“I will never shop at Asda again unless the company stops it’s bully boy tactics forcing staff to sign horrendous new contracts and revoke their rights or leave !!!! Shame on you !!!!!”
“I place orders to obtain 2 or 3 pies and pad out the order. Each week I am told that at least 1 if not 3 are out of stock, the stores are knee deep in Pukka pies!?”
“Asda Fosse park Leicester
Just as we had gone through check out, I accidentally dropped a bottle of Bombay sapphire gin £20 was so surprised Asda kindly said they would get me another one, and I was so surprised I didn’t have to pay for it to, I couldn’t thank them enough, thank you Asda ....”
“Shocking. Told my delivery I was expecting within the hour wasn’t coming AND I had to contact customer services to sort it out!!!!!
Customer services wanted me to re-order and pay AGAIN. Not on your life”
“I ordered a king size Butterfly Duvet set. Picked it up
Today Sunday 27th October.From customer service.
When I got home and took it out of the box.
Was absolutely fuming.I think it’s time this company checked
The machinists work,All the seams are crooked.
On one seam,the material hasn’t even been cut,and it’s left with a raw edge.
I won’t be buying, bedding from Asda ever again.
I just can’t be bothered to come all the way back to Asda to change it.when it should have been in perfect condition.
In the first place.”
“If I could put 0 stars I would! First off I had the worst experience with a certain delivery driver. I'm quite unwell at the moment and asked the driver if she could please take the crates into the kitchen for me, she tells me rudely "this is your shopping so maybe take it in yourself " which stunned me. So I said to her ok then il take them in and told her to wait at my door, I get into the kitchen and shes banging the crates on my hallway wooden floor, then precedes to throw all of my shopping on my kitchen floor when I'd told her to wait at the door so that's trespassing. I then rang customer services and they couldn't careless. Then I ordered a shop yesterday, I ordered a Russell Hobbs slow cooker which cost £25, i bring my shopping In open the Russell Hobbs box and inside was an asda £13 slow cooker! That is fraud! Someone has clearly took the slow cooker out of the box and swapped it with a cheap one, I rang up and not bothered whatsoever. Avoid them at all Costs!”
“Asda Hounslow car par is a total rip off - be careful
I went shopping in the store was there only for 4 mins (Milk & Bread) total cost £2.75.
On my way out I went to re-validate my car park ticket I was told to get a free parking a minimum spend should be £5
Called for a manager and she says that the carpark is privatised so we have to pay but if I spend £5 then I can get a free car park. If the car park is privatised how would they know how much money I have spent in the store to qualify for free parking (1st lie)
After a bit of argument the manager says even she has to pay for the car park - note she works more than 5 hours which means a cost of min £7.50 car parking charge, why would you pay £7.50 x 5 days (2nd lie)
No sign post out side the car park to advise the consumers of the minimum spend of £5 or you will be charged £1.50 minimum charge.
Consumers have lost of option to go and buy their groceries Asda is not the only store.
My personal opinion Asda is trying to recover the cost of refurbishment of the store from the consumers
Please advise your friends and family of this little scam!”
“Delivery slot booked 7-9pm waited till 9 30 and was informed it would be here at 09 45 still no delivery at 10pm while back on the phone I was told delivery had been attempted this was a lie I have been in all evening. I was cut off from my second call third call had a 1 sec call from unknown number no email or update at all.
Poor service order cancelled”
“ASDA drivers are rude, I live in 1st floor, they keep some items at my door step and some in the ground floor, and they ask me to go and collect them. some drivers, though I return the items immediately, they dont enter into their device then and there and I dont get any refund at all. and I have to keep chasing thecustomer care. worst home delivery and customer care now-a-days.”
“New online format is awful. Very difficult to navigate. Some products impossible to find. When warned that ordered bread was unavailable, impossible to navigate shopping basket list! So confused I deleted the whole basket, then found I couldn't send complaint without order number! I've been a customer for years, but this is a shambles! Never again!”
“I used to speak very highly of ASDA but now I wish I could give them no stars at all. This is a result of using their online service and speaking to their customer service team.
You get put through to an "offshore" person who cannot understand a word you are saying. He asked for my telephone number several times and said it was incorrect, which it wasn't. Guess what? I checked and the telephone number I was giving him was correct on my account, therefore he obviously just couldn't understand me! Then he asked me to give him my email address which I had to do several times. I ended up having to do it phonetically and he still didn't understand me. In the end I asked for someone in the UK to speak to. Please bring back UK call centres! If you insist on hiring from abroad please at least make sure they understand the English language first. I wish large companies were more loyal to the UK and looked into employing their own kinsmen first.
I was in the process of moving home when I was setting up my delivery pass, therefore I called customer services first before setting it up with a few questions. The website was not clear. I wanted to know if I could cancel the delivery pass at anytime if I was unhappy with the service when I moved. Also that I would receive a full refund for the time left. I was ensured that this would be fine.
After struggling for the last three weeks to make up my orders because loads of the goods I wanted were unavailable, I'd had enough. ASDA also don't have enough alternatives if what you need is not in stock, especially when you have a lot of intolerances like me. You are also often told too late that products are no longer in stock and will not arrive. Having a disability this makes it very difficult to get out of the house, therefore being informed too late is useless to me.
When I spoke to the UK and offshore call centres today they both informed me that I would have to wait until end of August next year for a refund! This was not what I was told and I asked to speak to someone higher. They said there was no one else and that I could cancel online myself via my account, but I'd still have to wait till the end of August before I got a refund (over 10 months!). So I asked her to hold while I tried to do this and I found it was not possible. Therefore she went away AND did speak to someone else. This time I was informed that I can't cancel it myself and that all I get at the end of August is the difference back from what I would have spent full price without the delivery pass and the £24 I paid them upfront. Disgusting! This has made my deliveries extremely expensive and I would not have signed up if customer services gave me the correct information when I called. To make matters worse they give you an Asda voucher for the difference at the end of the 10 months. What is the point of this when the whole reason you buy online is because you can't get into the store?! They did not answer this!
It is also obvious from todays events that the people on the phones have no idea what they are talking about. Even the last lady I spoke to today was initially giving me the wrong information until she double checked.
She also told me that I had to read the full terms and conditions, but I called to speak to someone at the time because the website was not clear. Therefore why would I need to? You assume that the people on the phone should be competent or why are they answering them? As a result its very obvious that lot of training is required for customer services at ASDA, buyers and users beware!”
“I rang my store and told them i had a missing item yet again this is the third time this has happened,they said dont worry we will redeliver it, if we can not we will contact you, they never did ,i got a email sent from asda that the store sent not straight to me ,but the store sent it to asda .com customer service saying i will get a refund and not the product, they have done this on all occasions , but the asda it self gave me £5 voucher to say sorry,i waited in all day yesterday for either a call or delivery nothing happened , i finally got a email from asda itself and not the store very late in the evening forwarding a email from the store about the refund, and further email yet again very late last night about the evoucher, i am a loyal customer who does not like to normally make a fuss”
“Absolutely delighted with the home shopping dept at Inverness, special thanks to Martin for sorting out my difficulty with online problem. Fantastic service.”
“I always shop online at Asda,during the last couple of months they have changed their website so now it is very difficult to shop online as it is very difficult to navigate their website,so I won`t be shopping with them anymore,also I cannot get in to my account to delete my details,I asked customer services but they are absolutely rubbish,no help at all.”
“I was very disappointed that many grocery items were not delivered this afternoon, and made a complaint to customer services. I was therefore extremely surprised and pleased to hear a knock at my door this evening and to find it was my same delivery driver with a crate full of the missing items. Well done to this very conscientious Asda delivery driver. Thank you. I wish I had taken his name or given him a tip.”
“Booked delivery 9-11 came at 11.55 not happy as I had an appointment ,and had to go alone whilst my husband waited for shopping no apology from driver ,also not very good dates on products , having to freeze meat straight away .My delivery pass runs out soon so won’t be renewing giving Tesco’s a try”
“Second week in a row asda delivery has cancelled mY food delivery on the day it was supposed to be delivered. Will now only be shopping at Sainsbury.”
