“Ridiculous
I had been shopping for over a year at ASDA. sometimes the ASDA did not have some products and sent replacements, so far so good. sometimes I didn't want some replacement products and I sent them by the driver, I received the refund email minutes later. i spend an average of £300 every month on asda. It went on like this for a year and a half. For the last three consecutive weeks I had problems with the deliveries. first time delivery should arrive at 3p.m. I waited until 5pm and called for justifications, they told me that the driver had had some problems and was late, that he would arrive in an hour, so far so good, he arrived in half an hour. the second time the same story, the excuse was that there was a problem loading the truck, the delivery was scheduled to arrive at 1p.m and arrived at 6.35 pm I contacted the customer again and they offered me a refound of £5 for the inconvenience . eggs came broken back to driver and never got refound, meat worth more than £5 missing (didn't complain because i should have figured it out with the driver present.). last time they emailed the substitutes and confirmed the order. everything was perfect until I received a message with the cancellation of delivery (I have a baby and I needed the products to be able to make him dinner). I tried to reschedule and they only had slots for the next day, even though I was displeased with the situation I said okay. The surprise was that I was asked again for the visa card codes, when I asked why I had to PAY AGAIN and that within 2 - 5 days I would receive a refund for the first time. so i just asked for a refund and closed my door to asda. I never made a complaint in my life.I'm a passive person and I know we all make mistakes, problems happen, but 3 times in a row? ask me to pay again what I had already paid? is not acceptable. I believe customers deserve respect.
I just remember that for over a year I shopped at asda and it was always the same senior driver who handed me the orders. once delayed 10 minutes and apologized. three weeks ago everything fell apart with new drivers”
“I have spent a lot of time reading the reviews other customers and I am horrified by what I have seen. My issue is about pricing and their bulk buy deals. I have had 2 issues with substituted goods and increased bills. To keep things simple my latest problem came when I received my updated order on delivery day saying I had 1 substituted (cheaper) item because my pizza deal was not available but not to worry as I would still get the deal. I was puzzled that despite this promise my bill increased. There were no other changes. I tried to get to the bottom of this with the delivery driver, the local store, Resolver, customer services abroad and in Leeds. Customer services hung up on me. My next step was an email to the chief executive who has not replied. Having read the reviews I can't say I'm surprised but prior to seeing these I honestly thought my issue would be easily sorted. Since it is a pricing issue I feel I should go to trading standards. The amount I was overcharged isn't great in the grand scheme of things but I would be interested if anyone else has had the same problem. I wonder whether if many items were substituted whether people actually realise they have been wrongly charged.”
“Been shopping at Asda for over 25 years and have never tasted anything quite so awful as ASDA SLOW COOKED HOG ROAST WITH SAGE AND ONION STUFFING. The meal was predominately just a mass of tasteless stuffing. Did they forget the pork? I'm afraid this meal went straight in the bin not your usual standard by far what went wrong?”
“The delivery was cancelled even though I was told by customer services that it would 100% be delivered today. The only reason I found out it was cancelled was because I called customer services again. They didn't even bother to call/email!!!! They have taken the money from my bank account and I've had to re-order and pay for my shopping twice now!!! I will never again use ASDA!!!!!”
“Will not be shopping here any more.
Bought items at special offer but charged full price at till. Not the first time this has happened....asda must be raking in the pounds with many customers who don't check their bills!!
Staff are off hand and surly...not a pleasant place to shop.
When customers are spending money and keeping staff in jobs I think mutual respect is a must.
Not a pleasant shopping experience.....you've lost a customer....”
“I purchased 2 packs of rolls for delivery which I do every week, both pack went out of dat the next day which was a Thursday when I intended them for a barbecue the weekend.
I was refused a refund NOT A VERY GOOD SERVICE AT ALL AND NOY HAPPY”
“Regular customer. I have always recieved courteous interaction with van drivers,but two delivery chaps recently deserve extra recognition. So,big shout out to George and James(Longwell Green,Bristol) for exceptional customer service.”
“Went to ASDA Clydebank, shopping fine as were the assistants but we needed to use the toilets which were open so I used the female toilets however the men's loo was shut. My partner needed to go so I suggested , as did another lady, that he use the ladies as no one was in there. A rather ill mannered female member of staff stated she would not allow him to do that, someone suggested the disabled toilet but this was locked the member of staff reluctantly opened it. I said it was a shocking attitude to which the staff member said "it's not shocking we do not have to have the toilets open at all" Disgusting attitude!!! Will not use that store again due to her manner.”
“Am self isolating and used Asda delivery service for first time…….straightforward process. Delivery received within chosen time slot and driver ‘Eric’ very helpful and friendly. Thankyou Asda Galashiels”
“ROMFORD LIBERTY 2 CENTRE: (around 20:00) 2/7/21.
Item price wasn't listed, asked a member of staff who ignored us for a while whilst on phone, when she had FINISHED her phone call, she said she couldn't help as she was doing something (accepted that), went to Self Checkout & asked a member of staff who was RIGHT BY A SELF CHECKOUT if she could give me a price, she said she couldn't & advised me to go to Customer Services! IT'S OK ASDA I'LL DO YOUR JOB FOR YOU! I used the Self Checkout MYSELF then LEFT THE ITEM THERE! Now a member of staff had to take it back! The 2nd member of staff COULD have checked for me but couldn't be bothered or was too th*ck to do so. LAZY, IGNORANT STAFF.”
“Thank you Asda for leaving two keyworkers and their baby without their shopping delivery because of covid!
Apparently the drivers can't bring the shopping to our third floor flat "because of covid"
He was able to come up to the door to tell us the shopping was downstairs though...
Customer support were useless and didn't even offer us a redelivery. They told us to check the website for a redelivery, which was only available in 6 days.
Thanks again Asda Kingston!”
“Martin was very helpful, polite and considerate when he delivered our groceries to-day. Everyone should be like him. We need more people in the world like this.”
“I am very fed up with Asda Filton store again they have let me down again I ordered fish in breadcrumbs for fish and chips for Friday and they just substituted it with smoked salmon which you can not use for fish and chips and I keep giving feedback and reviews and the store does not seem to be listening to me and even a friend of mine has had enough with Asda Filton store and now orders from Sainsbury's I can not do that as I can not afford Sainsbury's prices basically Asda Filton store needs to sort themselves out as when I book a delivery from them they have more and more items out of stock”
“I used to think quite highly of Asda, but regrettably I feel I have no option but to express my exasperation towards levels of sloppiness experienced within the last few months. Firstly finding a loaf of Kingsmill bread with a human bite radius chunks bitten out the first 4 slices. Then buying a naan bread which was 5 weeks out of date. But the final nail has to be the 3 employees guarding a exit door next to a trolley stall, in which if the doors are open, you can't really see the no entry sign. 3 wastes of spaces to complete a job which is not going to make the slightest bit of difference in the long run. Money well spend there then. Maybe you could make yourselves useful and check the dates of the products and whether or not they've been partially eaten prior to going on the shelf, rather than 3 guards on a door to make sure no-one breaths the the same direction as people barging past others everywhere you go anyway. I think your time is up asda.”
“My local gorseinon asda has been wonderful since beginning of lockdowns I have felt safe there the way it was operated.the staff nothing is too much trouble for them. I did email head office to praise the store no feedback to staff.for shame.”
“Your delivery drivers are so thoughtful and helpful, they are always bright, cheerful and take time to ask how the customer is. They have certainly helped me through this pandemic.”
“I do my weekly shop at Asda Fratton in Portsmouth & it's terribly inconsistent in maintaining product supplies. Every week there's always something I'm unable to buy as it's missing from the shelf or they've removed it from sale. I realise that sometimes this is possibly because of supplier problems or that the product is discontinued. Having visited other supermarket chains to see that some of the products are still produced is frustrating to find.
The veg section seems like it lacks any quality control with fresh vegetables looking like they are already well past the sale buy date & expensive. Seriously considering shopping elsewhere where products are plentiful & demand is catered for. Example: Jersey New potatoes are of course seasonal & when so are available at Asda & sold losely. I have managed to purchase them only once after visiting the store on 4 different days within the week since my first purchase. The section where they're kept had an empty tray along with an empty plastic bag they're supplied in on the last 3 visits. I asked an attendant when would they be restocking & was told that she didn't know & just to keep popping in, I explained that is what I had been doing but to no avail ! If they are in high demand surely more should be ordered, seems like nobody is ordering stock correctly, please fix it Asda or lose a customer.”
“Asda store in Cannock Staffs is a complete waste of space. Most of the staff are rude with a couldn't care less attitude. The order pickers are rude, lean over you, block the aisles. And as for the stock well the selection is abysmal. Today no selection of brown bread, no selection of dog food, 3 bags of Maris piper potatoes, empty shelf of some cleaning materials to name but a few. Friday is a prime shopping day fir goodness sake. I for one will be changing the store I shop at because I am sick of Asda.”
“Friendly staff and always helpful and attentive, always fully stocked along with plenty of staff on hand to help you with the smallest of things to carrying your shopping to your car. A wonderful selection of George clothing, and tasty snacks in there cafe where you can sit and take the weight of your feet and try to remember all what you came in for.”
