“I visit Asda in Southampton alot while of the staff are friendly theres one who sticks out such a lovely personality her name is L she always smiles and makes u feel welcome and when she knows your face she always takes time to come and greet you idk how to make personal recommendations in Asda but if any member of staff deserves to be recognised by the bosses its def el”
“Had a grocery shop delivery and the man was polite, friendly, and helpful, it's a simple service but little things like that go a long way, it was my first grocery delivery from asda as I'd previously been ordering with another company but that driver was grumpy and unfriendly so I no longer shop with them, and I will continue to shop with asda because of the friendly service quick delivery, and more choice.”
“Just been in Doncaster branch no Lamb,no cream no Boursin cheese usual fighting around staff shoppers there is no more customers first culture any more used to be very good standards dropping weekly I’m you can do better if not I’m off elsewhere guys.”
“Home delivery booked for between 7-9 on 28th December. 9pm comes and goes and nothing heard. Waited until 9.15 before calling “their” call centre. Lady advises 41 minute delay but they don’t know why and she can’t explain why we haven’t heard anything?? The 41 minutes comes and goes again so back on the phone to “Asda’s” call centre. Whilst calling I receive a text, their vehicle has broken down and I cannot have my order. No problem I’m already on the phone so can re-arrange delivery. Back through to the call centre same person I think but can’t be sure, not to worry the driver has until 11pm to deliver. No dear they have told me they can’t deliver so I want to re-book, not a problem earliest delivery slot 2 days later and also they “can’t authorise my card” which they have already taken partial and pending payment from for the order they can’t deliver and I’ve now spent the best part of an hour chasing!!! No you can’t have my card details! After another 20 minutes the mood turns and the person at the end of the phone tells me she doesn’t care as she doesn’t actually work for Asda (jolly good job I didn’t give her my card details then!!) she puts me on hold for 5 minutes and says she has passed this on to a manager who will call me back (I still don’t have a delivery slot and they can’t tell me when it will be) 10:59pm precisely 1 minute before this person who doesn’t care clocks off as she didn’t get my card details and doesn’t work for Asda and she hangs up!! How convienient!! Luckily it looks as if my order has automatically been cancelled and hopefully my money will be returned if not I’ll be calling the bank and opening a visa dispute as it’s theft!!! What a disgraceful service!! I will NOT be using Asda again and thank Morrison’s for their wonderful understanding and squeezing me into a slot the same day as my order!!!”
“Shocking service if I could give no star rating I would, ordered coffee machine yesterday at £29.00 order confirmed. Today received email stating my order is cancelled as product not available but it is available they have increased price to £69.96, called customer service who are zero help, tried asking for supervisor getting nowhere, a will definitely not be using again.”
“Absolutely devasted. There were so many missing items from my online delivery. They emailed me on the day of the delivery to tell me. I complained and the said they would refund my delivery, provide a 10 voucher and guarantee delivery of my turkey. They did none of this and just delivered it with all the missing items. I am totally gutted and so angry.”
“Collection internet shopping. Is it really acceptable to use the app and inform you we are on our way, armed with our confirmation email saying 5 substitutions, to then wait 90 mins for our order to be bought out, with chiller dept missing and told they picking it now. To then find freezer items defrosted and ice cream dripping. To then insist on a new ice cream at the obvious inconvenience to the staff member. Having gone in store to ask for manager, he refused to come out and the security guard herself was amazed that he refused a customer. We werent the only ones complaining. People on front of us has to hand 4 bags back as incorrect and not her shopping. I then ring customer service to complain to be on the phone, mainly on hold for 35 mins to demand a manager, to only have another telephonsit call me back.
All freezer food has to be thrown, asda seem to think defrosted raw chicken is fine for a family to eat. Email to head office written. Furious!”
“I ordered my Christmas food shop late November early December arranging delivery yesterday 22nd. I was working my Son unpacked I received Asda's email informing me 23 items had been substituted and clementines&mulled wine unavailable!! I called customer services which lasted for over 15mins!! After a long day working I then had to drive to a supermarket to buy Sauvingon Blanc which Asda substituted with Merlot!! Bacon to add to the basic sprouts not the type ordered with chestnuts and bacon.Prepared parsnips with honey were replaced with raw parsnips along with the sprouts I shall now have to prepare instead of just putting them in the oven!! I had to buy clementines and mulled wine costing £30 on top of the £250 Asda shop! Customer services are terrible I cannot understand what they say..I finally returned home to seie a parcel from George at Asda addressed to me which I had not ordered ,on opening the person ordering this item lives in Somerset I live in Kent her name is Susy mine is Julie!!! Never shop online at Asda it is distastrous even more so at this time of year!!!”
“Did my first online shop which was delivered Friday .
The driver was really polite and helpful and brought it all into my kitchen and went through the list of items I had ordered
He took back the smoked salmon which was a replacement for a while salmon and refunded me on the spot .
I did have to go out to the shops to buy the whole salmon which was a pain but on the whole a very pleasant and easy process .
Will defiantly order online again”
“Ordered click and collect on Monday. Went to ASDA Trafford park to collect order on Friday. Did other shopping first, skipped the pigs and blanket because I had ordered some already. Went to go get the order, ASDA employee said nothing as handed me the bag, I noticed that there were no pigs in a blanket not to mention I didn’t order half the stuff in the bag. Spent 40 minutes trying to sort it that night and a further 20 minutes this morning on the phone. Customer service told me they do the order on the day of collection. What is the point of ordering and paying in advance if the items aren’t getting reserved. CLICK AND COLLECT IS A WASTE OF TIME.”
“I placed my order 3 days before collection, bit many items were substituted, SO I HAVE TO GO SHOPPING ANYWAY. Complete waste of my time. Can tou not even get the order right with 3 days notice? At Asda? REALLY??
Will never use again.
Thanks for absolutely nothing!”
“After visiting Asda store in Llandudno on the 20th dec, when arriving at the till we had to self serve.we had a trolley full, and had vouchers to pay with and they didnt go through.We had to go to somebody else.It had taken us an hour to get there and anotjer hour to get home.Then to unpack.I am disabled ,i was absolutely knackered It was 12.30 when i went to bed.Never again.”
“On 5/12 I ordered 6 bottles of a specific brandy and ticked no substitutions. Since then I have spent time on several phone calls and emails. I refuse to pick up something I did order and then use my petrol to drive a further 20 odd miles to return it. However, as yest even though they stated on one of the phone thsat they would refund my money nothing has been received and the order according to their web-page was picked up by me.”
“My shopping was delivered on time and the driver was very friendly and brought all my shopping straight to my kitchen door. 1st time online shopping and i will definately be doing it every week!”
“Ordered £149 worth of shopping the delivery driver of Asda only bought me £76 worth of shopping Asda refunded me £56 and kept the rest for them self So I am out of pocket of £18 how s big well-known supermarket can do this to a customer is beyond me stealing your money that's got to be wrong it's absolutely disgusting and appalling definitely be going to the citizens advice”
“We normally either shop in ASDA Cheltenham or Gloucester. The difference between the two stores is amazing. Asked at customer services in Cheltenham for Cheltenham for a £10 note to be exchanged for 2x£5 note. Response no prolem - happy to help. Same scenario in Gloucester waited in a long line at customer whilst checkout op held a lengthy discussion with customers sahe very obviously knew about xmas shopping and how much time she spent on wrapping presents. When asked politely for a £10 note to be changed she refused stating its ASDA policy not to offer a change facility. The official response I got back in an email from ASDA stated if you do not buy anything the operator cannot open the till. What a lame and useless excuse, if it can be done in Cheltenham why not Gloucester. The difference in attitude of staff between these stores is amazing.”
“I like asda, i really do an will probably use them again. I am however disappointed with my ecperience today at Asda in Wakefield. Asda was busy, fine, its Christmas and that was to be expected. We arrived and there were no trolleys, they were all waiting to be brought back from the carkpark. Shopping was fine, then the fun started. Getting out of the carpark was ridiculous, it was rammed and noone would let anyone else out. Where were the staff, where were managerment in the situation. Its great having the extra custom but what about customer service in the carparks.”
