very uncomfortable and embarrassed, she called the manager over to help us out and she said she would have to suspend the shopping until I could find a way to pay for the different after the £60. I was very distressed and anxious at this point, and all I got from this lady was dirty looks and a bad attitude... The manager was lovely and treat me with respect and dignity, the manager then gave a woman called “DEE” my recipes as I waited at the customer service desk trying to figure out a way to pay for my shopping!! I then had a word with “DEE” and asked if there was anything we could do, I explained that I had £60 in vouchers and I could pay the difference through my Apple Pay! Straight away she said cheerfully that she could do this for me no problem. She called the manager over who handed me to her, as the receipt was not scanning to pay as it was suspended, the manger said she definitely suspended it and it worked. But it just was not working on the till for “DEE” anyway, “DEE” then put all of my shopping codes in individually upto £60 then scanned my vouchers!! Then she put the codes in for the rest of the shopping which came to £9.82 and she took payment from my Apple Pay and that worked perfectly fine!! I want “DEE” to get the recognition she deserves because her patience and kindness really made me feel at ease, she could tell I was very uncomfortable and embarrassed with the situation, she was very sweet and helpful and made me feel like everything was ok! What a lovely lovely woman!! 1 of your staff being the woman (With very short blue hair, glasses and an older lady) made me feel VERY VERY small!! Then you other staff member being (DEE) made me feel very relaxed and that I wasn’t being a problem, “DEE” was lovely and I’m so grateful to her for that!! All in all, take a close look at your safe and make sure they really want to be there for the customers at this difficult time!! We are all struggling, kindness costs nothing!!
Galleries, WASHINGTON STORE...”
“I have been trying to get a refund of £315 paid for a chair which was ordered on 2nd January 2020 and twice Asda/George failed to deliver. When I eventually got through to customer services on 29th March, I cancelled the order and was told I'd be refunded within 3-5 working days. It is now 19th May and I'm still waiting. It is impossible to chase this up (though I have tried on countless occasions) as the only contact is via telephone and even when I hang on for an hour, it isn't answered.
I did get through to customer services today but was almost immediately cut off. This isn't the first time this has happened either. I even wrote to the customer services dept (sending recorded delivery so I know it was received) but no response!
Asda have had my money since 2nd January and seem very unwilling to return it. I realise these are difficult times for all of us but this situation is beyond a joke.
If it was possible to give zero stars, I would!”
“My wife and i are self isolating due to being very vulnerable ,we tried to place an order with ASDA but kept getting notice there was a technical hitch and to keep trying which we did for 3 days without success, We phoned customer services and told them we had priority booking but they told us to keep trying ,We got 3 different excuses and eventually lost our delivery slot .We are now left with very little food ,but ASDA could not give a damn.thanks for not caring ASDA .”
“We've been shopping with Asda for more than 25 years. It's always been good - now it's superb.
It's always a good idea, whatever your are shopping for, to look for Asda's own brand version. Usually as good or better than the other brands.
Our local Asda, at Castlepoint, Bournemouth, is amazingly good, the staff are friendly and helpful, and the produce so much fresher than our other local supermarkets.
We are oldies so we are reliant, just now, during Covid-19 lockdown, upon Asda for delivering shopping to our door. Like everything else that Asda do, the service is wonderful.
Thank you, Asda for all you do. Your staff are all 5-star people.”
“Do not understand why Asda need to take money for shopping before the actual date of delivery. Sainsburys manage to do this on the day of delivery and after shopping has been picked so you only pay for what you have had delivered. This is my 2nd order in 4 weeks with priority delivery. Last time no milk, no flour, no eggs and other bits but was still charged for and then refunded a few days later. I have another order due tomorrow. Have already been told early this morning that some stuff is not available but the full amount has still been charged to my bank. Come tomorrow I am sure there will be other stuff not available, as happened last time. Why can Asda not charge when the final shop is known on delivery day. Don't think I will be using their online shopping again after tomorrow.”
“ASDA Cambridge Beehive really went the extra mile for me today, after a mistake with my click and collect order I was unable to return to store to make a second collection.... after initially having a few frustrating interactions, I was passed through to Bianca, one of the store managers..... she really went above and beyond for me and my family.... and bought my items to my home personally ..... amazing!! As a key worker with a disabled child, this was such a relief, I also received a lovely bunch of flowers and gift card for the mistake , Fantastic customer service ASDA..... your employees Bianca and not forgetting Steve (who carefully re- picked my shopping) need to be recognised for their efforts in putting things right..... give these two a raise!! 😇”
“I have shopped with Asda for many years mainly home delivery the only problem I have is not being able to return my substitutes to the driver and being told to return them to the store which I can’t do as I’m disabled this is due to covid 19 also on the app there is no bit where u can either decline subs for the item that’s not there or to receive the sub it would make life a lot easier ,also Asda is taking out the money the day before ur shop , my last shop I bought the chicken with the rice heated it up and felt sick looking at it the rice was soggy still leaves in it I take it they were cooking leaves but so disappointed what were they thinking when they were making this item !!”
“Quite frustrating! They have chanced - another time yet - their T&Cs regarding home delivery last week without notifying me. If you live in a flat the driver will leave your order outside the main building door and not outside your doorstep. So if you expect the groceries to be delivered in your doorstep, better avoid.”
“all my chilled foodstuff fresh meat and dairy products failed to get delivered my other things i ordered did get delivered. my household is classed as high risk, i now have to wait for a refund because asda,s incompetence failed to pick my order correctly. i now have to wait for someone to go shopping for me for my fresh chilled food. will not be using asda again and will not be recommending them. i do understand the circumstances of whats going on but this with asda is just incompetence”
